Update your Chase address online, by phone, or in a branch
You can change your address with Chase through three routes: the Chase mobile app or website (fastest, takes minutes), a phone call to customer service, or a visit to a Chase branch in person. The online method works for most account types and updates your address across all your Chase accounts at once. If you have a mortgage or investment accounts, some address changes may require a branch visit or additional verification.
Your address change takes effect immediately in the system, but mail sent before the update processes may still arrive at your old address. If you're moving soon, file a change of address with the U.S. Postal Service at the same time—this catches mail from Chase and other senders for up to 12 months. Chase will not automatically forward statements or tax documents to a new address; you control where those go through your account settings.
Key Takeaways
- The Chase app or website is the fastest way to change your address and works for checking, savings, credit cards, and most other account types.
- Your address updates across all Chase accounts linked to your login at the same time, so you only need to change it once.
- Mail sent before your change processes may still go to your old address, so file a postal change of address form as backup.
- Mortgages and investment accounts sometimes require a branch visit or phone call to verify the change.
- Chase does not automatically forward statements; you must confirm your mailing address preference in account settings after you move.
Change your address through the Chase app or website
Log into your Chase account on the app or at chase.com. Tap or click the profile icon (usually in the top right corner), then select "Profile" or "Settings." Look for "Personal Information" or "Address" and select "Edit" or "Change Address." Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before saving—review it carefully, as typos can delay mail delivery.
After you submit, you'll see a confirmation message. The change is live in Chase's system immediately, but processing on their end takes a few hours. You should receive a confirmation email within 24 hours. If you have multiple Chase accounts (checking, savings, credit card), they all update together because they're tied to your login.
Change your address by calling Chase customer service
Call the number on the back of your Chase card or statement, or call Chase customer service at 1-800-935-9935. Have your account number and a form of ID ready—the representative may ask you to verify your identity by providing your Social Security number, date of birth, or recent transaction details.
Tell the representative you want to update your mailing address. They'll read back the new address to confirm it's correct before saving. The change takes effect immediately, and you'll receive a confirmation in the mail within 7 to 10 business days. This method works for all account types, including mortgages and investment accounts, though some representatives may flag certain accounts for additional verification.
Change your address in person at a Chase branch
Bring a government-issued ID and your account number (or a recent statement) to any Chase branch. Tell a representative you need to update your address. They'll verify your identity, confirm the new address with you, and process the change on the spot. This method is useful if you have questions about how the change affects specific accounts or if you want to update your address for a mortgage or investment account at the same time.
The branch representative will give you a receipt or confirmation number. Your address updates in the system immediately, though you may still receive mail at your old address for a few days if it was already in the queue.
What happens to statements and tax documents after you move
Chase sends statements and tax documents (like 1099 forms) to the address on file. Once your address change processes, new statements go to your new address. However, statements already printed and in the mail will arrive at your old address—this can take up to two weeks depending on when the statement was generated.
If you're concerned about missing statements, log into your account and check that your mailing address preference is set correctly. You can also elect to receive statements electronically through your Chase account settings, which bypasses the mail entirely. Tax documents like 1099s are sent in January and February; make sure your address is updated by December if you're moving before then.
File a postal change of address as backup
Even after you update your address with Chase, file a change of address with the U.S. Postal Service at usps.com or at your local post office. The postal service will forward mail sent to your old address to your new one for up to 12 months. This catches Chase mail that was already in the system before your address change took effect, plus mail from other senders.
The postal change of address costs $1.10 online and takes 3 to 5 business days to activate. During that window, mail may still arrive at your old address. If you're moving out of state or to a new city, the postal service may take longer to process the change, so file it as soon as you know your new address.
Troubleshooting address changes that don't go through
If your address change is rejected or doesn't save, the most common reason is a typo or formatting issue. Chase's system may not recognize abbreviations (like "St" instead of "Street") or may flag addresses that don't match postal records. Try entering the address exactly as it appears on your lease or mortgage documents, or use the USPS address lookup tool at usps.com to confirm the correct format.
If the online method fails, call Chase customer service or visit a branch. Some accounts—particularly mortgages, home equity lines of credit, and investment accounts—require a representative to verify the change manually. A representative can also override formatting issues or update addresses that the system flags as invalid. If you're moving to a new state, Chase may require additional verification to ensure the address is legitimate.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Your address updates in Chase's system immediately, but statements already printed will go to your old address. New statements generated after your change processes will use your new address. This typically takes 1 to 3 business days. If you want to confirm the change took effect, log into your account and check your profile settings.
Do I need to change my address separately for each Chase account?
No. If you change your address through the app or website, it updates all accounts linked to your login at once—checking, savings, credit cards, and most other products. Mortgages and investment accounts may require a separate update or a branch visit, so call or visit in person if you have those products.
What if I change my address but still receive mail at my old address?
Mail sent before your change processes will arrive at your old address. File a postal change of address with USPS to forward that mail to your new location. If you're still receiving Chase mail at your old address weeks after the change, call Chase customer service to confirm the update went through and ask them to resend any statements you may have missed.
Can I change my address if I'm not the primary account holder?
If you're an authorized user on the account, you typically cannot change the mailing address yourself. The primary account holder must make the change through their login, by phone, or in person. If you need mail sent to a different address, ask the primary holder to update it or contact Chase to discuss options for authorized users.
Do I need to update my address for my Chase credit card separately?
No. Chase credit cards are linked to your main account login, so changing your address once updates it for your card as well. If you have multiple Chase credit cards, they all update together. However, if you have a co-branded card (like a United or Disney card), verify in your account settings that the address updated correctly, as some partner cards occasionally require a separate confirmation.