The fastest way to find a Chase location
Chase has a branch locator tool on their website at chase.com/locations. Type your address or zip code, and it shows you branches and ATMs within a set distance. You can filter by service type — some locations handle mortgages or business accounts, while others are basic deposit branches. The map also shows hours, which vary by location.
If you do not have internet access, call Chase customer service at 1-800-935-9935. They can tell you the nearest branch and whether it offers the specific service you need. Wait times are usually shorter early in the morning on weekdays.
Google Maps and Apple Maps also list Chase branches and ATMs. Search "Chase near me" and both apps will show locations, hours, and whether the branch is currently open. These maps sometimes include customer reviews about wait times or service quality.
Key Takeaways
- Chase's official branch locator at chase.com/locations is the most accurate source and lets you filter by service type.
- Not all Chase locations offer the same services — some handle loans and investments while others only take deposits.
- You can call 1-800-935-9935 to speak with someone who can confirm hours and services at a specific branch.
- Google Maps and Apple Maps show Chase locations with real-time hours and customer feedback about wait times.
- Many Chase ATMs are inside grocery stores, pharmacies, and other retail locations, not just bank buildings.
What services are available at different branch types
Chase branches fall into a few categories, and not every location handles every service. A full-service branch can open accounts, process loans, handle mortgages, and manage investments. These are usually in larger towns or city centers. A basic branch takes deposits, processes withdrawals, and handles routine account changes, but may not have loan officers or investment advisors on staff.
Chase also operates smaller "Chase in the Park" locations inside grocery stores and retail centers. These handle deposits, withdrawals, and account services but typically do not process loan applications or complex transactions. The branch locator tool marks which services each location offers, so you can confirm before you go.
If you need a specific service — a mortgage application, a business account setup, or investment advice — call ahead or use the locator to confirm that branch has the right department. Driving to a location that cannot help you wastes time.
ATM access when a branch is not nearby
Chase has over 15,000 ATMs nationwide, and many are not inside bank buildings. You will find Chase ATMs in grocery stores, pharmacies, gas stations, and other retail locations. The branch locator shows ATM-only locations separately from full branches, so you can find the nearest cash access point even if no branch is close.
If you use an ATM outside the Chase network, you will pay a fee — typically $2 to $3 per transaction, plus any fee your own bank charges. Chase does not charge you for using a Chase ATM, even if it is in a store you do not shop at regularly.
Some Chase checking accounts include fee reimbursement for out-of-network ATM use, so check your account terms. If you travel frequently or live far from a branch, this benefit can save money over time.
Hours and services during weekends and holidays
Most Chase branches are open Monday through Friday from 9 a.m. to 5 p.m., with reduced hours on Saturday. Sunday hours vary — some branches open at 10 a.m. or 11 a.m. and close by 3 p.m., while others are closed entirely. The branch locator shows exact hours for each location.
On federal holidays, Chase branches are closed. This includes New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. ATMs remain available 24/7, so you can withdraw cash or check your balance even when branches are closed.
If you need to handle something on a weekend or holiday, use the ATM or call customer service. Many routine account changes can be handled by phone or through the Chase mobile app without visiting a branch.
Using the Chase mobile app instead of visiting a branch
The Chase mobile app lets you deposit checks by taking a photo, transfer money between accounts, pay bills, and check your balance without leaving home. You can also use it to find nearby branches and ATMs, and it shows real-time wait times at some locations. For many routine tasks, the app is faster than driving to a branch.
If you need to open a new account, the app can walk you through the process for basic checking and savings accounts. You will still need to verify your identity, but you can do this through the app using your phone camera and a government ID.
Complex transactions — applying for a mortgage, setting up a business account, or discussing investment options — still require a visit or a phone call with a specialist. The app can help you schedule an appointment at a nearby branch instead of showing up and waiting.
What to bring when you visit a branch
For routine transactions like deposits or withdrawals, bring your debit card or account number. If you do not have your card, a government ID and your account number are enough. For checks, bring the check and your ID.
If you are opening a new account, bring a government ID (driver's license, passport, or state ID) and proof of address (a utility bill, lease, or bank statement dated within the last 60 days). You will also need to provide a Social Security number or tax ID.
For loan applications or account changes that require a signature, bring the same ID and address proof. If you are applying for a mortgage or business account, the branch may ask for additional documents — tax returns, pay stubs, or business licenses. Call ahead to ask what you need to bring so you do not make multiple trips.
When to call instead of visiting in person
If you are locked out of your account, need to report fraud, or have questions about a transaction, call 1-800-935-9935. These issues are often resolved faster over the phone than in a branch, and you do not have to wait in line. Chase also has specialized phone lines for different account types — business, investment, and credit card customers have separate numbers.
If you are traveling or live far from a branch, you can handle most account changes by phone or through the app. Transfers, bill payments, and account updates do not require a visit. Only loan applications, new account openings for complex products, and in-person verification typically need a branch visit.
During busy times — lunch hours, Friday afternoons, and the first and last days of the month — branches have longer wait times. If you can call or use the app instead, you will save time.
Frequently Asked Questions
Can I do everything at a Chase ATM that I can at a branch?
No. ATMs let you withdraw cash, deposit checks and cash, transfer money between your accounts, and check your balance. You cannot open a new account, apply for a loan, or speak with someone about your account at an ATM. For those services, you need a branch visit or a phone call.
What if there is no Chase branch in my town?
You can handle most banking through the Chase mobile app or by calling 1-800-935-9935. If you need to deposit cash or checks, find the nearest Chase ATM using the branch locator. For loan applications or account openings, you may need to visit a branch in a nearby town or complete the process online through the app.
Do I need an appointment to visit a Chase branch?
Appointments are not required for routine transactions, but they are recommended for complex services like mortgage applications or investment consultations. You can schedule an appointment through the Chase app or by calling the branch directly. Walk-ins are welcome for deposits, withdrawals, and basic account services, though you may wait during peak hours.
Are Chase ATMs free to use if I have a Chase account?
Yes. Using a Chase ATM is free for all Chase account holders, regardless of account type or balance. If you use an ATM from another bank, you will pay a fee — usually $2 to $3 — plus any fee your bank charges. Some Chase accounts reimburse out-of-network ATM fees, so check your account terms.
Can I deposit cash at a Chase ATM?
Yes, most Chase ATMs accept cash deposits. The money is added to your account immediately, though it may take one business day to show up in your balance. If you need to deposit a large amount of cash, a branch visit is faster because you can count it with a teller and get a receipt on the spot.