You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance

The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you're closing the account, and process the closure on the call. If you have a balance, they'll ask how you want the money sent—usually by check mailed to your address on file, or transferred to another bank account you provide.

If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker can close it immediately and handle your remaining balance the same way. Online closure is not available for savings accounts through Chase's website or mobile app, so phone or branch visit is required.

Before you call or visit, make sure your account balance is zero or you're prepared to receive it. Chase will not close an account with an outstanding balance owed to them—for example, if you're overdrawn or have unpaid fees. If that's the case, you'll need to deposit funds first to bring the account current.

Key Takeaways

  • Call 1-800-935-9935 or visit a Chase branch in person to close your savings account; online closure is not an option.
  • Have your account number and photo ID ready, and confirm how you want any remaining balance returned to you.
  • Chase will not close an account that is overdrawn or has unpaid fees; you must bring it current first.
  • Closing a savings account does not affect other Chase accounts you may have, such as a checking account or credit card.
  • After closure, your account number becomes inactive and cannot be used for deposits or withdrawals.

What happens to your money when you close

Any balance remaining in your savings account must leave the account before or during closure. When you tell Chase you want to close the account, they will ask you to choose one of two options: have the balance mailed to you as a check, or transfer it to another bank account.

If you choose a check, Chase will mail it to the address on file for your account. This typically takes 5 to 10 business days after the account closes. If you choose a transfer, provide the routing number and account number of the bank where you want the money sent. Chase can initiate this transfer immediately, though it may take 1 to 3 business days to arrive at the receiving bank, depending on that bank's processing time.

If your account has a negative balance—meaning you owe Chase money—you cannot close the account until you deposit enough to bring it to zero. Chase will not process closure on an account with an outstanding debt to them.

Timing and what to expect after closure

Closing a Chase savings account is immediate once a representative processes it. The account number becomes inactive right away and cannot receive deposits or process withdrawals. If you had automatic transfers set up to or from this account, those will stop.

If you were receiving direct deposits into this savings account, you'll need to update your employer or the organization sending the deposit with a new account number before the next scheduled deposit. Otherwise, the deposit may be rejected or returned.

Chase will send you a final statement showing the closure date and the balance paid out. This statement arrives by mail within 1 to 2 weeks. Keep it for your records, especially if you closed the account to resolve a dispute or for tax purposes.

Closing a savings account does not affect other accounts

If you have a Chase checking account, credit card, or other products, closing your savings account will not touch them. Each account is separate. Your checking account will continue to work normally, and your credit card will remain active as long as you keep making payments.

However, if you had a savings account linked to a checking account for overdraft protection, closing the savings account means that protection is gone. Your checking account will no longer be able to draw from the savings account if it runs low. If you rely on overdraft protection, set up an alternative before you close the savings account—either link a different savings account or enroll in Chase's overdraft line of credit.

Reasons to close and alternatives to consider

People close Chase savings accounts for many reasons: low interest rates, high fees, moving to a different bank, or simply not using the account. Before you close, consider whether you might want to keep it for a specific purpose, such as emergency savings or a sinking fund for a future expense.

If your reason is low interest, you could instead transfer the balance to a Chase high-yield savings account, which earns more interest. If your reason is fees, you could ask a banker whether you meet the requirements to waive them—some Chase savings accounts waive monthly fees if you maintain a minimum balance or have direct deposits. If you're moving to another bank entirely, closing makes sense, but make sure your new bank's account is open and working before you close the Chase account.

What to do if you cannot reach Chase or encounter problems

If you call the main customer service line and wait times are long, you can visit a Chase branch in person instead. Branches are usually less busy in the early morning or mid-week. If you're having trouble with the closure process—for example, if Chase says you owe a fee you don't think you owe—ask to speak with a branch manager or file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.

If you closed the account and did not receive your balance within the expected timeframe, contact Chase again with your account number and closure date. They can trace the payment and confirm whether it was mailed or transferred, and to where.

Frequently Asked Questions

Can I reopen a Chase savings account after I close it?

Yes. You can open a new Chase savings account at any time by visiting a branch or calling customer service. However, the old account number cannot be reactivated—you will receive a new account number. If you closed the account due to a dispute or error, contact Chase first to resolve the issue before opening a new account.

What if I have pending transactions when I close the account?

Pending transactions may still process after closure. If a debit or withdrawal is pending when you close, it could cause the account to go negative. Contact Chase before closing to confirm all pending activity has cleared, or wait a few business days after your last transaction before closing.

Do I need to close the account in the same state where I opened it?

No. You can close a Chase savings account from any location by phone or by visiting any Chase branch nationwide. Your account is part of Chase's national system, so location does not matter.

Will closing a savings account hurt my credit score?

Closing a savings account does not affect your credit score. Savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans appear on your credit report.

What if I forgot my PIN or password and cannot verify my identity?

Call Chase customer service and explain that you want to close the account but cannot access it. They will verify your identity using other information, such as your Social Security number, date of birth, and recent transactions. Once verified, they can process the closure without requiring your PIN or password.