Chase is closed on Veterans Day, a federal holiday

Chase Bank branches close on Veterans Day (November 11) every year. If November 11 falls on a weekend, Chase observes the holiday on the nearest weekday — usually the Friday before if it lands on a Saturday, or the Monday after if it lands on a Sunday.

This means you cannot visit a branch, speak to a teller, or use most in-person services on that day. However, you can still access your money through ATMs, online banking, and the Chase mobile app.

If you need to handle banking on or around Veterans Day, plan ahead. Know which services stay open and which ones shut down so you do not miss a payment deadline or get stuck without cash.

Key Takeaways

  • Chase branches close entirely on Veterans Day (November 11), with no teller or in-person services available.
  • ATMs work 24/7 even when branches are closed, so you can withdraw cash or check your balance anytime.
  • Online banking and the Chase mobile app stay open on Veterans Day, letting you transfer money, pay bills, and check transactions.
  • If Veterans Day falls on a weekend, Chase observes it on the nearest weekday, usually Friday or Monday.
  • Bill payments and transfers you schedule online before the holiday will process on schedule, but same-day services will not.

What stays open: ATMs and digital banking

Chase ATMs operate around the clock, including Veterans Day. You can withdraw cash, deposit checks using mobile deposit, transfer money between accounts, and check your balance at any Chase ATM or ATM in the Allpoint network (which includes thousands of machines nationwide).

Online banking through Chase.com and the Chase mobile app also remain open on Veterans Day. You can log in, view your accounts, set up transfers, pay bills, deposit checks by phone, and manage your money from home or anywhere with internet access. These services do not close for holidays.

If you need to send money to another person, you can use Chase QuickPay (for transfers to other Chase customers) or set up a wire transfer online. However, wire transfers initiated on a holiday may not process until the next business day.

What closes: Branch services and phone support

All Chase branch locations close on Veterans Day. You cannot visit a teller, open a new account, apply for a loan, dispute a transaction in person, or get a cashier's check. If you need any of these services, visit a branch the day before or the day after the holiday.

Chase customer service phone lines also close on Veterans Day. If you call the number on the back of your card or visit the Chase website, you will see a message that branches and phone support are closed. You can still use the mobile app or online banking to handle most issues, or call back the next business day.

Planning ahead for bill payments and transfers

If you have a bill due on or near Veterans Day, schedule the payment online before the holiday closes. Chase processes payments you schedule in advance on their due date, even if that date is a holiday. Set up the payment at least one business day early to be safe.

The same rule applies to transfers between your own accounts or to other people. Schedule them online before Veterans Day, and they will go through on the date you choose. Do not wait until the holiday itself to set up a payment you need to make that day.

If a bill is due on Veterans Day and you have not yet paid it, pay online through your bank's website or the biller's website directly. Most billers accept online payments 24/7, even on holidays. Paying online before midnight on Veterans Day counts as on-time payment for most creditors.

When Veterans Day falls on a weekend

If November 11 lands on a Saturday, Chase observes the holiday on Friday, November 10. If it lands on a Sunday, Chase observes it on Monday, November 12. On the observed day, branches close and phone support shuts down, just as they would on the actual holiday.

Check the Chase website or your local branch's hours to confirm which day the holiday is observed in your area, since some branches may have different schedules. The Chase mobile app also displays holiday hours for your nearest branch.

What to do if you need cash or a service on Veterans Day

Withdraw cash from a Chase ATM before the holiday. ATMs work 24/7, so you can get money out at any time, even late at night on November 10 or early morning on November 12.

If you need a service that requires a teller — like a cashier's check, a new account, or a loan application — visit your branch on November 10 or November 12. Do not wait until the last minute. Call ahead if you need a specific service, because some branches may have limited availability the day before or after a holiday.

If you have an urgent issue with your account (fraud, a blocked card, a missing deposit), use the Chase mobile app to report it. You can also call customer service the day after the holiday. Most urgent issues can wait one business day without penalty.

Frequently Asked Questions

Can I use my Chase debit card on Veterans Day?

Yes. Your debit card works at any merchant, ATM, or online retailer on Veterans Day. The holiday only affects Chase branches and phone support, not the card network itself.

Will my direct deposit hit my account on Veterans Day?

If your employer deposits on Veterans Day, the money may arrive a day late because the Federal Reserve does not process transfers on federal holidays. Ask your employer when they deposit; if it is normally on the 11th and that is a holiday, expect the deposit on the 12th.

What if I need to dispute a charge on Veterans Day?

Report it through the Chase mobile app or online banking, or call customer service the next business day. You have up to 60 days to dispute a charge, so one day of delay will not hurt your case. Document the issue now and contact Chase as soon as they reopen.

Can I still use Chase QuickPay on Veterans Day?

Yes. QuickPay transfers between Chase customers process through the app and online banking, which stay open on holidays. The transfer may take until the next business day to appear in the recipient's account, but you can send it on Veterans Day itself.

Do other banks close on Veterans Day too?

Yes. All major banks — Bank of America, Wells Fargo, Citibank, and others — close branches on federal holidays including Veterans Day. ATMs and online banking stay open at all banks.