Chase has thousands of branches, and the address you need depends on what you're doing

Chase operates more than 4,700 branches across the United States. The address that matters to you depends on whether you need to visit in person, mail a payment, report a problem, or reach a specific department. A local branch address is different from a mailing address for payments, which is different from the address for disputing a transaction or sending legal documents.

The fastest way to find what you need is to start with Chase's branch locator tool on their website, then confirm the address matches your actual task. If you're mailing something, use the payment address on your statement or bill—not the branch address. If you're visiting in person, the branch locator will show hours and services available at that location.

Key Takeaways

  • Chase's branch locator on chase.com lets you search by ZIP code or address and shows hours, services, and whether the branch has an ATM.
  • Payment mailing addresses vary by account type and are printed on your statement or bill—using a branch address instead can delay processing.
  • For disputes, fraud reports, and account issues, call the number on the back of your card or statement rather than visiting a branch.
  • Chase has a national customer service line at 1-800-935-9935 for general questions, but routing depends on your account type and issue.

Finding a local Chase branch near you

Go to chase.com and use the "Find a Branch or ATM" tool. Enter your ZIP code, city, or street address. The results show branch locations, hours of operation, available services (like notary or safe deposit boxes), and whether there's an ATM outside for after-hours access.

Not all Chase branches offer the same services. Some are full-service locations with loan officers and investment advisors; others are smaller branches with basic deposit and withdrawal services. The locator tool tells you what each branch can do. If you need something specific—like opening a business account or getting a cashier's check—check the services list before you go.

Branch hours vary. Many are open Monday through Friday during business hours and Saturday mornings, but some locations have different schedules. The locator shows the exact hours for the branch you're considering.

Mailing addresses for payments and documents

Never mail a payment to a branch address. Chase has separate mailing addresses for different account types and payment types. The correct address is printed on your statement, bill, or payment coupon. Using the wrong address delays processing and can result in late fees.

For checking and savings accounts, the mailing address is usually on your monthly statement. For credit cards, it's on your bill. For mortgages, auto loans, and business accounts, each has its own mailing address. If you can't find it, call the number on the back of your card or statement—they'll give you the right address for your specific payment.

If you're sending legal documents, a dispute letter, or a formal complaint, the address may be different again. Ask Chase which address to use for that type of correspondence before you mail it.

Contacting Chase by phone instead of visiting a branch

For most issues—fraud, disputes, account changes, questions about a transaction—calling is faster than visiting a branch. The number on the back of your card or statement routes you to the right department based on your account type.

Chase's general customer service line is 1-800-935-9935. This number works for general questions, but if you have a specific account issue, use the number on your card or statement instead. That number knows your account type and can route you more quickly.

If you're calling about a credit card, use the number on your card. If it's a checking or savings account, use the number on your statement. For mortgages, auto loans, or business accounts, use the number on your loan documents. This routing saves time because the department that answers already knows what kind of account you have.

When you actually need to visit a branch in person

Some tasks require a visit: opening a new account, applying for a loan, getting a cashier's check, accessing a safe deposit box, or getting a notary. Use the branch locator to confirm the branch near you offers that service before you go. Call ahead if you're unsure—branches can get busy, and some services may require an appointment.

Bring your ID and any documents related to what you're doing. If you're opening an account, bring proof of address (a utility bill or lease). If you're applying for a loan, bring recent pay stubs and tax returns. If you're getting a notary, bring the document that needs notarizing and a second form of ID.

Hours vary by location and season. Some branches close early on certain days or have reduced Saturday hours. Check the locator tool or call before you go to avoid a wasted trip.

Chase mailing addresses for disputes and complaints

If you're disputing a transaction or filing a formal complaint, the address may be different from your payment address. For credit card disputes, call the number on your card first—most can be handled by phone. If you need to send a written dispute, ask for the mailing address during that call.

For complaints about service or a branch experience, you can contact Chase's customer relations department. The address for complaints is usually found on your statement or by calling customer service. Some complaints can also be filed through the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.

Frequently Asked Questions

Can I find a Chase branch that's open on Sunday?

Most Chase branches are not open on Sunday. Some locations in major cities may have limited Sunday hours, but this is rare. Use the branch locator tool to check hours for the specific location you want to visit. If you need banking services on Sunday, use Chase's ATM network or mobile app.

What's the difference between a Chase branch address and a mailing address?

A branch address is where you visit in person. A mailing address is where Chase processes payments and mail. They are not the same. Always use the mailing address printed on your statement or bill for payments. Using a branch address can delay processing and trigger late fees.

Do I need an appointment to visit a Chase branch?

Most basic transactions—deposits, withdrawals, account questions—don't require an appointment. However, some services like loan applications, account openings, or safe deposit box access may need one. Call the branch before you go if you're doing something complex.

What if I can't find a Chase branch near me?

Chase has branches in most states but not all. If there's no branch nearby, you can handle most banking through the mobile app, online banking, or by phone. ATMs are available in many locations outside branches. Call 1-800-935-9935 to ask about services in your area.

How do I report fraud if I can't visit a branch?

Call the number on the back of your card or statement immediately. You don't need to visit a branch to report fraud. Chase can freeze your account, issue a new card, and start a dispute over the phone. Document the call and follow up in writing if requested.