Where to find your account number in the Chase app
Open the Chase mobile app and tap the account you want to look at. On the account details screen, your account number appears near the top, usually below the account name and current balance. It's a string of digits—typically 10 to 12 numbers for checking and savings accounts. Tap it once to copy it to your clipboard, or take a screenshot if you need to reference it later.
If you have multiple accounts (checking, savings, credit card), each one has its own number. Make sure you're looking at the right account before you copy or write down the number. The app shows each account separately when you swipe or scroll through your accounts list.
Key Takeaways
- Your Chase account number appears on the account details screen in the app, below the account name and balance.
- Tap the account number once to copy it directly to your phone's clipboard without typing it out.
- Each account type (checking, savings, credit card) has its own separate account number.
- If you cannot see the number on the main screen, scroll down or look for a "Details" or "Account Information" section.
- You can also find your account number on paper statements, checks, or by calling Chase customer service at the number on the back of your debit card.
What to do if the account number is not visible
Sometimes the account number is hidden by default for security reasons. If you don't see it on the main account screen, scroll down on the account details page. Many versions of the Chase app place the account number in a collapsible "Account Information" or "Details" section below the balance and recent transactions.
If scrolling doesn't reveal it, try logging out and back in. Occasionally a glitch in the app prevents the number from displaying until you refresh your session. If the number still doesn't appear after logging back in, the account may have restrictions on viewing the number through the app—this is rare but can happen with certain account types or if your account is flagged for security review.
Using your account number for transfers and payments
When you set up a transfer to another bank or provide your account details to an employer for direct deposit, you'll need both your account number and your routing number. The routing number for Chase varies by state and account type, so don't guess—call Chase or check their website for the correct routing number before you submit the information.
For transfers between your own Chase accounts, you usually don't need the account number at all. The app lets you move money between your accounts by simply selecting them from a dropdown menu. But if you're sending money to someone else's account at Chase or another bank, you'll need the full account number.
Keeping your account number secure
Your account number is sensitive information. Don't share it in text messages, emails, or over the phone unless you initiated the contact and you're certain you're talking to Chase. Scammers sometimes call pretending to be from the bank and ask for your account number to "verify" your identity—legitimate Chase staff will never ask you this way.
If you need to give your account number to someone (a payroll department, a creditor, a utility company), do it directly in person or through a secure website. Taking a screenshot is fine for your own records, but don't send screenshots of your account number to others unless absolutely necessary.
Other ways to find your account number
If the app isn't working or you don't have it installed, your account number appears on several other documents. Check a paper statement from Chase—the account number is printed near the top. If you have a Chase debit card, the account number may be printed on the card itself, though not all cards display it. You can also look at the bottom of any checks you've written; the account number is the middle set of numbers in the routing-account-check sequence at the bottom left.
You can also call Chase customer service at the number on the back of your debit card or from a recent statement. Have your Social Security number and date of birth ready to verify your identity. They'll read your account number to you over the phone, and you can write it down or ask them to send it to you in a secure message through the app.
Frequently Asked Questions
Why can't I see my account number in the Chase app?
The most common reason is that you need to scroll down on the account details screen—the number isn't always visible on the first view. If scrolling doesn't work, try logging out and back in. In rare cases, Chase restricts viewing the account number through the app for security reasons, and you'll need to call customer service or check a paper statement instead.
Is it safe to screenshot my account number?
Taking a screenshot for your own records is safe. Don't send the screenshot to others or store it in a shared cloud folder. If you need to share your account number with someone (like your employer for direct deposit), type it out or read it aloud rather than sending an image of it.
Do I need my account number to log into the Chase app?
No. You log in with your username or email address and password. Your account number is only needed when you're making transfers, setting up direct deposit, or providing your banking details to a third party.
What's the difference between my account number and my routing number?
Your account number identifies your specific account at Chase. Your routing number identifies the Chase branch or processing center that handles your account. You need both when setting up direct deposit or transferring money to another bank. The routing number varies by state and account type, so don't assume it's the same for all your accounts.
Can I change my account number?
Chase does not allow you to change your account number yourself. If you're concerned about fraud or security, call Chase customer service. They can close the account and open a new one with a different number, though this process takes time and affects any automatic payments or direct deposits tied to the old number.