Where to find your account number in the Chase app
Open the Chase mobile app and tap the account you need the number for. The account number appears in two places: in the account details section (usually visible when you tap "Account Details" or the account name itself) and on your digital statements. On most phones, you'll see it listed under the account name at the top of the screen, or you can scroll down to find a section labeled "Account Information" that displays the full number.
If you're looking at a checking or savings account, the number typically shows as a string of digits after the account type. For credit cards, the account number is the card number itself, which displays prominently. The app layout varies slightly between iPhone and Android, but both versions place the account number in the account details view rather than burying it in settings.
Some users find it faster to look at a recent transaction or statement within the app—both show the account number associated with that activity. If the number doesn't appear immediately, try refreshing the app or logging out and back in, as display glitches occasionally hide the information temporarily.
Key Takeaways
- Your Chase account number appears in the account details section when you tap on the specific account in the app.
- Checking, savings, and money market accounts show a unique account number; credit card account numbers are the card numbers themselves.
- If the number isn't visible, check a recent statement or transaction history within the app, which also displays it.
- The account number location is the same on iPhone and Android versions, though the exact menu path may differ slightly.
- You can also find your account number on paper statements, checks, or by calling Chase customer service if the app isn't working.
Why you need your account number and when to use it
Your account number is required for setting up direct deposit, arranging wire transfers, paying bills through third-party services, and providing proof of account ownership to Chase customer service. It's also necessary when you're setting up automatic payments to external accounts or when a creditor or employer asks for your banking details.
The account number is different from your routing number (which identifies Chase's bank) and your card number (if you're using a credit card). When someone asks for your "banking information," they typically want both the routing number and the account number, not the card number. The app doesn't always display the routing number in the same place, so you may need to look that up separately or call Chase if you need both at once.
What to do if the account number won't display
If you've tapped into account details and the number still isn't showing, try closing the app completely and reopening it. Sometimes the app cache stores outdated information. On iPhone, swipe up from the bottom to close the app; on Android, swipe up from the bottom or use the recent apps menu. Wait a few seconds before reopening.
If refreshing doesn't work, check whether you're logged into the correct account—some users have multiple Chase logins and accidentally view the wrong account. Verify the account name and type match what you're looking for. If you're still stuck, the fastest solution is to call Chase customer service at the number on the back of your card or check; they can confirm your account number in seconds and can also verify that you're the account holder.
Finding your account number on statements and checks
Your account number also appears on paper statements, which you can request through the app or access online through Chase's website. If you have checks linked to a checking account, the account number is printed at the bottom of the check in the middle section, between the routing number on the left and the check number on the right. The format is always the same: routing number, then account number, then check number.
Digital statements within the app show the account number near the top or in a summary section. If you've never received a paper statement, you can generate one through the app by looking for a "Statements" or "Documents" section, then downloading a recent month. This is often faster than waiting for a paper copy to arrive.
Protecting your account number
Your account number is sensitive information—treat it like you would a password. Don't share it in text messages, emails, or over unsecured calls unless you initiated the contact and you're certain you're speaking to Chase or a trusted institution. Scammers sometimes call claiming to be from Chase and ask for your account number; legitimate Chase representatives will never ask for it unsolicited.
When you provide your account number to set up direct deposit or bill pay, make sure you're using an official website or app, not a link from an email or text. If someone asks for your account number and you're unsure whether they should have it, hang up and call Chase directly using the number on your card or statement.
Using your account number for transfers and payments
When you set up a transfer to an external bank account, Chase will ask for the receiving bank's routing number and the account number at that bank—not your own account number. However, when someone outside Chase (like an employer or creditor) needs to send money to you, you'll give them your Chase routing number and your Chase account number. The app doesn't always make this distinction clear, so double-check which number you're entering and where it's going.
For bill pay through Chase, you typically enter the account number of the company you're paying, not your own. The Chase app handles your account information automatically. If you're setting up a payment to a person or business and they ask for your account number, confirm that they actually need it—many payments can go through with just a debit card or routing number.
Frequently Asked Questions
Is my Chase account number the same as my card number?
No. Your card number is printed on the front of your credit or debit card. Your account number is a separate identifier for the underlying bank account. For credit cards, the account number and card number are often the same, but for checking and savings accounts, they are always different. The app displays both, but in different places.
Can I see my account number if I'm logged into Chase online instead of the app?
Yes. Log into chase.com, select the account you need, and look for "Account Details" or "Account Information." The number appears in the same location as it does in the mobile app. You can also download statements from the website, which display the account number.
What's the difference between my account number and my routing number?
Your routing number identifies Chase Bank itself (it's the same for all Chase customers in your region). Your account number identifies your specific account within Chase. When setting up direct deposit or wire transfers, you need both. The routing number is usually 9 digits; the account number varies in length but is typically 10 to 12 digits.
Do I need my account number to log into the Chase app?
No. You log in with your username and password or biometric authentication. Your account number is only needed once you're logged in and want to share your banking details with someone else or set up a transfer to another bank.
What should I do if I think someone has my account number?
Call Chase immediately at the number on your card or statement. They can monitor your account for unauthorized activity and issue a new account number if necessary. Having your account number alone doesn't let someone withdraw money, but combined with other information it can be used for fraud, so report it quickly.