You can close a Chase savings account online through the Chase mobile app or website, but you'll need to move your money out first and handle any outstanding issues
Chase does not let you fully close a savings account through their digital channels. What you can do online is transfer your remaining balance to another account (at Chase or elsewhere) and then request closure through the app or website. The account will close within a few business days after your balance hits zero. If you have pending transactions, overdraft fees, or a negative balance, you'll need to resolve those before closure goes through.
The fastest route is still a phone call to Chase customer service at 1-800-935-9935, where a representative can close the account immediately and confirm the closure in writing. But if you prefer to handle it yourself online, the process is straightforward once you understand the order of steps.
Key Takeaways
- Transfer your full balance out of the savings account using Chase's online transfer tool or by moving money to another bank.
- Once the balance is zero, you can request closure through the Chase app or website under Account Settings.
- Chase will not close an account with a negative balance or pending transactions, so resolve those first.
- Closure takes three to five business days after you request it, and you'll receive written confirmation by mail.
- If you have a Chase checking account linked to the savings account, closing the savings account does not affect the checking account.
Step-by-step: transferring your balance and closing online
Log into your Chase account on the website or mobile app. Go to the savings account you want to close and check the current balance. If there is money in the account, you have two options: transfer it to another Chase account you own, or send it to an external bank account.
To transfer within Chase, select "Transfer Money" from the account menu, choose the destination account (checking, money market, or another savings account), enter the amount, and confirm. The money moves immediately or within one business day depending on the account type.
To transfer to an external bank, you'll need the routing number and account number of the receiving bank. Go to "Transfer Money," select "External Transfer," and follow the prompts. External transfers typically take one to three business days. Once the balance is zero, navigate to Account Settings or Account Details (the exact location varies between the app and website), find the option to close the account, and submit your request. You'll see a confirmation message on screen, and Chase will send a written confirmation to your mailing address within five to seven business days.
What stops an account from closing online
Chase will not process a closure request if your account has a negative balance. If you owe Chase money due to overdraft fees or other charges, you must pay that amount first. You can pay online using a debit card, bank transfer, or check. Once the balance is positive and you've transferred out all your money, the closure request will go through.
Pending transactions also block closure. If you have a check that hasn't cleared, a pending debit card charge, or an ACH transfer in progress, wait for those to complete before requesting closure. This usually takes one to three business days. You can check pending transactions in the account details section of your app or website.
If you have a savings account that is part of a linked account package (such as a checking account with overdraft protection tied to the savings account), closing the savings account may affect overdraft coverage. Chase will warn you about this before you confirm closure. You can still proceed, but your checking account will no longer have that backup protection.
Why calling Chase might be faster
If you want the account closed immediately rather than waiting three to five business days, call Chase customer service at 1-800-935-9935. A representative can close the account on the call, provided your balance is zero and there are no pending issues. They will also send written confirmation, which you'll receive within a week.
Calling is also the better option if you have questions about what happens to linked services, if you're unsure whether you have pending transactions, or if you want to confirm that closing the savings account won't affect other accounts or services you use. Representatives can walk you through each step and answer questions the online process cannot.
What happens after you request closure
Once you submit a closure request online or by phone, the account enters a pending-closure state. You can still log in and view the account for a few days, but you cannot make new transactions. Chase will send a written confirmation to the address on file, usually within five to seven business days. Keep this letter for your records.
After closure is complete, the account will no longer appear in your active accounts list on the Chase website or app, though you may still see it in your account history for up to a year. If you need proof that the account is closed (for tax purposes, for instance), you can request a closure letter from Chase by calling customer service or visiting a branch.
Reopening a closed savings account
If you close a Chase savings account and later change your mind, you can reopen it by calling Chase or visiting a branch. Chase typically allows you to reopen an account within 30 days of closure without a new application. After 30 days, you may need to open a new account instead, which could involve a new application and a new account number.
There is no penalty for closing and reopening a savings account, and no waiting period. However, if you closed the account due to inactivity or because Chase closed it for you, reopening may have different requirements. Ask the representative when you call.
Frequently Asked Questions
Can I close my Chase savings account if I have a negative balance?
No. You must bring the balance to zero or positive before Chase will process closure. Pay any overdraft fees or other charges owed, then transfer out the remaining balance. After that, you can request closure.
Will closing my savings account affect my Chase checking account?
Not unless the two accounts are linked for overdraft protection. If they are linked, closing the savings account removes that backup coverage. Chase will warn you about this before you confirm closure. Your checking account itself will remain open and unaffected.
How long does it take to close a Chase savings account online?
Three to five business days from the time you submit the request, provided your balance is zero and there are no pending transactions. You'll receive written confirmation by mail within a week. Calling Chase customer service can close the account faster — sometimes on the same call.
What if I have a pending check or ACH transfer?
Wait for the transaction to complete before requesting closure. Pending transactions typically clear within one to three business days. You can check the status in your account details. Once everything has cleared and your balance is zero, you can proceed with closure.
Do I need to visit a Chase branch to close my savings account?
No. You can close it entirely online or by phone. Visiting a branch is optional and not faster than the online or phone process. However, if you prefer to close it in person or need to discuss linked accounts, any Chase branch can help.