You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a full account closure option in their online banking portal. Instead, you must withdraw all remaining funds first, then contact Chase customer service by phone or visit a branch in person to formally close the account. The online app and website let you move money out, but the final closure step requires speaking to a representative.
If your account has a zero balance and no holds, the phone call to close typically takes fewer than five minutes. Chase will confirm your identity, verify the account is empty, and process the closure. You should receive written confirmation by mail within one to two weeks.
Key Takeaways
- Withdraw your entire balance to zero before attempting closure, or Chase will not process the request.
- Use the Chase app or website to transfer funds to another account, or withdraw cash at a branch or ATM.
- Call Chase customer service at the number on the back of your card to request account closure once the balance is zero.
- You will receive written confirmation of closure by mail, which you should keep for your records.
- If the account has a negative balance or pending charges, Chase will not close it until those are resolved.
Withdraw your balance before contacting Chase to close
Log into your Chase account online or through the mobile app and check your current savings account balance. If the balance is not zero, you must move that money out first. Chase will not close an account with any remaining funds.
You have three ways to empty the account. The fastest is to transfer the balance to another bank account you own—either another Chase account or an external account at a different bank. In the Chase app, go to "Transfer Money," select your savings account as the source, and enter the receiving account details. The transfer usually completes within one to three business days, depending on whether the receiving bank is also Chase.
If you want the money immediately, visit a Chase branch or ATM and withdraw the full balance in cash. You can also request a cashier's check at a branch, which takes a few minutes. Once the balance shows zero in your account, you are ready to request closure.
Call Chase customer service to formally close the account
After your balance reaches zero, call the customer service number on the back of your debit card or on your most recent statement. Have your account number and a form of identification ready. Tell the representative you want to close your savings account.
The representative will confirm your identity by asking security questions or verifying information on file. They will check that your balance is zero and that no pending transactions are attached to the account. If everything is clear, they will process the closure immediately.
Ask the representative for a confirmation number and note the date of the call. Chase will send you written confirmation of the closure by mail within one to two weeks. Keep this letter for your records in case you need proof that the account was closed.
What happens if your account has a negative balance or pending charges
If your account balance is negative—meaning you owe Chase money—you must pay the full amount before closure. This can happen if you overdraw the account or if Chase charges a fee after you have already withdrawn all your funds. Check your account balance carefully before calling to close.
Pending transactions are charges that have been authorized but not yet posted to your account. These can take one to three business days to clear. If a pending charge is holding up closure, wait for it to post, then withdraw the new balance. You can also ask the merchant to cancel the pending charge if it was made in error.
Closing a Chase savings account does not affect other Chase accounts
If you have a Chase checking account, credit card, or other products, closing your savings account will not touch them. Each account is separate, and closure of one does not affect the others. Your checking account, if you have one, will continue to work normally.
However, if your savings account was linked to overdraft protection on your checking account, that link will be removed when the savings account closes. This means your checking account will no longer have overdraft coverage from that savings account. If you rely on overdraft protection, set up a new link to a different savings account before closing the old one.
Why Chase might refuse to close your account
Chase will not close an account if there is an active dispute or claim filed against it. If you have reported fraud or unauthorized transactions, the account may be frozen while Chase investigates. Wait for the investigation to conclude before requesting closure.
Some accounts may also be subject to a hold if there is a legal judgment or tax levy against you. In these cases, you will need to resolve the underlying legal matter before Chase can close the account. A Chase representative can tell you if a hold is in place and what needs to happen to remove it.
Frequently Asked Questions
Can I close my Chase savings account through the mobile app?
No. The app lets you transfer money out, but you must call customer service to formally close the account. Chase does not offer online closure through the app or website.
How long does it take to close a Chase savings account?
The phone call takes a few minutes, and the account closes immediately. You will receive written confirmation by mail within one to two weeks. The entire process from withdrawal to closure typically takes three to five business days.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit products like credit cards and loans impact your credit.
What if I closed my Chase account but never received confirmation in the mail?
Call Chase customer service and provide the confirmation number from your closure call. They can verify the account is closed and resend written confirmation if needed. Keep a record of this second call as well.
Can I reopen a Chase savings account I just closed?
Yes. You can open a new Chase savings account at any time through the website, app, or at a branch. There is no waiting period. However, if the account was closed due to fraud or violation of Chase's terms, you may not be able to open a new account with Chase.