The fastest way to find a Chase location
Chase has a branch locator tool on its website at chase.com/locations. Enter your address or zip code, and it shows you branches and ATMs within a set distance, along with their hours and services offered. The map view lets you see which locations are closest and whether they have a drive-through, safe deposit boxes, or a mortgage specialist on staff.
If you do not have internet access, call Chase customer service at 1-800-935-9935. A representative can tell you the nearest branch and ATM, confirm whether it is open today, and sometimes schedule an appointment for you.
You can also use Google Maps or Apple Maps: search "Chase Bank near me" and the results will show branches, ATMs, hours, and directions. These apps use your phone's location, so you do not have to type your address. Both mapping services often display real-time information about wait times and recent visitor reviews, which can help you decide whether to visit now or come back later.
Key Takeaways
- Chase's branch locator at chase.com/locations shows all nearby branches and ATMs with hours and services in one search.
- Not all Chase locations offer the same services—some are ATM-only, some are limited-service branches, and some are full-service branches with loan officers.
- Drive-through ATMs are available at most branches, and many are open 24 hours even when the branch itself is closed.
- If you need a specific service like opening an account or applying for a loan, confirm the branch offers it before you go.
What services are available at different Chase locations
Chase operates three types of locations: full-service branches, limited-service branches, and ATM-only locations. A full-service branch handles deposits, withdrawals, account opening, loan applications, and mortgage services. A limited-service branch may only handle deposits and withdrawals, with no loan or account services. An ATM-only location is a standalone machine or kiosk with no staff.
The branch locator tool shows which services each location offers. If you need to open a new account, refinance a mortgage, or discuss a business loan, search for a full-service branch rather than driving to an ATM-only location. Hours also vary: some branches close on Sundays or open late on weekdays, while ATMs are typically available 24/7.
Some full-service branches have specialized staff on site, such as mortgage bankers, business bankers, or wealth advisors. The locator will note these specialists, so you can find a branch equipped to handle your specific need without wasting a trip.
Using Chase ATMs outside of branches
Chase ATMs are not only at branches. The bank operates thousands of standalone ATMs at grocery stores, pharmacies, airports, and shopping centers. These machines work the same way as branch ATMs and do not charge you a fee if you have a Chase checking or savings account.
If you use an ATM that is not owned by Chase, you may be charged a fee by both Chase and the ATM operator—usually $2 to $3 total. The branch locator shows only Chase-owned ATMs, but Google Maps and Apple Maps often show both Chase and non-Chase ATMs, so check the label before you use one.
Many grocery store and pharmacy chains have Chase ATMs inside their locations, which can be more convenient than traveling to a branch. These in-store ATMs typically offer the same functions as branch ATMs: cash withdrawal, check deposit, cash deposit, and balance inquiry.
Planning ahead if you need a specific service
Before you visit a branch, confirm it offers what you need. If you want to open a business account, apply for a credit card, or discuss wealth management, call ahead or check the branch details on the locator. Some services require an appointment, especially if you are meeting with a specialist like a mortgage banker or business banker.
Chase also offers many services online or by phone without visiting a branch: you can open a checking account, apply for a credit card, transfer money, and pay bills through the Chase mobile app or website. If your need can be handled remotely, you may not need to visit a location at all.
For time-sensitive matters like disputing a transaction or reporting a lost card, calling customer service at 1-800-935-9935 is often faster than visiting a branch. Representatives can resolve many issues over the phone without requiring you to come in person.
What to bring when you visit
For basic transactions like deposits and withdrawals, bring your debit card or account number. If you are opening a new account, bring a government-issued photo ID and your Social Security number. For loan applications, bring recent pay stubs, tax returns, and proof of address.
If you are visiting an ATM, you only need your debit card and PIN. If the ATM is not at a branch and you have questions, you can call the branch locator number or use the Chase app to find the nearest full-service branch.
Frequently Asked Questions
Can I do everything at an ATM that I can do at a branch?
No. ATMs let you withdraw cash, deposit checks and cash, transfer money between your accounts, and change your PIN. They cannot open new accounts, issue cashier's checks, or handle loan applications. For those services, you need a full-service branch with staff.
Do I get charged for using a Chase ATM?
No, if you have a Chase checking or savings account. Using a non-Chase ATM usually costs $2 to $3 per transaction. The branch locator shows only Chase ATMs, so use that tool to avoid fees.
Are Chase branches open on weekends?
Most Chase branches are open Saturday mornings, but hours vary by location. Some close on Sunday. Check the specific branch's hours on the locator tool or call ahead. ATMs are open 24/7.
What if the nearest branch is far away?
You can handle most banking online through the Chase app or website: deposit checks by taking a photo, transfer money, pay bills, and manage accounts. You only need to visit a branch for services that require a signature or ID verification in person.
Can I make an appointment at Chase?
Yes. Many branches let you schedule appointments for account opening, loan applications, or consultations with a banker. Use the branch locator, call the branch directly, or call 1-800-935-9935 to book an appointment.