Change your address online, by phone, or in person at a branch
Chase lets you update your mailing address through three routes: your online account, the Chase mobile app, or by calling customer service. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call or visit a branch, you'll need to verify your identity with your Social Security number and a photo ID, and the process takes the same amount of time.
Your address change applies to all Chase accounts linked to your customer profile — checking, savings, credit cards, and loans. If you have multiple profiles (for example, a personal account and a business account), you'll need to update each one separately. Chase will send confirmation of the change to both your old and new address as a security measure.
Key Takeaways
- Update your address online through Chase.com or the mobile app in about five minutes, and the change takes effect within one business day.
- Phone updates require identity verification with your Social Security number and take the same time as online updates.
- Your address change applies to all personal accounts under your profile, but business accounts must be updated separately.
- Chase sends confirmation to both your old and new address, so watch for mail at both locations for a few days after the change.
- If you have pending transactions, loan payments, or tax documents heading to your old address, contact Chase to redirect them before you move.
Update your address online through Chase.com
Log into your Chase account at Chase.com and select your profile icon in the top right corner. Click "Profile & Settings," then "Personal Information," and look for the "Address" section. You can edit your mailing address directly from there. Enter your new street address, city, state, and ZIP code, then click "Save." Chase will ask you to confirm the change — review the address one more time before you submit, because typos can delay mail delivery.
After you save, you'll see a confirmation message on screen. Chase sends a written confirmation to both addresses within two business days. If you don't receive confirmation at your new address within a week, call Chase customer service to verify the change went through.
Update your address through the Chase mobile app
Open the Chase app and tap the menu icon (three horizontal lines) at the bottom right. Select "Profile," then "Personal Information," and tap "Address." Enter your new address and tap "Save." The process is identical to the online method and takes effect on the same timeline — usually within one business day.
The mobile app is useful if you're updating your address from your phone on moving day. Make sure you're connected to a secure network (not public WiFi) when you enter your address information.
Update your address by phone or at a branch
Call Chase customer service at the number on the back of your debit card or credit card. Have your Social Security number and a government-issued photo ID ready — the representative will ask you to verify both before making any changes. Tell them your new address and they'll update it in the system while you're on the phone. The change takes effect within one business day, the same as online updates.
You can also walk into any Chase branch with your ID and ask to update your address. A banker will verify your identity and make the change at their desk. This method is useful if you prefer to handle it in person or if you're having trouble with online access.
What happens to mail and statements after you change your address
Chase will begin sending new statements and notices to your new address within one to two billing cycles. If you have paperless statements turned on, the change takes effect immediately — no mail delay. If you receive paper statements, the last one may go to your old address if it was already in the mail queue when you made the change.
Tax documents like 1099 forms and year-end statements are sent to the address on file as of December 31st. If you move mid-year, make sure your address is updated by late December so tax documents reach you at the correct location. You can also request that Chase mail tax documents to a different address than your regular mailing address if needed.
Redirect mail if you're moving before your address change takes effect
If you're moving soon and want to make sure you don't miss Chase mail, file a change of address with the U.S. Postal Service before you move. USPS will forward mail from your old address to your new one for up to 12 months. This is a backup in case Chase mail is already in transit when you update your address.
You can also call Chase before you move and ask them to hold statements or send them to a temporary address. Some customers ask Chase to email statements temporarily while they're in transition, then switch back to paper or their preferred method once they're settled.
Update your address for loans, credit cards, and other products
When you change your mailing address in your Chase profile, the change applies to checking and savings accounts automatically. Credit cards and loans linked to that profile also update, but you should verify by logging into each account separately. Some older accounts or products opened under different terms may not sync automatically.
If you have a Chase mortgage, auto loan, or other loan product, log into that account's separate portal and confirm the address updated there too. The same goes for Chase credit cards — check the card details section to make sure the billing address matches your new mailing address. If any account still shows your old address after two business days, call the customer service number on that account's statement.
Frequently Asked Questions
How long does it take for my address change to show up in Chase's system?
Most address changes take effect within one business day. You'll receive written confirmation at both your old and new address within two business days. If you don't see the change reflected in your account after two business days, contact Chase to confirm it went through.
Do I need to update my address separately for each Chase account?
No. If you have multiple personal accounts under one customer profile, updating your address once changes it for all of them. Business accounts and accounts under a different profile require separate updates. Log into each account to verify the address is correct.
What if I'm moving and my new address isn't in the system yet?
Update your address as soon as you know it, even if you haven't moved yet. Chase can begin sending mail to your new address immediately. If you're moving before the change takes effect, file a change of address with USPS as a backup so mail gets forwarded.
Can I have Chase send statements to one address and bills to another?
Chase typically uses one mailing address for all correspondence. However, you can contact customer service to request that specific documents (like tax forms) go to a different address. Ask the representative what options are available for your account type.
Will changing my address affect my credit score or account status?
No. Updating your mailing address is a routine change that does not affect your credit score, account standing, or any Chase services. It's purely an administrative update to where Chase sends your mail.