Chase is not closing as a company, but the bank does close individual branches regularly
Chase Bank itself remains open and operating nationwide. However, Chase closes specific branch locations every year as part of routine business decisions. The bank does not announce a company-wide closure, and your accounts will not disappear. What changes is where you can walk in to deposit cash or speak to a banker in person.
If you have heard that "Chase is closing," you likely encountered news about a specific branch near you, a regional wave of closures, or social media speculation. Chase has closed hundreds of branches over the past decade as more customers use mobile banking and ATMs instead of visiting in person. This trend accelerated during the pandemic and has continued since.
Your deposits are protected by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per account category, regardless of whether your branch closes. You can still access your money through Chase ATMs, the mobile app, phone banking, and other branches.
Key Takeaways
- Chase Bank as a whole is not closing; the company continues to operate thousands of branches and millions of accounts across the United States.
- Chase does close individual branches regularly, and you can learn about your branch is closing by calling Chase customer service or checking your bank statement and mail.
- If your branch closes, your account remains active and your money is protected by FDIC insurance up to $250,000 per account type.
- You can continue banking through Chase ATMs, the mobile app, phone banking at 1-800-935-9935, and other nearby Chase branches without moving your account.
- Chase typically gives customers 60 to 90 days' notice before closing a branch, usually by mail or email.
How to learn about your Chase branch is closing
Chase notifies customers by mail or email when a branch is scheduled to close. Check your recent statements, emails from Chase, and any letters that arrived in the past few months. The notice will include the closure date and information about nearby branches you can use instead.
If you are not sure whether you received a notice, call Chase customer service at 1-800-935-9935 and ask whether your branch location is closing. Have your account number or the branch address ready. A representative can tell you the closure date and direct you to the nearest open branch.
You can also visit Chase.com and use the branch locator tool to search for branches near you. If a branch no longer appears in the results, it may have closed or be scheduled to close soon.
What happens to your account when a Chase branch closes
Your account does not close when the branch closes. Chase transfers your account to another branch automatically, usually the nearest one to your original location. You do not need to do anything—your account number, routing number, and all your money stay the same.
Any automatic payments, direct deposits, or standing instructions tied to your account continue without interruption. Checks you have already printed remain valid. Your debit card keeps working. The only change is which branch handles your account behind the scenes.
If you prefer to move your account to a different Chase branch or a different bank entirely, you can do so at any time. But you are not required to move, and staying with Chase requires no action on your part.
How to access your money after a branch closure
Chase operates over 4,700 ATMs nationwide. After your branch closes, you can withdraw cash, deposit checks, and transfer money through any Chase ATM without fees. You do not need to visit a physical branch for most banking tasks.
The Chase mobile app lets you deposit checks by taking a photo, transfer money between accounts, pay bills, and check your balance. You can also call customer service at 1-800-935-9935 to handle account questions, report fraud, or request a wire transfer.
If you need to speak to a banker in person—for example, to apply for a loan or discuss investment options—you can visit any other Chase branch. You do not have to go to the branch that originally held your account. Bring your ID and account information.
FDIC protection and your deposits
The FDIC insures deposits at Chase up to $250,000 per account category. This protection applies whether your branch is open or closed. Your money is safe even if Chase were to fail, which is extremely unlikely for a major bank like Chase.
Account categories include individual accounts, joint accounts, retirement accounts (IRAs), and accounts held in trust. If you have $250,000 in a personal checking account and $250,000 in a personal savings account at Chase, both are fully protected because they are separate categories.
A branch closure does not affect FDIC coverage. Your deposits remain insured under the same terms before and after the closure.
Moving your account to a different bank
If you decide to close your Chase account and move to another bank, you can do so at any time. You do not need a reason, and there is no penalty for leaving. Contact your new bank first and ask them to set up a transfer of your existing balance if you want them to handle it.
Update any automatic payments or direct deposits to your new account number before you close the Chase account. You can do this through your employer's payroll system, your utility company's website, or the organization collecting the payment. Give yourself at least a week for changes to take effect.
Once your automatic payments have moved and your balance is low or zero, you can close the account by visiting a Chase branch, calling 1-800-935-9935, or using the mobile app. Ask for written confirmation of the closure.
Why Chase closes branches
Chase closes branches when foot traffic drops below a level that justifies the cost of operating the location. More customers now use ATMs, mobile apps, and online banking instead of visiting a branch in person. Rent, staff, and utilities for a physical location are expensive, and Chase shifts resources to channels customers actually use.
Branch closures are not a sign that Chase is in trouble. Large banks close branches regularly as customer behavior changes. This has been happening for over a decade and is expected to continue.
Chase may also close a branch if a lease expires and the bank decides not to renew it, or if a building is sold or redeveloped. The decision is usually financial, not related to account security or the bank's stability.
Frequently Asked Questions
Will my Chase debit card stop working if my branch closes?
No. Your debit card remains active and works at any Chase ATM and any merchant that accepts it. A branch closure does not affect your card or your ability to make purchases.
Do I have to move my money if my Chase branch is closing?
No. Your account automatically transfers to another Chase branch, and you do not have to do anything. Your money stays in Chase, your account number stays the same, and all your services continue. You can move your money only if you choose to.
What if I have a loan or mortgage with Chase and my branch closes?
Your loan or mortgage is not affected by a branch closure. You continue making payments the same way—online, by phone, or by mail. If you need to discuss your loan, you can visit any Chase branch or call the loan servicer directly.
Can I still deposit checks after my branch closes?
Yes. You can deposit checks through any Chase ATM by inserting them into the envelope slot, or through the mobile app by taking a photo of the front and back. Both methods are free and usually post within one business day.
Is my money safe if Chase closes more branches?
Yes. Your deposits are protected by FDIC insurance up to $250,000 per account category, regardless of how many branches close. Branch closures do not affect the safety of your money or the stability of the bank.