Update your address online, by phone, or in person at a Chase branch
Chase lets you change your mailing address through three channels: your online account, a phone call to customer service, or by walking into a branch. The fastest route is usually online if you have access to Chase.com or the Chase mobile app — the change takes effect immediately for most account types. Phone and in-person updates also work the same day, though you may need to verify your identity with additional information.
Your address change applies to all Chase accounts linked to your login — checking, savings, credit cards, and loans. If you have multiple Chase logins (perhaps from an old account or a business account), you will need to update each one separately. Chase does not automatically sync address changes across different login credentials.
The address you provide becomes your official mailing address for statements, tax documents, and account correspondence. If you are moving and want to ensure you receive important mail, update your address before your move date or arrange mail forwarding with the U.S. Postal Service as a backup.
Key Takeaways
- Online updates through Chase.com or the mobile app take effect immediately and require only your login credentials and new address.
- Phone updates to Chase customer service (1-800-935-9935 for most accounts) also process the same day and work if you cannot access your online account.
- In-person updates at any Chase branch require a government-issued ID and take effect the same day.
- Each separate Chase login must be updated individually — the change does not carry over to other accounts or logins you may have.
- Your new address applies to all mail, statements, and tax documents sent by Chase, so update before moving to avoid missed correspondence.
Update your address online through Chase.com or the mobile app
Log into your Chase account on Chase.com or open the Chase mobile app. Navigate to the account settings or profile section — this is usually found under a menu icon or your name at the top of the screen. Select "Profile" or "Account Settings," then look for "Address" or "Personal Information."
Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before saving. Once you submit, the change is live in your account immediately. You will see the updated address reflected in your profile right away, and Chase will use it for all future mail and statements.
If you have trouble finding the address section or the online update does not work, try the Chase mobile app instead — the layout differs slightly and sometimes one works when the other does not. Both routes connect to the same account database, so the result is identical.
Change your address by calling Chase customer service
Call Chase customer service at 1-800-935-9935 (the main number for most checking and savings accounts). If you have a Chase credit card, the number may be on the back of your card. Have your account number and a government-issued ID ready — the representative will ask you to verify your identity before making changes.
Tell the representative you want to update your mailing address. Provide your new street address, city, state, and ZIP code. The representative will read it back to you to confirm there are no typos. The change takes effect the same day and will appear in your online account within a few hours.
Phone updates are useful if you do not have internet access or prefer speaking to a person. The call usually takes five to ten minutes. If you are calling from a different phone number than the one on file, Chase may ask additional security questions to confirm your identity.
Update your address in person at a Chase branch
Walk into any Chase branch with a government-issued ID (driver's license, passport, or state ID). Tell a teller or banker that you want to update your mailing address. They will pull up your account, confirm your identity, and enter your new address into the system.
The change takes effect the same day. You will receive a confirmation, either printed or emailed, depending on the branch's process. In-person updates are the most straightforward if you have questions or want to handle multiple account changes at once — a banker can update all your Chase accounts under one login during a single visit.
If you do not have a government-issued ID, some branches may accept other forms of identification (utility bill, lease, or bank statement with your name and current address). Call your local branch ahead of time to ask what they accept.
What happens to your old address after you change it
Chase stops sending mail to your old address once the change is processed. However, mail already in transit may still arrive at your old address — this is why setting up mail forwarding with the U.S. Postal Service is a good backup plan. USPS forwarding typically takes three to five business days to activate and lasts for one year.
If you are concerned about missing important documents (like tax forms or account statements), you can also request that Chase email statements to you instead of mailing them. This is done through your online account settings under "Statements & Documents" or "Delivery Preferences."
Your old address remains in your account history for Chase's internal records, but it is no longer used for outgoing mail. If you need to see what address Chase has on file, log into your account and check your profile — it will show only your current address.
Updating your address for Chase credit cards specifically
If you have a Chase credit card, you can update the address through the same methods as checking and savings accounts. However, some credit card accounts have a separate customer service line printed on the back of your card. Using that number ensures you reach the credit card department directly, though the main Chase number (1-800-935-9935) also handles credit card address changes.
Your credit card billing address and mailing address are usually the same, but Chase allows you to set them separately if needed. If you want your statements mailed to one address but your billing address (for verification purposes) to be different, ask the representative to clarify which address you are updating.
Address changes for credit cards take effect immediately online and the same day by phone or in person. Your new address will appear on your next statement.
Updating your address for Chase loans and mortgages
If you have a Chase auto loan, personal loan, or mortgage, you can update your address through the same online account or by calling customer service. However, loan accounts sometimes have their own customer service lines — check your loan documents or the Chase website for the specific number.
For mortgages, your address change is important because Chase uses it to send property tax and insurance information. Update it as soon as you know your move date to avoid missing critical documents. Mortgage address changes may take slightly longer to process (up to one business day) because they involve multiple departments.
If you have both a checking account and a loan with Chase under the same login, updating your address in one place updates it for both. If they are under separate logins, you will need to update each one individually.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Online and phone updates take effect immediately in your account, but your next mailed statement will reflect the new address. If your statement is scheduled to print in a few days, it may still go to your old address. You can request an email statement instead to see your account information right away.
What if I have multiple Chase accounts under different logins?
Each login is separate, so you must update the address in each one individually. If you have a personal checking account and a business account, for example, log into each account and update the address separately. This is common if you opened accounts at different times or through different Chase products.
Can I change my address if I do not have a government-issued ID?
Online updates require only your login credentials, so you do not need an ID. Phone and in-person updates typically require a government-issued ID for security, but some branches accept alternative documents like utility bills or leases. Call your branch or customer service to ask what they accept before visiting.
Will changing my address affect my credit score or account status?
No. Updating your mailing address is a routine change that does not impact your credit score, account standing, or any other aspect of your account. It is purely administrative.
What if Chase sends mail to my old address after I update it?
Mail already in transit may arrive at your old address for a few days after the change. Set up USPS mail forwarding to catch anything that arrives late. If you receive mail at your old address after forwarding is active, the postal service will redirect it to your new address automatically.