The fastest way to get your Chase statement
Log into your Chase account online or through the mobile app, go to the Statements section, and download the PDF for the month you need. Chase keeps statements available for at least seven years. If you need a paper copy mailed to you, you can request it through the same online portal, though it takes five to seven business days. For statements older than seven years, call Chase at the number on the back of your card and ask for archived statements — they can usually retrieve them, but there may be a fee.
If you do not have online access set up yet, you can create a Chase account at chase.com using your Social Security number and card or account number. Once logged in, statements appear under "Statements & Documents" or "Download Statements" depending on your account type.
Key Takeaways
- Chase statements are available to download as PDFs through your online account for at least seven years at no cost.
- The mobile app and website both have a Statements section where you can select the month and download immediately.
- Paper statements mailed to your address take five to seven business days and can be ordered through your online account.
- Statements older than seven years require a phone call to Chase customer service and may carry a retrieval fee.
Downloading statements through Chase.com
Go to chase.com and sign in with your username and password. If you do not have a login, select "Enroll" and follow the prompts to create one using your account number and Social Security number.
Once logged in, look for "Statements & Documents," "Download Statements," or "Account Statements" — the exact label varies by account type (checking, savings, credit card). Click it. You will see a list of available months, usually going back seven years. Select the month you need and choose "Download" or "View PDF." The file downloads to your computer immediately and opens in your browser or PDF reader.
If you have multiple accounts with Chase, log in once and you can switch between them using the account selector at the top of the page. Each account has its own statement history.
Requesting a paper statement by mail
In your online account, find the Statements section and look for an option to "Request Paper Statement" or "Mail Statement." Select the month and confirm your mailing address. Chase will print and mail it to the address on file, which takes five to seven business days.
You can also call Chase customer service at the number on the back of your card and ask them to mail a statement. Have your account number ready. There is no charge for this service.
Paper statements are useful if you need a document to show a landlord, lender, or government agency, or if you prefer a physical copy for your records. Make sure the address on file is current before requesting a mailed statement.
Getting statements older than seven years
Chase keeps statements online for a minimum of seven years. If you need one from before that period, call the customer service number on the back of your card and ask for an archived statement. Provide the month and year you need.
Chase can usually retrieve archived statements, but the process takes longer — typically two to four weeks — and there may be a fee, which varies depending on how old the statement is and your account type. Ask about the fee before requesting the statement.
If you need many old statements, ask if Chase offers a bulk retrieval option or if you can request them all at once to reduce the total fee.
What to do if you cannot access your online account
If you forgot your password, go to chase.com and select "Forgot Password." Enter your username or the email address associated with your account. Chase will send a reset link to your email. Click it and create a new password.
If you do not remember your username, select "Forgot Username" instead. You will need to verify your identity using your account number and Social Security number.
If you have never set up online access, go to chase.com and select "Enroll." You will need your account number, Social Security number, and a government-issued ID to verify your identity. The process takes about ten minutes and gives you immediate access to your statements and account information.
If you still cannot access your account after trying these steps, call Chase customer service. They can help you regain access or mail a statement to you directly.
Using statements for loans, housing, or other purposes
Bank statements are often required by landlords, mortgage lenders, employers, and government agencies as proof of income or funds. A PDF downloaded from your Chase account is usually accepted, but some organizations ask for an official statement or one marked "Official" or "Certified."
If the organization asks for an official or certified statement, call Chase and explain what you need it for. They can often add a certification mark or send it on official letterhead. This may take a few extra days and could have a small fee.
Keep digital copies of your statements in a folder on your computer or cloud storage. This makes it faster to send them when you need them and gives you a backup if Chase's online system is temporarily down.
Frequently Asked Questions
How far back can I see my Chase statements online?
Chase keeps statements available for download for at least seven years. After that, you can request archived statements by phone, though there may be a fee and it takes longer to retrieve them.
Can I get a statement for a closed Chase account?
Yes. If your account is closed, you can still access statements through your online login for seven years. After that, call Chase customer service with your old account number and they can retrieve archived statements.
What if my statement shows a transaction I did not make?
Contact Chase immediately through your online account or by calling the number on the back of your card. Explain the unauthorized transaction and Chase will investigate. They typically issue a temporary credit while they look into it, which becomes permanent if fraud is confirmed.
Do I need to print my statement or can I send a PDF?
Most organizations accept a PDF statement downloaded from your Chase account. If they specifically ask for a paper copy, you can request one by mail through your online account or ask Chase to send it directly to the organization.
Is there a charge to download statements from Chase?
No. Downloading statements through your online account is free. Mailing a paper statement is also free. Fees only apply if you request statements older than seven years or ask for a certified or official version.