Change your address through Chase online banking, the mobile app, or by calling customer service
You can update your mailing address on a Chase checking or savings account in three ways: log into your online account and edit it yourself, use the Chase mobile app, or call Chase customer service at the number on the back of your debit card. The fastest route is usually the app or online banking, which takes about two minutes and takes effect immediately. If you call, a representative will verify your identity before making the change, which adds time but works if you do not have online access.
Your address change applies to your account statements, tax documents, and the address Chase uses to send you mail. It does not automatically update addresses linked to credit cards, investment accounts, or business accounts — those require separate changes. If you have multiple accounts at Chase, you may need to update each one.
Key Takeaways
- Online banking and the mobile app let you change your address yourself in minutes, and the change takes effect right away.
- Calling customer service works if you cannot access online banking, but requires identity verification and takes longer.
- A mailing address change on a checking or savings account does not automatically update credit cards, investment accounts, or business accounts.
- Chase will mail statements and tax documents to your new address once the change is processed.
- If you are moving and have automatic bill payments set up, confirm they will still work at your new address before you move.
Change your address through Chase online banking
Log into your Chase account at chase.com using your username and password. Once you are logged in, look for the account settings or profile section — this is usually in the upper right corner or in a menu labeled "Profile" or "Settings." Select the account you want to update from your list of accounts.
Find the option to edit your mailing address or personal information. Click on it and enter your new address exactly as you want it to appear on mail and statements. Chase will ask you to confirm the address before saving. Once you click confirm, the change takes effect immediately. You will see your new address reflected in your account settings right away.
Update your address using the Chase mobile app
Open the Chase mobile app and log in. Tap the menu icon (usually three horizontal lines) and look for "Settings" or "Profile." Select the account you want to update, then tap "Edit" or "Manage Account Information."
Find the mailing address field and enter your new address. Confirm the change, and it will be saved to your account. Like the online method, this takes effect immediately and you will see the update reflected in your app settings right away.
Call Chase customer service to change your address by phone
The phone number for Chase customer service is on the back of your debit card. Call that number and tell the representative you want to update your mailing address. They will ask you to verify your identity by providing information like your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Once you are verified, give the representative your new address and ask them to confirm it back to you before they save it. The change will be processed, though it may take a business day or two to appear in your online account. If you are calling outside of business hours, you can leave a callback request and a representative will call you back.
What happens to automatic payments and direct deposits when you move
Changing your mailing address does not stop automatic bill payments or direct deposits — those are tied to your account number, not your address. However, if you have bills set up to be mailed to you (not paid automatically), you should update those billers separately with your new address so they know where to send invoices.
If you receive paper statements from Chase, they will go to your new address once the change is processed. If you have set up paperless statements, your address change does not affect those — they will continue to be delivered to your email.
Update addresses on Chase credit cards and other accounts separately
A mailing address change on your checking or savings account does not automatically update the address on a Chase credit card, investment account, or business account. You will need to change each one separately through the same methods: online banking, the app, or by phone.
If you have a Chase credit card, log into your credit card account (which may be a different login than your checking account) and update the address there. The same applies to any investment or business accounts — each one has its own address field that you control independently.
What to do if your address change does not appear in your account
If you changed your address online or through the app and it does not show up after a few hours, try logging out completely and logging back in. Sometimes the change takes a moment to sync across Chase's systems. Clear your browser cache or close and reopen the app if you are still not seeing it.
If the address still does not appear after a full business day, call Chase customer service. There may be a hold on your account or a technical issue preventing the update. A representative can check the status and make the change over the phone if needed.
Frequently Asked Questions
Does changing my address on Chase affect my credit score?
No. Updating your mailing address is a routine account change and does not affect your credit score or credit report. Credit bureaus track your address, but the change itself is not reported as a credit event.
Can I have two addresses on my Chase account?
Chase allows one primary mailing address per account. You cannot have two addresses on file at the same time. If you need mail sent to a different location temporarily, you can update the address and change it back later.
How long does it take for my new address to show up on Chase statements?
If you change your address online or through the app, it takes effect immediately and will appear on your next statement. If you call customer service, it may take one to two business days to process before appearing on statements.
What if I moved but forgot to update my address with Chase?
Contact Chase as soon as you remember. Mail sent to your old address may be returned or delayed. Once you update your address, future statements and tax documents will go to your new location. If you need copies of documents sent to your old address, call customer service and ask them to resend them.
Do I need to update my address if I only use mobile banking and paperless statements?
You do not strictly need to for account access, but it is still a good idea. Chase may mail you important notices, tax documents, or account information even if you use paperless statements. Keeping your address current ensures you receive anything Chase sends by mail.