Close your Chase savings account by phone, in person, or online

You can close a Chase savings account through three routes: call Chase customer service at 1-800-935-9935, visit a Chase branch in person with your ID, or use the Chase mobile app or website if your account is in good standing. The fastest method is usually a phone call, which takes about 10 minutes. If you have a balance, Chase will send it to you by check or transfer it to another account you specify. If your account is overdrawn or has a negative balance, you must bring it to zero before closing.

Chase does not charge a fee to close a savings account. The process itself is straightforward, but timing matters if you have pending transactions or automatic deposits. Before you close, check whether you have any linked accounts, recurring transfers, or automatic bill payments tied to that savings account—Chase will not process those after closure.

Key Takeaways

  • Call 1-800-935-9935, visit a branch with your ID, or use the Chase app to close your account at no cost.
  • Your account balance will be sent by check or transferred to another bank account you provide.
  • You must bring any negative balance to zero before Chase will close the account.
  • Stop or redirect any automatic deposits, transfers, or bill payments before you close, or they will fail after the account shuts down.
  • Closing takes effect immediately by phone or in person, though it may take one to two business days to process fully.

What happens to your money when you close

If your savings account has a positive balance, Chase will move that money out of the account before closure. You can ask them to transfer it directly to another bank account in your name, or they will mail you a check. A direct transfer usually posts within one to three business days. A check arrives by mail within seven to ten business days, depending on postal service.

If you request a check, make sure Chase has your current mailing address on file. If the address is wrong, the check may be returned to Chase and you will have to contact them to reissue it. Transfers to another bank account are faster and more reliable, so if you have another account open, use that option instead.

Closing by phone versus in person

Calling Chase customer service is the fastest route. Have your account number and ID ready. The representative will confirm your identity, ask why you are closing (optional to answer), verify your balance, and ask where you want the money sent. The call takes about 10 minutes. Your account closes immediately, though it may take one to two business days for the closure to show in your online account.

Closing in person at a Chase branch gives you a receipt and lets you handle the transaction face-to-face. Bring a government-issued ID and your account number. The branch representative will process the closure the same way a phone representative would. If you have a large balance or want to withdraw cash instead of a transfer or check, the branch can give you cash on the spot, though you may need to wait while they count it.

Online closure through the Chase app or website is available for some accounts, but not all. Log in, navigate to account settings, and look for a close account option. If it is not there, your account type does not support online closure and you will need to call or visit a branch.

What to do before you close

Review your account for any recurring transactions tied to it. Check whether you have automatic bill payments, direct deposits from your employer, or transfers to other accounts set up to use this savings account. If you do, you must stop or redirect them before closing. If a payment tries to post after the account is closed, it will fail and may trigger a late fee from the biller.

If you receive direct deposits into this account, contact your employer's payroll department or your benefits administrator to change the deposit account before you close. If you have automatic transfers set up to move money from this savings account to a checking account or another bank, cancel those transfers first. Chase will not process them after the account closes.

If your account has a negative balance—meaning you owe Chase money—you cannot close it until the balance is zero. Deposit funds to cover the negative amount, then wait for the deposit to clear before attempting to close again.

Timing and what happens after closure

Closing takes effect immediately when you call or visit a branch, though the account may remain visible in your Chase online account for one to two business days while the system processes the closure. You will not be able to make deposits or withdrawals after closure, even if the account still appears online. Any pending transactions that were in process before you closed may still post, so check your account for a few days after closure to make sure everything cleared correctly.

Once closed, you cannot reopen the same account. If you change your mind, you will need to open a new savings account. Chase does not charge a fee to open a new account, but you will have a new account number and will need to update any linked services.

If you have a Chase savings account with a penalty or hold

Some Chase savings accounts have early closure penalties if you close within a certain period after opening. The most common is a $25 penalty if you close within 90 days. Chase will deduct this from your balance before sending the remaining funds to you. Check your account agreement or ask the representative when you call whether a penalty applies to your account.

If your account has a hold placed on it—usually because of suspected fraud or a dispute—you cannot close it until the hold is lifted. Contact Chase to find out why the hold is in place and what you need to do to remove it. This typically takes three to five business days.

Frequently Asked Questions

Can I close my Chase savings account if I have a negative balance?

No. You must bring the account to zero or a positive balance before Chase will close it. Deposit funds to cover the negative amount, wait for the deposit to clear, then call or visit a branch to close.

Will closing my savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and does not affect your credit score. Credit reports track credit accounts like credit cards and loans, not deposit accounts.

What if I close my account and then need to access it again?

Once closed, the account cannot be reopened. You will need to open a new savings account, which takes about 10 minutes online or in person. The new account will have a different account number.

How long does it take for my balance to reach my other bank after I close?

If you request a direct transfer to another bank account, it usually posts within one to three business days. If you request a check, it arrives by mail within seven to ten business days.

Do I need to close my account in person, or can I do it over the phone?

You can close by phone, in person, or online (if your account type supports it). Phone is fastest. In person gives you a receipt and the option to withdraw cash. All three methods are free.