Change your Chase password online in three steps
Log into your Chase account at chase.com, click your profile icon in the top right corner, and select Profile & Settings. From there, click Security, then Change Password. Enter your current password, then type your new password twice to confirm it. Chase will send you a confirmation email when the change is complete.
The whole process takes about two minutes. Your new password takes effect immediately — you'll use it the next time you log in. If you're locked out of your account or can't remember your current password, you'll need to use the Forgot Password link on the login page instead, which sends a reset link to your registered email address.
Key Takeaways
- You can change your password anytime through Profile & Settings > Security > Change Password on the Chase website.
- Chase requires passwords to be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and special characters.
- If you can't log in, use the Forgot Password link to reset your password via email instead of trying to change it from within your account.
- Your new password is active immediately, and Chase sends a confirmation email so you know the change went through.
- If you use Chase mobile app, you can also change your password through the app's settings menu.
Password requirements Chase enforces
Chase requires your new password to meet specific rules. It must be at least 8 characters long and contain all four of these: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (like !, @, #, $, %, &). Your new password cannot be the same as any of your last five passwords, and it cannot contain your username or your full name.
These rules exist to make your account harder to break into. A password with mixed character types takes much longer for someone to guess or crack than a simple word or number sequence. If you create a password that doesn't meet these rules, Chase will reject it and ask you to try again with a stronger one.
Changing your password on the Chase mobile app
Open the Chase mobile app and tap the menu icon (three horizontal lines) at the bottom right of the screen. Scroll down and tap Settings, then Security. Tap Change Password and follow the same steps as the website: enter your current password, then type your new password twice. The app will confirm when the change is complete.
Whether you change your password on the website or the app, the change applies to both. You don't need to change it twice. After you update your password, log out of the app and log back in with your new password to make sure it works.
What to do if you forgot your current password
Go to chase.com and click Forgot Password on the login page. Enter your username or the email address associated with your account. Chase will send a password reset link to that email address — check your inbox and spam folder. Click the link in the email, and you'll be taken to a page where you can create a new password.
The reset link expires after a set time, usually a few hours. If the link doesn't work, go back to the Forgot Password page and request a new one. Once you've reset your password, you can log in with the new one immediately. This method bypasses the need to know your old password, which is why Chase verifies your email address first.
Protecting your account after changing your password
After you change your password, make sure no one else knows it. Don't write it down or share it with anyone, including Chase employees — Chase will never ask for your password by email, phone, or text. If you suspect someone else has your password, change it again right away and review your recent account activity for unauthorized transactions.
Consider using a password manager like Bitwarden, 1Password, or LastPass to store your Chase password securely. These tools generate strong passwords and remember them for you, so you don't have to. If you use the same password across multiple websites, change those passwords too — if one site gets hacked, someone could use that password to access your Chase account and other accounts.
When to change your Chase password
Change your password immediately if you think someone has accessed your account, if you've used the same password on another website that was hacked, or if you shared your password with anyone. You should also change it if you used a public or shared computer to log in, or if you logged in on a network you don't trust.
Beyond those situations, changing your password every few months is a reasonable practice, though not required. Chase doesn't force you to change your password on a schedule — you can keep the same password indefinitely if you want. The main risk is that the longer you keep a password, the more time someone has to steal it or guess it.
Troubleshooting password change problems
If you see an error message when trying to change your password, the most common cause is that your new password doesn't meet Chase's requirements. Make sure it's at least 8 characters, includes uppercase and lowercase letters, numbers, and a special character, and doesn't contain your username or name. Try again with a different password that meets all the rules.
If you're still having trouble, try changing your password on a different device or browser — sometimes cached login information or browser extensions can interfere. Clear your browser's cache and cookies, then try again. If the problem persists, contact Chase customer service by calling the number on the back of your debit or credit card, or use the secure message feature in your Chase account to reach support.
Frequently Asked Questions
How often should I change my Chase password?
Chase doesn't require you to change your password on any schedule. Change it whenever you think someone might have access to it, or every few months as a precaution. If you use the same password on multiple websites, change it more often since a breach on another site could expose your Chase password.
Can I use the same password I used before?
No. Chase prevents you from reusing any of your last five passwords. This rule stops someone who briefly had access to your account from simply changing the password back to an old one they might know. If you want to use a similar password, you'll need to change it enough that it's different from all your recent passwords.
What if I change my password and then can't log in?
Make sure you're typing your new password correctly — passwords are case-sensitive, so uppercase and lowercase letters matter. If you're still locked out, use the Forgot Password link to reset it. If you keep getting an error, contact Chase support by phone or through your account's secure message feature.
Do I need to change my password if I change my email address?
No. Your password and email address are separate. Changing your email address doesn't affect your password. However, make sure you update your email address in your Chase account settings so that password reset links and security alerts reach the right inbox.
Is it safe to change my Chase password on public WiFi?
Chase's website uses encryption, so your password is protected even on public WiFi. However, public networks are less secure overall, so it's better to change your password on a network you trust — your home WiFi or mobile data — if you can. If you must use public WiFi, make sure you're on the real chase.com website and not a fake one.