How to change your name at Chase

You can change your name at Chase by visiting a branch in person with a government-issued ID showing your new name, or by calling Chase customer service at 1-800-935-9935. In-person is faster — the branch can update your account on the spot. By phone, you'll need to answer security questions and the change typically takes 3 to 5 business days to process across all your accounts and cards.

Chase will update your name on your checking and savings accounts, debit cards, credit cards, and any linked services like Chase Mobile or online banking. If you have a mortgage, auto loan, or investment account with Chase, those may require separate updates or additional documentation.

Key Takeaways

  • Bring a government-issued ID with your new legal name to any Chase branch and they can change it immediately at the counter.
  • If you call 1-800-935-9935, have your Social Security number and answers to security questions ready, and expect the change to take 3 to 5 business days.
  • Your debit card will be reissued with your new name; your old card will stop working once the new one arrives.
  • Loans and mortgages may require separate paperwork or a visit to a loan officer, not just a name change on your deposit account.
  • Update your name with the Social Security Administration and IRS before or at the same time as Chase, so records stay aligned.

What documents you need to bring to a branch

Bring one government-issued photo ID that shows your new legal name. This can be a driver's license, state ID card, passport, or court order approving the name change. Chase will not accept a Social Security card or birth certificate alone — they need a photo ID.

If you're changing your name due to marriage, divorce, or court order, bring the original or certified copy of the relevant document (marriage certificate, divorce decree, or court order). Chase may ask to see it, though a current photo ID is usually sufficient. If you're changing your name for other reasons, a court order is typically required.

Bring your Chase debit card or account number so the branch can pull up your account quickly. If you have multiple accounts or cards, mention all of them so the branch updates each one.

Changing your name by phone

Call Chase customer service at 1-800-935-9935 and tell them you want to change your name on your account. Have your Social Security number, date of birth, and current account number ready. The representative will ask you security questions to verify your identity — these are usually questions about your account history or recent transactions.

Once verified, the representative will ask for your new legal name and update it in the system. The change takes 3 to 5 business days to show up across all your accounts, debit cards, and online banking. You'll receive a new debit card in the mail with your updated name; your old card will stop working once the new one is activated.

If you have credit cards, auto loans, or mortgages with Chase, ask the representative whether those accounts need separate updates. Some products require additional steps or documentation.

What happens to your debit card and credit cards

Chase will automatically reissue your debit card with your new name printed on it. The new card arrives in 7 to 10 business days. Your old debit card stops working once the new one is activated, so don't throw it away until you've confirmed the new card works.

Credit cards are handled differently depending on the card type. Some Chase credit cards will be reissued automatically; others may not. Ask the branch or phone representative whether your specific credit card will be reissued or if your name will simply be updated on your existing card. If it's reissued, you'll get a new card number and expiration date, so update any autopay or subscription services that charge to that card.

Your account number stays the same, so direct deposits, automatic bill payments, and transfers linked to your account will continue without interruption.

Updating loans and mortgages

If you have a Chase mortgage, auto loan, or personal loan, changing your name on your deposit account does not automatically update those loan documents. You'll need to contact the loan department separately or visit a loan officer at your branch.

For mortgages, you may need to provide a certified copy of your marriage certificate, divorce decree, or court order. Chase may require you to sign new loan documents reflecting your new name. This process can take 2 to 4 weeks depending on the loan type and whether the name change affects the loan's legal standing.

Call the loan servicing number on your loan statement or ask your branch for the loan department's direct line. Have your loan number ready.

Updating your name with other agencies

Before or at the same time as you change your name at Chase, update your name with the Social Security Administration and the IRS. If your name in the Social Security system doesn't match your name at Chase, you may run into problems with tax reporting, direct deposits, or loan applications.

To change your name with Social Security, visit your local Social Security office or go to ssa.gov. You'll need to bring a government-issued ID, proof of citizenship, and the document that caused the name change (marriage certificate, divorce decree, or court order). The change is usually processed the same day.

The IRS will update your name automatically once Social Security does, so you don't need to contact them separately. However, if you file taxes before your name is updated, use the name that matches your Social Security record, not your new name.

What to do if your name change doesn't go through

If you changed your name at a branch and it hasn't appeared in your online banking or on your new debit card after 10 business days, call 1-800-935-9935 and ask for a status update. Provide your account number and the date you made the change. The representative can check whether the change is still processing or if there was an error.

If you changed your name by phone and the representative said it would take 3 to 5 days but it's been longer, call back and ask them to escalate the request. Sometimes the change gets stuck in the system if there's a mismatch between your Social Security record and what you told Chase.

If Chase says they can't change your name without additional documentation, ask what specific document they need. If you've already provided a court order or marriage certificate, ask to speak to a supervisor — the first representative may have missed it in your file.

Frequently Asked Questions

Can I change my name online through Chase Mobile or Chase.com?

No, you cannot change your legal name online. You must visit a branch in person or call 1-800-935-9935. Online banking lets you change your display name or nickname for your account, but not your legal name on file.

Do I need a court order to change my name at Chase?

If you're changing your name due to marriage or divorce, bring your marriage certificate or divorce decree. For other reasons, Chase typically requires a court order. Ask your branch what documents they accept for your specific situation.

Will my account number change when I change my name?

No, your account number stays the same. Only your name and debit card number change. Direct deposits and automatic payments linked to your account will continue without interruption.

How long does it take to get a new debit card after a name change?

A new debit card arrives in 7 to 10 business days. Your old card stops working once the new one is activated. If you need a card sooner, ask the branch whether they can issue a temporary card or expedite the new one.

What if I have a joint account — do both names need to change?

Only the account holder whose name is changing needs to update their name. The other account holder's name stays the same. Both of you can continue using the account normally.