Change your Chase address online, by phone, or in person
You can update your mailing address with Chase through your online account, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call, have your account number and a form of ID ready. In-person changes at a branch happen immediately, but only during business hours.
Your address change applies to all Chase accounts linked to your login — checking, savings, credit cards, and loans. If you have multiple logins or accounts at different Chase entities (like Chase Bank and Chase Credit Card Services), you may need to update each one separately. The change affects where Chase sends statements, tax documents, and account notices.
Key Takeaways
- Online address changes through your Chase account take about five minutes and show up within one business day.
- Phone updates require your account number and ID, and you can reach Chase customer service 24/7 at the number on your card or statement.
- In-person updates at a Chase branch happen immediately but only during branch hours.
- Your new address applies to all accounts under that login unless you manage separate logins for different accounts.
- If you have a pending address change, Chase may delay sending new cards or statements until the change is confirmed.
Update your address online through Chase.com
Log into your Chase account at chase.com or through the Chase mobile app. On the home page, look for "Profile" or "Settings" — the exact location varies slightly between the website and app, but it is always in the upper right corner or in a menu labeled with your name or initials.
Select "Profile" or "Account Settings," then find the option for "Address" or "Contact Information." Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before saving. Once you click "Save" or "Confirm," the change is submitted. You will see a confirmation message on screen and usually receive an email confirming the update. The address change typically takes effect within one business day, though Chase may take up to three business days in some cases.
If you have a Chase credit card and a Chase bank account under the same login, both will update together. If you manage separate logins for different products, you will need to log into each account and repeat the process.
Change your address by phone
Call the customer service number on the back of your Chase card or on your most recent statement. Have your account number, the last four digits of your Social Security number, and a form of ID nearby — the representative will verify your identity before making any changes.
Tell the representative you want to update your mailing address. They will ask for your new address and may ask why you are moving (this is optional information). Once they confirm the new address with you, the change is submitted. Phone updates usually take effect within one to three business days. Ask the representative for a confirmation number so you have a record of the request.
Chase customer service is available 24/7 for account holders. If you call outside business hours, you will reach an automated system that can route you to a representative or allow you to handle some tasks through the phone menu.
Update your address in person at a Chase branch
Visit any Chase branch with a government-issued photo ID and your account number or debit card. Tell the teller or banker that you want to update your mailing address. They will pull up your account, confirm your identity, and ask for your new address. Once you confirm it, the change takes effect immediately — no waiting period.
In-person updates are useful if you want the change to happen the same day or if you prefer to handle it face-to-face. Branch hours vary by location, so check the hours for your nearest branch on chase.com before you go. Some branches have extended hours on weekdays and limited Saturday hours, but most are closed on Sundays.
What happens to your cards and statements after you change your address
Chase will send future statements and account notices to your new address once the change takes effect. If you have pending credit card orders or replacement cards in the mail, Chase may hold them until your address change is confirmed, or they may be sent to your old address if the order was already in process. If a card is sent to your old address, contact Chase immediately so they can reissue it to your new address.
Tax documents like 1099 forms and interest statements are sent to the address on file as of the date the document is generated. If you change your address partway through the year, make sure your address is correct before the end of the tax year so you receive your documents at the right location.
If you are moving and want to make sure you do not miss any mail, consider updating your address at least one week before you move. This gives Chase time to process the change and ensures statements and notices go to your new address.
Update your address on Chase credit cards separately if needed
If you have a Chase credit card issued through a different entity or under a separate account, you may need to update the address there as well. For example, if you have a Chase Sapphire card and a Chase business credit card under different logins, each one requires its own address update.
Log into each account separately and follow the same steps: go to Profile or Settings, select Address or Contact Information, and enter your new address. If you are unsure whether your cards are linked to the same login, log into chase.com and check which accounts appear on your home page. Any account that shows up is linked to that login and will update together.
What to do if your address change does not go through
If you updated your address online and do not see the change reflected after three business days, log back into your account and check your Profile or Settings to confirm the address is saved. Sometimes the page refreshes and shows the old address temporarily — refresh your browser or log out and back in to see the current information.
If the address still shows the old one after three business days, call Chase customer service. There may be a hold on your account that is preventing the change, or the system may not have processed it. A representative can check the status and resubmit the change if needed. Keep your confirmation number from the original update so you can reference it.
If you changed your address in person at a branch and it did not take effect, return to that branch or call customer service with the date and branch location where you made the change. Ask them to look up the transaction and confirm whether it was submitted to the system.
Frequently Asked Questions
Do I need to update my address on my Chase debit card separately?
No. Your debit card is tied to your checking account, so updating your account address updates your debit card address as well. The address change applies to all products under that login.
What if I have a Chase business account?
Business accounts have a separate login and address system. Log into your business account at chase.com and follow the same steps: go to Settings or Profile, select Address, and enter your new business address. Business account changes may take up to five business days to process.
Can I have mail sent to a different address than my account address?
Chase does not offer a separate mailing address option through the standard account settings. Your account address is used for all mail. If you need mail sent somewhere other than your home address, contact Chase customer service to discuss options — they may be able to help in specific situations.
Will changing my address affect my credit score?
No. Updating your address with Chase does not affect your credit score. Credit bureaus receive address information from Chase, but the change itself is not reported as a credit event.
How long does it take for Chase to send my new debit card to my new address?
Once your address change takes effect, new debit cards or replacement cards ordered after that will be sent to your new address. Delivery typically takes five to seven business days from the time Chase processes the order. If you ordered a card before updating your address, it may go to your old address — contact Chase to have it reissued.