How to close a Chase savings account
You can close a Chase savings account by phone, in person at a branch, or online through Chase's website or mobile app. The fastest method is usually a phone call to Chase customer service at 1-800-935-9935, where a representative can process the closure immediately. If you close in person, bring a valid ID. Online closure is available but may require you to transfer or withdraw your balance first, depending on your account type and remaining balance.
Before you close, withdraw or transfer any remaining money in the account—Chase will not hold funds after closure. If you have pending transactions or automatic deposits set to that account, update those arrangements first. There is no fee to close a savings account at Chase, and the process typically takes a few minutes by phone or in branch.
Key Takeaways
- Call Chase at 1-800-935-9935 to close your account over the phone, which is usually the fastest option and takes just a few minutes.
- You must withdraw or transfer all money from the account before or during closure; Chase will not hold funds after the account closes.
- Update any automatic deposits, bill payments, or transfers linked to the account before you close it to avoid failed transactions.
- Closing a savings account is free and does not affect your other Chase accounts or your credit score.
- If you have a negative balance or outstanding fees, Chase may deduct those amounts from another account or refer the debt to collections.
Prepare your account before closing
Check your account for any pending transactions or scheduled transfers. If you have automatic deposits—such as direct deposit from an employer or regular transfers from another account—you will need to update or cancel those before closure. Likewise, if you have set up bill payments or transfers out of this account, those will fail once the account is closed.
Review your account statement for the past month to make sure you have not missed any activity. If you see unauthorized transactions or suspect fraud, report it to Chase before closing; once the account is closed, disputing old transactions becomes harder. Check your balance and decide whether to withdraw the money in cash, transfer it to another Chase account, or move it to a different bank entirely.
If your account has a negative balance or outstanding fees, Chase will attempt to collect that amount. You can pay it before closure, or Chase may deduct it from another account you hold with them. If neither is possible, the debt may be referred to a collection agency.
Close by phone
Call Chase customer service at 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number ready, though the representative can look it up using your Social Security number or the phone number on file. The representative will confirm your identity, review any remaining balance, and process the closure.
If you have money in the account, the representative will ask how you want to handle it. You can request a check mailed to your address on file, a transfer to another Chase account, or a transfer to an external bank account (which may take one to three business days). The account will close immediately after the call, though it may take a few business days for the closure to appear in your online banking.
Chase customer service is available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 6 p.m. Eastern time. Wait times vary, especially during business hours.
Close in person at a Chase branch
Visit any Chase branch with a valid photo ID—a driver's license, passport, or state ID card will work. Tell the teller you want to close your savings account. They will verify your identity, confirm your account details, and ask what you want to do with any remaining balance. You can withdraw cash, transfer to another account, or request a check.
The teller will process the closure on the spot. You will receive a receipt confirming the closure. If you have a large balance, the branch may have a daily cash withdrawal limit, in which case you can request a cashier's check or transfer the funds instead. Bring your account number or the debit card linked to the account to speed up the process.
Close through the Chase app or website
Log into your Chase account online or through the mobile app. Navigate to your savings account details and look for a "Close Account" or "Account Settings" option. Not all account types allow online closure; if you do not see the option, you will need to call or visit a branch instead.
If the option is available, Chase will walk you through the closure process and ask you to confirm your identity. You may need to transfer or withdraw your balance before the system allows you to proceed. After you submit the closure request, Chase will send a confirmation email. The account will close within one to three business days.
What happens after you close your account
Once closed, you cannot use the account to deposit, withdraw, or transfer money. Any automatic transactions linked to the account will fail. If you had a debit card tied to the account, it will stop working for that account (though you may have other Chase accounts it can still access).
Chase will send you a final statement showing the closure date and any remaining balance or fees. Keep this statement for your records. The closure does not affect your credit score or your other Chase accounts. If you later need to dispute a transaction that occurred before closure, you can still contact Chase, though the process may take longer.
If you closed the account because of poor service or a fee dispute, consider whether you want to keep your other Chase accounts open. If you are leaving Chase entirely, make sure you have transferred any automatic payments or deposits to your new bank before closing all your accounts.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. Closing a savings account has no impact on your creditworthiness.
What if I have pending deposits or transfers when I close?
Pending transactions will fail once the account is closed. If you are expecting a direct deposit or transfer, wait for it to post before you close the account. If a transaction fails after closure, contact the sender (your employer, another bank, or whoever initiated the transfer) and ask them to resend it to your new account.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account due to a negative balance or fraud, Chase may place a hold on your ability to open new accounts for a period of time. Contact Chase directly if you are unsure whether you can open a new account.
What if I forgot to transfer money out before closing?
If you closed the account with money still in it, contact Chase immediately. If the account was closed very recently, Chase may be able to reopen it or transfer the funds to another account you hold. The sooner you call, the better your chances. Call 1-800-935-9935 and explain the situation.
Do I need to close my Chase checking account too?
No. Closing your savings account does not close any other accounts. Your checking account, credit card, or other Chase products will remain open unless you close them separately. You can keep or close them independently based on your own needs.