Chase branch hours vary by location, so you need to check your specific branch
Chase does not have a single set of hours for all branches. Each location sets its own schedule, and many branches have different hours on different days. The fastest way to know if your branch is open today is to search for it by address on Chase's website or call the branch directly.
If you need to do banking today, you have options beyond walking into a branch. Chase ATMs work 24/7 for withdrawals and deposits. Mobile banking and online transfers work around the clock. Bill pay, peer transfers, and most account services do not require a branch to be open.
If you are locked out of your account or need to speak to someone, Chase customer service is available by phone seven days a week, though wait times vary by day and time of day.
Key Takeaways
- Chase branch hours are set by each location, so you must check your specific branch rather than assuming standard banking hours.
- Chase ATMs are open 24/7 for deposits and withdrawals, even when the branch itself is closed.
- Most banking tasks—transfers, bill pay, account changes—can be done through the Chase mobile app or website without visiting a branch.
- Chase customer service by phone is available seven days a week, though holiday schedules may vary.
- The fastest way to confirm your branch is open is to search for it by address on Chase.com or call the branch directly.
How to find your branch's hours on Chase.com
Go to Chase.com and click "Locations" or use the branch locator tool. Enter your address or zip code. The search results will show each nearby branch with its full hours for today and the rest of the week. Hours are usually listed as "Today: 9 AM – 5 PM" or similar.
The locator also shows whether each branch has an ATM, a safe deposit box, and whether it offers notary services. If you need a specific service—like a cashier's check or a safe deposit box—check the branch details to confirm it is available at that location.
If you cannot find your branch or the hours look outdated, call the branch directly. The phone number is listed in the locator results.
What you can do without visiting a branch
Most banking does not require a branch to be open. You can transfer money between your own Chase accounts, send money to another person through Zelle or Chase QuickPay, pay bills, deposit checks by phone camera, and check your balance or recent transactions at any time through the Chase mobile app or website.
You can also change your PIN, dispute a transaction, freeze or unfreeze your card, and update your address online. If you need to report a lost or stolen card, call Chase customer service at the number on the back of your card—that line is open 24/7.
The main tasks that require a branch to be open are withdrawing or depositing cash in person, opening a new account with a banker, getting a cashier's check, accessing a safe deposit box, and notary services.
Chase ATM access when branches are closed
Chase ATMs are open 24 hours a day, seven days a week. You can withdraw cash, deposit checks, and deposit cash at any Chase ATM, even if the branch is closed. ATM deposits are usually posted to your account within one business day.
If you use an ATM outside the Chase network, you may be charged a fee by both Chase and the other bank. Chase does not charge its own customers for using Chase ATMs, but some accounts have limits on how many out-of-network ATM transactions are free per month.
If an ATM is not working or you have a problem with a deposit, you can report it through the Chase app or by calling customer service. Do not assume a deposit did not go through if you do not see it immediately—ATM deposits can take up to one business day to appear.
Chase customer service hours and how to reach them
Chase customer service is available by phone seven days a week. The hours vary slightly by service line, but most are open from early morning to late evening. The number on the back of your debit card or credit card connects you to the right department for that card.
Wait times are usually shortest on weekday mornings and longest on Friday afternoons and weekends. If you are calling about a fraud claim or a lost card, you will reach someone faster than if you are calling about a general account question.
You can also message Chase through the mobile app or website. Response times for messages are usually one to two business days, so use the phone line if you need an answer today.
Holiday closures and special hours
Chase branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on the state or region.
On the day before or after a major holiday, some branches may have reduced hours. The branch locator on Chase.com will show adjusted hours for upcoming holidays, so check there if you are planning a banking trip around a holiday.
ATMs and online banking remain open on holidays. Customer service phone lines are also open on most holidays, though wait times may be longer.
What to do if you cannot reach your branch
If the branch locator shows it should be open but nobody answers the phone, try calling back in a few minutes. High call volume or a temporary issue may have made the line busy.
If the branch is closed unexpectedly, check the Chase website or app for a notice. Sometimes branches close for maintenance or staffing issues and post a notice online.
For urgent banking needs, use an ATM, the mobile app, or call customer service. If you need to speak to someone at that specific branch, ask the customer service representative to take a message or schedule a callback for when the branch reopens.
Frequently Asked Questions
Are Chase branches open on weekends?
Some Chase branches are open on Saturday, but most close on Sunday. Hours vary by location. Use the branch locator on Chase.com to check your specific branch's weekend hours.
Can I deposit a check at a Chase ATM after the branch closes?
Yes. Chase ATMs are open 24/7 for check deposits. The check will be processed and posted to your account within one business day, even if you deposit it after hours.
What if I need cash and all Chase branches near me are closed?
Use any Chase ATM to withdraw cash 24/7. If you need a large amount and want to avoid ATM withdrawal limits, call Chase customer service to ask about your daily limit and whether it can be temporarily increased.
Is Chase customer service open on holidays?
Yes, Chase customer service by phone is open on most federal holidays, though wait times are usually longer. Check Chase.com for any holiday-specific closures or reduced hours.
How do I know if my branch has a notary?
The branch locator on Chase.com shows which services each location offers, including notary. If notary is not listed, call the branch to ask, or visit a different Chase branch that does offer it.