You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Tell them you want to close the account. They will ask whether you want the remaining balance transferred to another account or mailed as a check. If you have a zero balance, the account closes immediately. If you have money in the account, the transfer or check takes three to five business days.
You can also close the account in person at any Chase branch. Bring your ID and the account number. A teller will process the closure and handle your balance the same way — transfer or check. This method works well if you prefer to handle it face-to-face or if you have questions about your account.
Online closure is available through the Chase mobile app or website, but only for certain account types. Log in, go to account settings, and look for the close account option. Not all savings accounts can be closed online; if you do not see the option, you will need to call or visit a branch.
Key Takeaways
- Call 1-800-935-9935 to close your account by phone, or visit a Chase branch in person with your ID and account number.
- You must have a zero balance or decide how to handle your remaining money before the account closes.
- If you have a balance, request a transfer to another account (three to five business days) or a mailed check (same timeline).
- Some Chase savings accounts cannot be closed online; phone or in-person closure is your backup option.
- After closure, you will stop earning interest and cannot make deposits or withdrawals from that account.
What happens to your money when you close the account
Before Chase will close your savings account, the balance must be zero or you must tell them where to send it. You have two choices: transfer the money to another Chase account you own, or have Chase mail you a check.
A transfer between your own Chase accounts is the fastest option and usually completes within one business day. The money moves electronically and you can access it immediately in your other account. A mailed check takes longer — typically three to five business days for the check to arrive, plus however long your bank takes to clear it once you deposit it.
If your account has a negative balance (you owe Chase money), you cannot close it until the balance is paid. Call customer service to confirm the amount owed and make a payment before attempting to close again.
Closing the account does not affect your other Chase accounts
Closing one savings account has no impact on your Chase checking account, money market account, credit cards, or any other products you use with Chase. Each account is separate. Your credit score is also not affected by closing a savings account, since savings accounts do not appear on your credit report.
If you have automatic transfers set up between this savings account and another account, those transfers will stop once the account closes. Check your other accounts to make sure you do not have bills or transfers that depend on this savings account being active.
Timing and what to do before you close
Close your account at a time when no pending transactions are in flight. Check your recent activity to see if any deposits, transfers, or withdrawals are still processing. If you have set up direct deposits or automatic bill payments from this account, redirect them to another account first.
If you receive interest payments or have a promotional rate on the account, closing it ends those benefits immediately. Review your account statements for the past month to make sure you have captured any interest earned.
There is no waiting period or penalty for closing a Chase savings account. You can close it the same day you open it, though Chase may hold funds for a few days if the account is very new.
If you want to reopen the account later
Closing a savings account is permanent in the sense that the specific account number disappears. If you change your mind and want a Chase savings account again, you will need to open a new one. This is a new account with a new account number, not a reopening of the old one.
You can open a new Chase savings account online, by phone, or in a branch. There is no penalty for having closed an account previously, and you will not be blocked from opening another one. The new account will have its own terms, interest rate, and minimum balance requirements based on current Chase offerings at the time you open it.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Savings accounts do not report to credit bureaus, so closing one has no effect on your credit score. Only credit accounts like credit cards and loans appear on your credit report.
What if I have a pending deposit that has not cleared yet?
Wait for the deposit to clear before closing the account. If you close while a deposit is pending, the deposit may be rejected or delayed. Check your recent activity to confirm all transactions have posted, then close the account.
Can I close the account if I still owe Chase money?
No. You must pay off any negative balance first. Call customer service to find out how much you owe, make the payment, and then close the account.
How long does it take for the account to actually close?
If you have a zero balance, the account closes immediately when you request it. If you have money in the account, it closes once the balance is transferred or the check is mailed, which takes three to five business days.
Do I need to do anything special if I have a joint account?
Both account holders must agree to close a joint account. Call Chase and have both owners on the line, or visit a branch together with both IDs. Chase will not close a joint account without consent from all owners.