You can close a Chase savings account online, by phone, or in person at a branch

Chase lets you close a savings account through three channels: their mobile app or website, a phone call to customer service, or a visit to a Chase branch. The fastest route is usually online if you have no outstanding holds or pending transactions. If you have a balance, you'll need to decide whether to transfer it to another account or receive a check. Chase does not charge a fee to close the account, but some savings accounts carry an early closure penalty if you close within a certain timeframe — typically 90 to 180 days of opening, depending on the account type.

Before you start, gather your account number (visible on your debit card or statements) and know your current balance. If you have automatic transfers set up to or from this account, you'll want to redirect those first so payments don't fail after closure.

Key Takeaways

  • Chase savings accounts can be closed online, by phone at 1-800-935-9935, or at any branch without a closure fee.
  • You must move or withdraw your balance before the account closes; Chase will not hold funds after closure.
  • Some Chase savings products charge a penalty if closed within 90 to 180 days of opening, so check your account terms first.
  • Automatic transfers linked to this account will fail after closure, so update or cancel them before you close.
  • Closing the account does not affect your checking account or credit history, but it may affect overdraft protection if it was tied to this savings account.

Closing your account online or through the mobile app

Log into Chase.com or the Chase Mobile app with your username and password. Navigate to your savings account and look for a settings or account management option — this is usually found under "Account Details" or a gear icon. Select "Close Account" or "Close This Account." Chase will show you your current balance and ask you to confirm the action. You cannot close the account online if you have a balance remaining, so you must transfer or withdraw the full amount first.

If you see a message that you cannot close the account online, it typically means there is a hold, pending transaction, or account restriction. In that case, call Chase customer service or visit a branch. Online closure usually takes effect within one to three business days.

Closing your account by phone

Call Chase customer service at 1-800-935-9935. Have your account number and Social Security number ready. Tell the representative you want to close your savings account. They will confirm your identity, review your balance, and walk you through the options for that balance — transfer to another Chase account, transfer to an external bank account, or request a check mailed to your address.

The representative will also check whether your account has any holds or pending transactions that would prevent closure. If everything is clear, they will process the closure over the phone. The account will close within one to three business days. Keep a note of the date and confirmation number the representative provides.

Closing your account in person at a Chase branch

Visit any Chase branch with a valid photo ID and your debit card or account number. Tell a teller you want to close your savings account. They will pull up your account, confirm your balance, and ask how you want to handle the money. You can transfer it to another account (Chase or external), withdraw it in cash, or request a check. If you withdraw cash, the teller will give it to you immediately; if you request a check, it will be mailed to your address on file within five to seven business days.

In-branch closure is often the fastest option if you want to withdraw your balance in cash the same day. The account will close within one to three business days after your visit.

What happens to your balance and linked services

Your account balance must go somewhere before closure. If you have money in the account, you cannot close it until that balance is moved or withdrawn. Chase will not hold funds after the account closes. If you transfer the balance to another Chase account, the transfer usually completes within one business day. If you transfer to an external bank, it may take three to five business days depending on the receiving bank.

If you have automatic transfers, bill payments, or direct deposits linked to this savings account, they will fail after closure. Update these before you close: redirect automatic transfers to another account, cancel recurring payments, or contact your employer or benefit provider to change your direct deposit account. Overdraft protection tied to this savings account will also stop working, so if your checking account relied on it, you may want to set up a backup plan.

Early closure penalties and account restrictions

Some Chase savings products, such as certain high-yield savings accounts or promotional accounts, charge a penalty if you close within 90 to 180 days of opening. The penalty is usually a small amount (often $25 to $100) and will be deducted from your balance. Check your account terms or ask the representative before you close to confirm whether a penalty applies.

If your account has a hold — for example, because of a dispute, fraud investigation, or unpaid fees — Chase may not allow you to close it until the hold is lifted. The representative will tell you if this is the case and what you need to do to resolve it. Accounts with negative balances (meaning you owe Chase money) also cannot be closed until the balance is paid.

After your account closes

Once closed, the account number becomes inactive and cannot be used for new transactions. Chase will keep records of the account for your tax and legal protection, but you will no longer see it in your online banking. If you need a statement or record of transactions from the closed account, you can request it from Chase customer service — they typically provide statements for up to seven years.

Closing a savings account does not affect your checking account, credit score, or relationship with Chase. You can open a new savings account at any time if you change your mind. If you had overdraft protection or other services tied to this account, make sure those are set up with a different account or cancelled, depending on your needs.

Frequently Asked Questions

Will closing my Chase savings account hurt my credit?

No. Closing a savings account does not appear on your credit report and does not affect your credit score. Only credit accounts (credit cards, loans, lines of credit) impact your credit history. Savings accounts are deposit accounts and are not reported to credit bureaus.

What if I have a negative balance or owe Chase money?

You cannot close the account until the negative balance is paid. Contact Chase customer service or visit a branch to arrange payment. Once the balance is zero or positive, you can proceed with closure.

How long does it take for the account to fully close?

Chase typically closes the account within one to three business days after you request closure. Online closures and in-branch closures usually process faster than phone closures. You will no longer see the account in your online banking once it is closed.

Can I reopen a Chase savings account after I close it?

Yes. You can open a new Chase savings account at any time after closure. There is no waiting period. However, if the account had an early closure penalty, opening a new account of the same type will restart the penalty clock.

What happens to my debit card if I close my savings account?

Your debit card is linked to your checking account, not your savings account, so closing the savings account does not affect it. The card will continue to work for purchases and ATM withdrawals from your checking account.