You can close a Chase savings account by phone, in person, or online, depending on your account type and whether you have a balance
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you're closing the account, and process the closure on the call. If you have a balance, they'll ask how you want the money sent—by check, transfer to another bank account, or transfer to another Chase account.
If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker can close it immediately and handle the balance the same way. Online closure is available for some account types through the Chase mobile app or website, though not all savings accounts can be closed digitally—you may see a message directing you to call or visit a branch instead.
Before you close, check your account for pending transactions, automatic deposits, or bill payments linked to it. Chase will not close an account with unresolved holds or disputed transactions. If you have a zero balance, closure is usually instant. If you have money in the account, expect the funds to arrive within 3 to 5 business days if transferred to another bank, or 1 to 2 business days if moved to another Chase account.
Key Takeaways
- Call 1-800-935-9935 with your account number to close over the phone, or visit a branch in person with photo ID.
- Remove any automatic deposits, bill payments, or transfers linked to the account before closing.
- If you have a balance, you can receive it by check, transfer to another bank, or move it to a different Chase account.
- Funds transferred to another bank typically arrive within 3 to 5 business days; transfers within Chase take 1 to 2 business days.
- Some savings accounts cannot be closed online and require a phone call or branch visit.
What happens to your money when you close
Chase will not send your balance automatically. You must tell the representative or banker how you want the money handled. If you don't specify, they may hold the funds or send a check to your mailing address on file, which can take longer.
If you're transferring to another bank, have that bank's routing number and your account number ready. Chase will initiate an ACH transfer, which is free. The receiving bank will post the funds within 3 to 5 business days. If you're moving money to another Chase account you own, the transfer is usually instant or posts within 1 to 2 business days.
If you request a check, Chase will mail it to your address on file. Checks typically arrive within 7 to 10 business days. If your address has changed, update it before closing or ask the representative to mail the check to a new address.
Removing linked services before you close
Chase savings accounts often have automatic deposits, bill payments, or transfers tied to them. If you close the account without removing these links, payments may fail or bounce, which can trigger overdraft fees or late-payment penalties on other accounts.
Log into your Chase account online or through the mobile app and review the "Transfers" and "Bill Pay" sections. Cancel any recurring transfers or payments that use this savings account as the source. If you receive direct deposits into this account—such as paycheck deposits or government benefits—contact your employer or the benefit administrator to redirect future deposits to a different account.
If you've set up this account as a backup for overdraft protection on a checking account, remove it from that setting before closing. You can do this in the account settings or by calling Chase. Once these links are removed, the account is safe to close.
Closing an account with a negative balance or holds
If your account is overdrawn (negative balance), Chase will not close it until the balance is paid. You'll need to deposit money to bring the account to zero or positive before closure can proceed. The representative will tell you the exact amount owed.
If there's a hold on the account—usually due to a disputed transaction, pending check, or fraud investigation—Chase must resolve the hold before closing. This can take several business days to several weeks depending on the reason. Ask the representative when the hold will be lifted and when you can close the account.
If the account has been inactive for a long time, Chase may have charged dormancy or inactivity fees that created a negative balance. The representative can explain what fees were charged and how much you owe to close.
What to do if you can't close online
Chase's online closure tool is not available for all savings account types. If you try to close through the app or website and see a message saying you must call or visit a branch, this is normal. Some accounts—particularly older ones, accounts with certain features, or accounts linked to investment or credit products—require phone or in-person closure.
Call 1-800-935-9935 and select the option for account services. Have your account number and photo ID information ready. The wait time is usually 5 to 15 minutes during business hours. If you prefer not to call, any Chase branch can close the account in person, and there is no wait if you go early in the day.
Closing a joint account
If the savings account is joint—meaning two or more people own it—both account holders must consent to close it. Chase will not close a joint account on the request of one owner alone. If you're the only one requesting closure, the representative will ask for the other owner's permission or may require both of you to be present or on the call.
If the other owner refuses to close the account, you have limited options. You can remove yourself as an owner if the account allows it, but this requires the other owner's consent as well. If you cannot reach the other owner or they refuse, you may need to consult a lawyer, particularly if the account involves disputed funds or a separation.
When a joint account closes, the balance is typically split equally unless you specify otherwise. Confirm with the representative how the funds will be divided and where each portion will be sent.
After your account is closed
Once Chase confirms the account is closed, you will no longer be able to use the debit card, make transfers, or deposit checks to that account. The account number becomes inactive and cannot be reused. If you receive a statement or notice after closure, it's usually just a final confirmation.
Keep your closure confirmation number or email for your records. If a payment or deposit attempts to post to the closed account, having this confirmation helps you dispute it with Chase or the sending party.
If you closed the account due to fraud or unauthorized activity, monitor your credit report and other Chase accounts for suspicious activity. You can check your credit for free at annualcreditreport.com, which is the official site for the three major credit bureaus.
Frequently Asked Questions
Can I reopen a Chase savings account I just closed?
Yes, but only within a certain window. If you closed it recently, you may be able to reopen it by calling Chase or visiting a branch. However, if more than 30 days have passed, Chase may treat it as a new account and require a new application. Ask the representative about reopening before you close if you're unsure.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts—credit cards, loans, lines of credit—impact your score. Closing a savings account is purely a banking transaction.
What if I close my account but still owe Chase money?
If you have an outstanding debt to Chase—such as an unpaid loan, credit card balance, or overdraft fee—closing your savings account does not erase it. Chase can still pursue collection and may freeze other accounts you have with them. Pay any outstanding balance before closing, or ask about a payment plan.
How long does it take to close a Chase savings account?
If you call or visit a branch, the account closes immediately. If you use online closure, it may take 1 to 3 business days to process. Transferring your balance to another bank takes an additional 3 to 5 business days. A mailed check takes 7 to 10 business days to arrive.
Can I close my account if I have a pending deposit or check?
Chase will not close the account until pending transactions clear. If you have a check that hasn't cleared or a transfer in progress, wait for it to post before closing. This usually takes 1 to 3 business days. Ask the representative to check for pending items before you proceed.