You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a full account closure option in their online banking system. Instead, you must withdraw your remaining balance to zero, then call Chase customer service at 1-800-935-9935 to complete the closure. The phone call is required — there is no way to finish the process entirely online, even though you can prepare your account online.
If your account has a negative balance (you owe Chase money), you cannot close it until that debt is settled. If you have pending direct deposits or automatic payments linked to the account, those must clear or be cancelled first. The entire process typically takes one business day once you call, though it may take up to five business days for the account to fully disappear from your online banking.
Key Takeaways
- Withdraw all money from your Chase savings account to bring the balance to exactly zero before attempting closure.
- Cancel or redirect any automatic payments, direct deposits, or standing transfers linked to the account.
- Call Chase customer service at 1-800-935-9935 to request account closure — this step cannot be done online.
- The account will close within one business day after your phone call, though it may take up to five business days to disappear from your online view.
- If you have a negative balance, you must pay it off before Chase will close the account.
Withdraw your balance to zero through the Chase app or website
Log into your Chase account on the mobile app or at chase.com. Navigate to your savings account and check the current balance. If the balance is above zero, you need to move that money out before closure.
You have three options to withdraw the balance: transfer it to another Chase account you own, transfer it to an external bank account, or withdraw it as cash at a Chase branch or ATM. The fastest method is usually a transfer to an external account, which typically completes within one to two business days. If you transfer to another Chase account you own, the money moves immediately.
Do not leave even a few cents in the account. Chase will not close an account with any balance remaining, even if it is less than a dollar.
Cancel or redirect automatic payments and direct deposits
Before calling to close the account, check whether any automatic payments, direct deposits, or recurring transfers are connected to this savings account. Log into your Chase account and review the account settings or the transfers section to see what is active.
If you have direct deposits going to this account (such as a paycheck), you must update your employer or the paying organization with a new account number before closure. This typically takes one to two pay cycles. If you have automatic bill payments set up from this account, move them to another account or cancel them entirely. Pending transactions can delay or prevent closure.
If you are unsure whether anything is linked to the account, call Chase at 1-800-935-9935 before you close it. They can tell you what is active and help you redirect it.
Call Chase to complete the closure
Once your balance is zero and no transactions are pending, call Chase customer service at 1-800-935-9935. You can reach them Monday through Friday, 7 a.m. to 11 p.m. Central Time, and Saturday and Sunday, 8 a.m. to 11 p.m. Central Time. Have your account number ready.
Tell the representative you want to close your savings account. They will confirm that your balance is zero, verify that no pending transactions exist, and process the closure. The representative may ask why you are closing the account, but you are not required to provide a reason. The call typically takes five to ten minutes.
Ask the representative for a confirmation number or reference number for the closure. Write this down in case you need to follow up later.
What happens after you request closure
Chase will close the account within one business day of your phone call. However, it may take up to five business days for the account to completely disappear from your online banking dashboard and mobile app. During this time, the account will show as closed but may still be visible in your account list.
If you receive a confirmation email or letter from Chase, keep it for your records. If the account does not disappear after five business days, or if you see unexpected activity, call Chase again to confirm the closure was processed.
After closure, you will no longer be able to access the account online, and Chase will not send statements for it. If you need records of transactions from the account, download or print your statements before you close it.
What to do if you cannot close the account online
If your account has a negative balance, Chase will not close it until you pay the amount owed. Log into your account to see the exact balance. If it is negative, transfer money into the account from another source to bring it to zero, then proceed with the closure steps above.
If you have pending transactions that will not clear, you may need to wait for them to post before closure is possible. Ask Chase how long they expect the pending items to take. In some cases, you can cancel pending transactions directly through the app or website, which may speed up the process.
If you are having trouble closing the account after following these steps, visit a Chase branch in person. A banker can review your account and help resolve any issues preventing closure. Bring your ID and account number.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. Closing a savings account is a routine banking action with no credit impact.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time after closure. However, if you closed the account due to a problem or dispute with Chase, opening a new account will not change the underlying issue. Contact Chase before reopening if you want to discuss what led to the closure.
What if I closed my account but money is still being deposited to it?
Once an account is closed, deposits cannot be made to it. If someone attempts to deposit money to a closed account, the deposit will be rejected and returned to the sender. Contact the person or organization sending the deposit and provide them with your new account number so they can redirect future payments.
Do I need to close my account in person, or can I do it entirely by phone?
You can do it entirely by phone. After withdrawing your balance to zero and cancelling pending transactions, call Chase at 1-800-935-9935 to request closure. You do not need to visit a branch unless you are having trouble with the process or prefer to close it in person.
How long does it take for a closed Chase account to stop showing up online?
Most closed accounts disappear from your online banking within one to five business days. If your account is still visible after five business days, log out and log back in, or clear your browser cache. If it persists, call Chase to confirm the closure was completed.