You can close a Chase savings account by phone, in person at a branch, or through the Chase mobile app—the fastest way is usually a phone call to the number on the back of your card.

Chase does not charge a fee to close a savings account. Before you close, make sure your account balance is zero or move any remaining money to another account, because Chase will not hold funds after the account is closed. If you have pending transactions or automatic transfers set up, cancel those first so they do not fail after closure.

The account closes immediately when you complete the request, though it may take a few business days for the closure to show in your online banking. If you had a linked checking account or credit card, those remain open unless you close them separately.

Key Takeaways

  • Call the customer service number on the back of your Chase card, visit a branch in person, or use the mobile app to request closure—phone is fastest for most people.
  • Empty your account balance before closing, because Chase will not hold money in a closed account.
  • Cancel any automatic transfers or recurring payments tied to the account so they do not fail after closure.
  • The account closes the same day you request it, though it may take a few business days to disappear from your online view.
  • Closing a savings account does not affect your checking account, credit cards, or credit score.

Close by phone

Call the number on the back of your Chase debit card or savings account statement. Have your account number and Social Security number ready. The representative will confirm your identity, ask why you are closing the account (this is optional to answer), and process the closure on the call.

Chase customer service is available 24/7. The call usually takes 5 to 10 minutes. Ask the representative to confirm the account is closed and to provide a reference number for your records.

Close at a Chase branch

Walk into any Chase branch with your ID and debit card. Tell the teller you want to close your savings account. They will verify your identity, confirm your account balance, and process the closure at the desk.

Bring a government-issued ID and your Chase debit card or account number. If your account has a balance, the teller can transfer it to another account you own or issue a check on the spot. Branch hours vary by location, so check the Chase website for your nearest branch and its hours before you go.

Close through the Chase mobile app

Open the Chase mobile app, go to your savings account, and look for a menu option labeled "Account Services," "Settings," or "Close Account"—the exact label varies by app version. Tap it and follow the prompts to confirm closure.

You must have a zero balance to close through the app. If your account has money in it, transfer the balance to another account first. The app will ask you to confirm your request before the account closes. After you confirm, the closure is final and cannot be undone through the app.

What to do before you close

Check your account for any pending deposits or transfers. If you have direct deposit set up, update your employer or benefit provider with a new account number so your next payment does not fail. If you have automatic bill payments or transfers linked to the account, cancel them or move them to another account.

Review your account statements for the past 30 days to make sure there are no outstanding checks or pending transactions. If there are, wait for them to clear before closing. Once the account is closed, Chase cannot process any new transactions against it, and you will not receive statements.

What happens to your money after closure

If your account has a balance when you close it, you must move that money before the closure is complete. By phone or in person, the representative will ask where you want the funds sent—to another Chase account you own, to an external bank account, or as a check mailed to your address. Through the app, you must transfer the balance yourself before you can request closure.

Chase will not hold money in a closed account. If there is any balance remaining after the account closes, Chase will attempt to return it to you by check, but this process can take several weeks. It is much faster to move the money yourself before you close.

After your account is closed

The account closes the same day you request it. You will no longer be able to deposit money, withdraw money, or view the account online. It may take 1 to 3 business days for the closed account to disappear from your Chase online banking dashboard.

If you receive a check or transfer from someone trying to deposit money into the closed account, the payment will bounce or be returned. Make sure anyone sending you regular payments knows your new account number. Closing a savings account does not affect your credit score, your checking account, or any Chase credit cards you have.

Frequently Asked Questions

Can I reopen a Chase savings account after I close it?

Yes. You can open a new savings account at any time by visiting a branch, calling customer service, or using the mobile app. You will need to meet the current minimum balance requirement if one exists. The new account will have a different account number.

What if I close my account but still have pending transactions?

Pending transactions will fail or be returned after the account closes. Cancel any automatic payments or transfers before you close. If a payment fails because the account is closed, contact the merchant or biller to resubmit it using a different payment method.

Do I lose my debit card when I close my savings account?

Your debit card is linked to your checking account, not your savings account. Closing a savings account does not deactivate your debit card. If you also close your checking account, your debit card will stop working.

Will closing my account affect my credit score?

No. Closing a savings account does not appear on your credit report and does not change your credit score. Only credit accounts like credit cards and loans affect your credit.

How long does it take to close a Chase savings account?

The account closes immediately when you request it. It may take 1 to 3 business days for the closure to show in your online banking. If you requested a check for your remaining balance, that check will arrive in 7 to 10 business days.