The fastest way to find a Chase location

Go to chase.com/locations or use the Chase mobile app. Type your address, zip code, or cross streets into the search box. The map shows every Chase branch and ATM within your radius, along with hours, phone numbers, and what services each location offers. You can also filter by service type — some branches handle mortgages or business accounts, while others are basic deposit-only locations.

If you do not have internet access, call Chase customer service at 1-800-935-9935. They can tell you the nearest branch and whether it is open today. Wait times are usually shorter in early morning or late afternoon.

ATMs are more plentiful than branches. Chase has over 16,000 ATMs nationwide, and most are in grocery stores, pharmacies, airports, and malls. The branch locator shows ATM-only locations separately from full-service branches, so you know what to expect before you go.

Key Takeaways

  • Chase.com/locations and the Chase app show branches and ATMs with real-time hours and services offered at each location.
  • ATMs are more common than branches and are often found in grocery stores, pharmacies, and airports in addition to Chase buildings.
  • Calling 1-800-935-9935 gives you the nearest location and current hours if you cannot use the online search.
  • Some branches specialize in certain services like mortgages or business banking, so check what each location offers before you visit.

What services are available at different Chase locations

Not every Chase branch does the same thing. A small branch may only handle deposits, withdrawals, and account questions. A larger regional branch typically offers loan applications, mortgage consultations, investment services, and business banking. The location page on chase.com tells you which services are available at each branch before you go.

If you need a specific service — like opening a business account, applying for a mortgage, or speaking to a financial advisor — call ahead. A 10-minute drive to the wrong branch wastes time. The phone number is on the location page, and staff can tell you whether your branch handles it or direct you to one that does.

Using Chase ATMs outside your area

Chase ATMs are part of the Allpoint network, which means you can use Chase ATMs in other states without a surcharge. If you travel or move temporarily, the locator tool works the same way — search by your new location and you will find Chase ATMs nearby.

Using a non-Chase ATM costs money. Chase charges a fee (usually $2 to $3) if you withdraw from another bank's ATM, and that bank may charge you a second fee. If you travel frequently, look for ATM networks your bank partners with, or plan withdrawals at Chase locations before you leave.

Branch hours and holiday closures

Most Chase branches are open Monday through Friday, 9 a.m. to 5 p.m., with limited Saturday hours (usually 9 a.m. to 1 p.m.). Some urban branches stay open later or open on Sunday, but this varies by location. The locator tool shows the exact hours for each branch, including holiday schedules.

Chase closes on federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. ATMs are always available, even on holidays, so you can withdraw cash or check your balance anytime.

What to bring when you visit

For basic transactions like deposits or withdrawals, bring your debit card or account number. For opening a new account, bring a government-issued photo ID (driver's license, passport, or state ID) and proof of address (a recent utility bill, lease, or bank statement). If you are opening a business account, bring your EIN, business license, and personal ID.

For loan or mortgage consultations, bring recent pay stubs, tax returns, and bank statements. The branch staff can tell you exactly what documents you need when you call ahead to schedule an appointment. Bringing the right paperwork the first time means you do not have to make a second trip.

Alternatives if no Chase branch is nearby

If you live far from a Chase branch, you can handle most banking online or through the mobile app. Deposits work through mobile check deposit — photograph the front and back of a check and submit it through the app. Transfers between accounts, bill payments, and balance checks all work online without visiting a branch.

For cash deposits or withdrawals, use a Chase ATM. If there is no Chase ATM nearby, ask whether your employer or local bank offers a partnership with Chase. Some credit unions and regional banks let Chase customers use their ATMs for free or at a reduced fee. You can also transfer money to another bank and withdraw there, though this takes one to two business days.

Frequently Asked Questions

Can I do everything at an ATM that I can at a branch?

No. ATMs handle withdrawals, deposits, balance checks, and transfers between your own accounts. You cannot open a new account, apply for a loan, dispute a transaction, or speak to someone about your account at an ATM. For those services, you need a branch or phone support.

What if the nearest Chase branch is more than an hour away?

You can bank entirely online or through the app for most needs. Mobile check deposit, bill pay, and transfers work without visiting a branch. For cash deposits, use a Chase ATM or deposit at a partner bank if one is closer. Call 1-800-935-9935 if you need to speak to someone about a problem that requires a branch visit.

Do I need an appointment to visit a Chase branch?

Walk-ins are welcome for basic transactions. For complex services like mortgage applications or investment consultations, scheduling an appointment ahead of time means shorter wait times. Call the branch directly or book online through chase.com to reserve a time slot.

Are Chase ATMs free for non-Chase customers?

Chase ATMs are free for Chase account holders. Non-customers are charged a fee, usually $2 to $3 per transaction. If you do not have a Chase account, use your own bank's ATM network to avoid fees.

What happens if I need to deposit cash but the branch is closed?

You cannot deposit cash at an ATM. If the branch is closed, wait until it reopens or visit a different branch with extended hours. Some urban Chase locations are open evenings or weekends. Check the locator tool to find a branch that fits your schedule.