Order checks through Chase's online banking portal or by phone
You can order checks from Chase in three ways: through your online banking account, by calling Chase customer service, or by visiting a branch in person. The fastest route is online through Chase.com or the Chase mobile app — you'll see the option in your account settings under "Manage Debit Card & Checks" or similar wording depending on your account type. You can also call 1-800-935-9935 (the number for Chase checking account customers) and speak to someone who will process your order over the phone.
Checks typically arrive within 7 to 10 business days after you place the order, though Chase sometimes offers expedited delivery for an additional fee. You'll need to know your account number and routing number, both of which appear on any check you already have or in your online banking dashboard. If you don't have checks yet and need them urgently, ask about rush delivery when you order — the cost varies but is usually $15 to $25 for 2 to 3 business day delivery.
Key Takeaways
- Order checks online through Chase.com or the mobile app by going to your account settings and selecting the checks option.
- Standard delivery takes 7 to 10 business days; rush delivery costs extra but arrives in 2 to 3 business days.
- You can also order by phone at 1-800-935-9935 or in person at any Chase branch.
- Have your account number and routing number ready before you order, or find them in your online banking dashboard.
- Chase charges for checks — the cost depends on the style and quantity you order, typically $10 to $20 per box of 25 checks.
Ordering checks online through your Chase account
Log into Chase.com or open the Chase mobile app and navigate to your checking account. Look for a section labeled "Manage Debit Card & Checks," "Order Checks," or "Check Services" — the exact name varies slightly by account type. Click that option and you'll see a form asking you to confirm your mailing address and choose your check style.
Chase offers several check designs, from basic to decorative, and prices vary accordingly. Select the quantity (usually sold in boxes of 25) and review the total cost before confirming. You'll receive an order confirmation by email, and Chase will mail the checks to the address on file for your account. If you need them sent somewhere other than your registered address, call customer service to request a change before the order ships.
Ordering checks by phone or in person
Call 1-800-935-9935 during business hours and tell the representative you want to order checks. Have your account number ready. The representative will confirm your mailing address, show you available check styles and prices, and process the order while you're on the phone. You'll receive a confirmation number and an email receipt.
If you prefer to order in person, visit any Chase branch and ask a teller or banker to help you order checks. They can show you physical samples of available designs and process the order on the spot. In-person ordering is useful if you want to see the check styles before deciding, or if you have questions about customization options.
What to do if you need checks before the standard delivery arrives
If you need checks in fewer than 7 days, ask about expedited shipping when you place your order. Chase offers rush delivery that arrives in 2 to 3 business days, though you'll pay a premium fee on top of the check cost. This option is available online and by phone.
If you need to write checks immediately and can't wait for any delivery, ask your bank about temporary solutions. Some Chase branches can print a limited number of counter checks (temporary checks issued by the bank) that you can use right away. These are not ideal for regular use but work in emergencies. Call your local branch to ask whether they offer this service.
Understanding check costs and what affects the price
Chase charges for checks, and the price depends on the design you choose. Basic, single-color checks are the least expensive, usually $10 to $15 per box of 25. Decorative or multi-color designs cost more, sometimes $20 to $30 per box. Specialty options like duplicate checks (which create a carbon copy as you write) or checks with your photo cost even more.
The total price also reflects whether you order standard or expedited delivery. Rush delivery adds $15 to $25 to your order. Some Chase accounts, particularly premium or business accounts, may include free checks or discounted check ordering as a benefit — check your account terms or ask a representative whether this applies to you.
Reordering checks when your supply runs low
You can reorder checks at any time through the same online or phone methods. Many people set a reminder to order when they have one box left, since the 7 to 10 day delivery window means you won't have checks for a week or more after placing the order. If you run out unexpectedly, use the rush delivery option or ask your branch about counter checks.
If you've moved or your name has changed, update your account information before ordering. Chase will print your current registered name and address on the checks, so make sure both are correct in your online banking profile. You can update your address online or by calling customer service.
What to do if your check order doesn't arrive
If your checks don't arrive within the promised timeframe, log into your Chase account and look for an order status tracker, or call 1-800-935-9935 to check on your order. Have your order confirmation number ready. Chase can tell you whether the checks have shipped and provide a tracking number if available.
If the checks are lost in the mail or arrive damaged, contact Chase immediately. The bank can reissue your order or issue a refund. In the meantime, ask about counter checks or temporary solutions. Keep your order confirmation email until the checks arrive safely — it contains the details you'll need if you have to file a claim.
Frequently Asked Questions
Can I order checks for a joint account?
Yes. Both account holders' names will appear on the checks unless you specify otherwise when ordering. If you want only one name printed, call customer service before placing the order to request that change.
What if I want to change the address where checks are mailed?
Call 1-800-935-9935 or contact your local branch before the order ships. Once checks have been printed and mailed, Chase cannot redirect them. For future orders, update your mailing address in your online banking profile.
Do I have to order checks through Chase, or can I use a third-party printer?
You can use a third-party check printer, but make sure they include your correct routing number and account number. Incorrect numbers will cause checks to bounce. Many people stick with Chase checks to avoid this risk, though third-party checks are often cheaper.
How long do checks take to arrive if I pay for rush delivery?
Rush delivery typically takes 2 to 3 business days from the time you place the order. Weekends and holidays don't count as business days, so an order placed on Friday may not arrive until the following Wednesday or Thursday.
What if I ordered checks but my account was closed?
Contact Chase immediately. If your account is closed before checks arrive, the bank may not deliver them or may return them to you. Call 1-800-935-9935 to explain the situation and ask what options are available.