You can close a Chase savings account by phone, in person, or online, depending on your account type and what you need to do with the money

Chase lets you close a savings account through three main routes: calling their customer service line, visiting a branch in person, or using their online banking portal if your account type supports it. The fastest method is usually a phone call, which takes about 10 minutes. Before you close, decide what to do with any remaining balance — Chase can transfer it to another account you own, send a check, or move it to a different Chase account.

You do not need a reason to close the account, and there is no penalty for doing so. Chase will not ask why you are leaving. What matters is that your account is in good standing — meaning no outstanding fees, no pending transactions, and a zero or positive balance. If your account is overdrawn or has unresolved disputes, Chase may require you to settle those first.

Key Takeaways

  • Call Chase at 1-800-935-9935 to close your account over the phone, which typically takes 10 to 15 minutes and requires your account number and Social Security number for verification.
  • Visit any Chase branch in person with your ID and account information to close the account immediately and receive a check or transfer the balance on the spot.
  • Some Chase savings accounts can be closed through the Chase mobile app or website, though this option is not available for all account types.
  • Decide before you call or visit whether you want your remaining balance transferred to another account, mailed as a check, or moved to a different Chase product.
  • Make sure your account has a zero balance or positive balance and no pending transactions before closing, as Chase will not close accounts with outstanding fees or disputes.

Closing your account by phone

Call Chase customer service at 1-800-935-9935. Have your account number, Social Security number, and a government-issued ID ready. The representative will verify your identity, confirm you want to close the account, and ask what you want to do with any remaining balance.

If you have money in the account, tell the representative whether you want it transferred to another Chase account you own, mailed as a check to your address on file, or moved to a different product like a checking account. Chase will not send funds to an external bank account over the phone — you must choose a Chase destination or request a check. The transfer or check typically processes within 5 to 10 business days after the account closes.

The representative will confirm the closure and give you a reference number. Write it down. The account will close at the end of that business day or the next business day, depending on when you call. You will receive a final statement in the mail showing the closure date and any interest paid through that date.

Closing your account in person at a Chase branch

Walk into any Chase branch with your ID and account number. Tell a teller you want to close your savings account. They will pull up your account, verify your identity, and ask what you want to do with the balance. This is the fastest method if you want immediate action — the teller can print a check on the spot or transfer funds to another account right away.

Bring a government-issued ID (driver's license, passport, or state ID). If you have a joint account, both account holders should be present, though some branches may allow one person to close it with a signed authorization from the other. Ask the teller before you visit if you are unsure about your account type.

The teller will give you a receipt showing the closure date and confirmation number. If you requested a check, you can take it with you immediately. If you requested a transfer to another Chase account, it will post within one business day.

Closing your account online or through the Chase app

Not all Chase savings accounts can be closed through digital channels. Money Market accounts and some specialty savings products do not have a self-service closure option. If you have a standard Chase savings account, log into Chase.com or open the Chase mobile app, go to your account details, and look for a "Close Account" or "Account Services" option.

If the option appears, select it and follow the prompts. You will be asked to confirm your identity and choose what to do with your balance. Chase will then close the account, usually within one business day. You will receive an email confirmation and a final statement in the mail.

If you do not see a closure option in your app or online account, your account type does not support digital closure. Call or visit a branch instead.

What happens to your balance and any pending transactions

Before closing, make sure your account balance is zero or positive. If you have money in the account, you must move it somewhere. Chase will not close an account with a positive balance unless you tell them where to send it. If your account is overdrawn (negative balance), you must pay the overdraft before closing.

Check for any pending transactions — debit card charges, automatic bill payments, or transfers that have not yet cleared. These can take several days to post. If you close the account while transactions are pending, Chase may reject them, which can trigger overdraft fees or late payments on bills. Wait until all pending activity has cleared, or contact the companies making those payments to stop them first.

If you have set up automatic transfers or bill payments from this account, cancel them before closing. Log into the websites or apps for those services and remove this Chase account as the source. Otherwise, the payments will fail after the account closes.

Timing and what to expect after closure

The account will close on the same day you request it (in-person or online) or by the end of the next business day (by phone). You will receive a final statement in the mail within 7 to 10 business days showing the closure date, final balance, and any interest earned through the closing date.

If you requested a check, it will arrive within 5 to 10 business days. If you requested a transfer to another Chase account, it will post within one business day. Keep your final statement and any confirmation numbers for your records, especially if you had automatic payments or transfers linked to this account.

Once the account is closed, you cannot reopen it under the same account number. If you want a Chase savings account again in the future, you will need to open a new one.

If your account has problems or holds

Chase may place a hold on your account if there are unresolved disputes, pending investigations, or outstanding fees. If this happens, you cannot close the account until the hold is lifted. Call customer service at 1-800-935-9935 to find out why the hold is in place and what you need to do to resolve it.

If your account is overdrawn, you must pay the negative balance before closing. Chase will not transfer a negative balance to another account or issue a check for a negative amount. Pay the overdraft through your Chase checking account, a debit card, or by phone transfer, then request closure.

If you have a joint account and one account holder disputes the closure, Chase may require both parties to be present or to provide written authorization. Contact your branch directly if you have questions about a joint account.

Frequently Asked Questions

Do I need to have a zero balance to close my account?

Yes. Your account must have a zero or positive balance. If you have money in the account, you must tell Chase where to send it — to another Chase account, as a check, or to another Chase product. If your account is overdrawn, you must pay the negative balance first.

Can I close my account if I have pending transactions?

You can request closure, but pending transactions may fail after the account closes, which can result in overdraft fees or late payments. Wait until all pending activity clears, or cancel automatic payments and transfers before closing.

How long does it take to close a Chase savings account?

In-person closure is immediate. Phone and online closures typically complete by the end of the next business day. If you requested a check or transfer, that can take 5 to 10 business days to arrive or post.

What if I want to reopen the same account later?

You cannot reopen a closed account under the same account number. If you want a Chase savings account again, you will need to open a new one with a new account number.

Can I close a joint account if the other person does not want to?

This depends on your account agreement and Chase's policy. Some joint accounts require both parties to agree to closure. Contact your branch to find out what applies to your account, or ask about your options if there is a disagreement.