Call Chase or visit a branch to close your savings account
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will walk you through the closure, confirm your identity, and ask where you want any remaining balance sent. The call usually takes 10 to 15 minutes.
If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker will process the closure on the spot. You can also request closure by mail, though this takes longer — you'll need to send a signed letter to the address on your statement, and Chase may take 7 to 10 business days to process it.
Before you call or visit, check your account balance and make sure any pending transactions have cleared. If your account is overdrawn or has a negative balance, you'll need to deposit funds to bring it to zero before closing.
Key Takeaways
- Phone closure at 1-800-935-9935 is the fastest method and takes about 15 minutes.
- You must have a zero or positive balance before Chase will close the account.
- Specify how you want your remaining balance returned — direct deposit to another bank account, a check mailed to you, or transfer to another Chase account.
- In-branch closure is immediate if you visit with ID and your account number; mail closure takes 7 to 10 business days.
- After closure, your account number becomes inactive and cannot be used for automatic payments or transfers.
What happens to your money when you close
Chase will not keep any remaining balance. When you close your account, you must tell the representative how to return the money. The most common options are direct deposit to another bank account (takes 1 to 3 business days), a check mailed to your address (takes 5 to 10 business days), or a transfer to another Chase account you own (immediate).
Write down the routing number and account number of the bank where you want the funds sent, or have that information ready when you call. If you choose a check, confirm the mailing address on file is correct. Chase will not hold the money or charge a fee to close the account.
Stop automatic payments and transfers before closing
If you have automatic bill payments, direct deposits, or recurring transfers linked to this savings account, you must cancel or redirect them before closing. Chase will not automatically move these to another account. If a payment tries to post after closure, it will be rejected and may trigger an overdraft fee at the merchant or your other bank.
Log into your Chase account online or call to review all scheduled transactions. For each one, either cancel it or change the account it pulls from or deposits to. Give yourself at least 3 to 5 business days before your closure date to make these changes, especially if you have payroll direct deposit set up.
Closing a joint account requires agreement from all owners
If the savings account is held jointly with another person, both owners must consent to close it. Chase will not close a joint account based on one person's request alone. You and the other owner can call together, visit a branch together, or one person can call with written authorization from the other owner (Chase will mail a form for this).
If you and the other owner disagree about closing, you can request to remove yourself as an owner instead, which leaves the account open under the other person's name. This requires a visit to a branch or a signed letter sent by mail.
Account closure and your credit report
Closing a savings account does not hurt your credit score. Savings accounts are not reported to credit bureaus the way credit cards or loans are. However, if your account is overdrawn when you close it, Chase may report the unpaid balance to a collection agency, which will appear on your credit report.
If you have a Chase checking account linked to this savings account for overdraft protection, closing the savings account will remove that protection. Your checking account will remain open unless you close it separately.
What to do if you cannot access your account
If your account is frozen, locked, or flagged for suspicious activity, you may not be able to close it online or by phone. Call 1-800-935-9935 and explain the situation. A representative can tell you why the account is restricted and what steps are needed before closure is possible.
If you've forgotten your password or cannot log in, call the number above or visit a branch. You do not need online access to close an account — a phone call or in-person visit is sufficient.
Frequently Asked Questions
Does Chase charge a fee to close a savings account?
No, Chase does not charge a fee to close a savings account. However, if your account has a negative balance, you must deposit funds to bring it to zero before closure. Some Chase savings accounts have monthly maintenance fees, but these stop once the account is closed.
How long does it take for Chase to close my account after I request it?
Phone and in-branch closures are processed immediately, though it may take 1 to 3 business days for the account to fully disappear from your online banking. Mail closures take 7 to 10 business days. Once closed, you cannot reopen the same account number.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, you cannot reopen the exact same account number — you'll receive a new account number. If you closed due to a fee or service issue, ask about different account types that may better fit your needs.
What if a check or direct deposit arrives after my account is closed?
If a check is mailed to your closed account, Chase will return it to the sender marked "account closed." If a direct deposit is sent to a closed account, it will be rejected and returned to the employer or payer. Contact the sender to provide your new account information.
Do I need to close my account in person, or can I do it entirely by phone?
You can close your account entirely by phone at 1-800-935-9935. You do not need to visit a branch unless you prefer to or cannot access phone service. In-person closure is faster if you want your remaining balance as a check on the spot.