You can close a Chase savings account through the Chase mobile app in about five minutes, but you must move your money first
Open the Chase app, go to your savings account, and look for a menu or settings option—usually three dots or lines in the top right corner. Tap it and scroll until you find "Close Account" or "Account Services." Chase will ask you to confirm the closure and may show you a final balance. The account closes immediately, but the app may take a few hours to stop showing it. You cannot close an account that still holds money, so you must transfer or withdraw your full balance before you start the closure process.
If you have pending transactions, automatic deposits, or scheduled transfers tied to this account, they will fail once the account closes. Chase does not send a warning about these, so check your recurring payments first. If you have a linked checking account, transfers between them will stop working.
Key Takeaways
- Transfer or withdraw all money from the savings account before you attempt to close it through the app.
- Check for automatic deposits, bill payments, or transfers linked to this account and update them to a different account or payment method.
- The closure takes effect immediately in the app, though the account may appear for a few hours before disappearing completely.
- If you cannot find the close option in the app, call Chase customer service at the number on the back of your debit card instead.
Move your money before you close
Chase will not let you close an account with a balance in it. Open the app, tap the savings account, and look at the current balance. You have two choices: transfer the money to another Chase account you own, or withdraw it as cash.
To transfer within Chase, tap "Transfer" or "Move Money" from the account menu. Select the destination account (usually a checking account), enter the amount, and confirm. The transfer completes within minutes. If you want to withdraw cash instead, go to an ATM with your debit card or visit a Chase branch and ask the teller to withdraw the full balance and close the account in person—this is often faster than using the app.
Check for automatic payments and deposits first
Before you close the account, look at your recent transactions in the app to see if anything is set to repeat. Common examples are direct deposits from your employer, automatic bill payments, or transfers you set up to move money regularly. Once the account closes, these will fail and may trigger overdraft fees or late payment penalties on the bills you intended to pay.
If you find recurring activity, update it now. For direct deposits, contact your employer's payroll department and give them your new account number. For automatic bill payments, log into each biller's website and change the account number there—do not rely on Chase to notify them. For transfers you set up yourself, cancel them in the Chase app before closing the account.
Find the close account option in the app
Open the Chase app and tap the savings account you want to close. Look for a menu icon—usually three horizontal lines (called a hamburger menu) or three dots (called a more menu)—in the top right or bottom right corner of the screen. Tap it.
Scroll down through the options. You are looking for "Close Account," "Account Services," "Manage Account," or "Account Settings." The exact wording varies depending on your phone type and app version. Tap whichever option appears. Chase will show you the account number and current balance one more time and ask you to confirm that you want to close it. Tap "Confirm" or "Close Account" to finish.
What happens after you close
The account closes immediately. You will no longer be able to deposit money into it or access it through the app. The app may continue to show the closed account for a few hours or even a day, but it will eventually disappear from your account list. You will not receive a confirmation email or letter from Chase unless you specifically request one.
If you need proof that the account is closed for tax or legal reasons, call Chase at the number on the back of your debit card and ask them to send you a written confirmation. Keep this for your records. If the account reappears in the app after 24 hours, or if you see unexpected charges, contact Chase immediately.
If the close option does not appear
Some accounts cannot be closed through the app. This happens if the account still has a balance (even a few cents), if there are pending transactions, or if the account is linked to a credit product like a Chase credit card rewards program. It can also happen if your app is outdated.
First, update the Chase app to the latest version from your phone's app store and try again. If the option still does not appear, call Chase customer service at the number on the back of your debit card. A representative can close the account over the phone and explain why the app option was not available. This usually takes less than five minutes.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit because savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans show up on your credit report.
What if I close the account and then need to access it again?
Once closed, the account cannot be reopened. If you change your mind, you will need to open a new savings account. You can do this through the app or at a Chase branch, and it takes a few minutes.
Can I close the account if I have a pending direct deposit?
You can close it, but the deposit will fail and bounce back to your employer. Update your direct deposit information with your employer before you close the account, or wait until after the deposit clears.
Do I need to close the account in person instead of using the app?
No, the app works fine for most people. Closing in person at a branch is an option if the app does not show the close option, or if you want a written receipt immediately, but it is not required.
What if there is a small balance I cannot transfer?
Call Chase and ask them to close the account and send you a check for the remaining balance, or ask them to transfer it to another account for you. They can do this even if the app will not let you proceed.