Call Chase or visit a branch to close your savings account

The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935 and tell them you want to close the account. They will verify your identity, confirm the account has a zero balance, and process the closure over the phone. The account typically closes within one to three business days.

If you prefer to close the account in person, visit any Chase branch with a valid ID and your account number. A banker will verify your information, make sure there is no remaining balance, and submit the closure request. In-person closures also take one to three business days to finalize.

You can also mail a written request to Chase, though this takes longer — usually five to seven business days. Include your account number, full name, and signature on the letter, and send it to the address on your account statement or the back of your debit card.

Key Takeaways

  • Your Chase savings account must have a zero balance before it can be closed; withdraw or transfer any remaining money first.
  • Calling 1-800-935-9935 is the fastest method and takes one to three business days from the time you call.
  • If you have pending deposits or automatic transfers set to that account, cancel or redirect them before you close it.
  • Chase will send you written confirmation of the closure, which you should keep for your records.

Make sure your account balance is zero before you call

Chase will not close an account that still holds money. Before you contact them, withdraw all remaining funds or transfer the balance to another account — either another Chase account or an account at a different bank.

If you have a very small balance (usually under $25) that you do not want to withdraw, ask the Chase representative whether they can waive it or transfer it to another account you hold. Some representatives will do this; others will not. It depends on the reason for closure and the amount involved.

Stop automatic deposits and transfers before closing

If you have direct deposit, recurring transfers, or automatic bill payments linked to this savings account, change them before you close the account. Once the account is closed, any transaction still routed to it will fail, and you may face late fees or missed payments.

Log into your Chase online account or mobile app and review the "Transfers" and "Bill Pay" sections. Update any automatic transactions to point to a different account. If you receive direct deposit from an employer, contact your payroll department and provide them with your new account number.

Wait at least one full pay cycle after you change these settings before you close the account, to make sure the new routing works correctly.

What happens to your debit card when you close the account

If your Chase savings account came with a debit card, that card will stop working once the account closes. You do not need to do anything — Chase will deactivate it automatically. If you want to destroy the card yourself before closure, you can cut it up or shred it.

If you have a separate Chase checking account or another savings account, the debit card linked to those accounts will continue to work normally. Only the card tied to the account you are closing will be affected.

Keep your closure confirmation for your records

After your account closes, Chase will mail you a written confirmation within five to ten business days. This letter will show the closure date and confirm that the account balance was zero at the time of closure. Keep this letter in case you need proof that the account was closed properly.

You can also view the closure status in your Chase online account for a limited time after closure. Once the account is fully removed from your profile, you will no longer see it listed.

What to do if you change your mind

If you close your account and then realize you need it again, you can reopen a Chase savings account at any time. You will need to provide your ID and Social Security number, and you may need to make a new deposit to meet the account opening requirements. There is no penalty for reopening an account you previously closed.

However, if you closed the account because of a dispute or problem with Chase, contact customer service before reopening to make sure the issue is resolved.

Frequently Asked Questions

Can I close my account if I still owe Chase money?

No. If you have an outstanding balance, overdraft fees, or any debt owed to Chase, the account cannot be closed until that is paid. Contact Chase to find out the exact amount owed, pay it, and then request closure.

Will closing my savings account hurt my credit score?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report.

What if I forgot my PIN or do not have my account number?

Call Chase customer service and they will look up your account using your name, address, and Social Security number. You do not need your PIN or account number to close an account, though having them makes the process faster.

How long does it take for the account to completely disappear from my profile?

The account usually stops appearing in your Chase online account within one to two weeks after closure. Older statements may remain accessible for seven to ten years, depending on Chase's record retention policy.

Can someone else close my account for me?

No. Only the account owner can request closure. If you have power of attorney or are an authorized user, contact Chase to discuss your options, but the primary account holder must typically approve the closure.