You can close a Chase savings account online, by phone, or in person at a branch
The fastest way is online through your Chase account dashboard if you have no outstanding holds and your account balance is zero or you're ready to move the money. If you prefer to speak to someone, call the number on the back of your debit card or visit a Chase branch with your ID. Chase does not charge a fee to close a savings account, but you must withdraw or transfer your remaining balance first — the bank will not close an account with money in it.
The entire process usually takes a few minutes if you do it online or by phone, though it can take up to five business days for the closure to fully process and for any pending transactions to clear. If you have automatic transfers set up to or from this account, those will stop once the account closes.
Key Takeaways
- You must have a zero balance before Chase will close your savings account; transfer or withdraw all remaining funds first.
- Online closure through your Chase account is the fastest method and requires no phone call or branch visit.
- If you cannot close the account online, call the customer service number on your debit card or visit a branch with your ID.
- Chase does not charge a closure fee, but any automatic transfers linked to this account will stop working once it closes.
- The closure typically completes within five business days, though the account may appear closed immediately in your dashboard.
How to close your account online
Log into your Chase account on the website or mobile app and navigate to your savings account. Look for the account settings or account details section — this is usually found by tapping the account name or selecting a menu option labeled "Manage Account" or "Settings." Chase displays a "Close Account" option in this menu if your balance is zero.
Click or tap "Close Account" and confirm your choice. Chase will ask you to verify that you have moved your money and that you understand the account will close. Once you confirm, the account closure request is submitted. You should see a confirmation number on screen and receive an email confirmation within a few minutes.
If the "Close Account" button does not appear, your balance is not yet zero. Return to your account, transfer the remaining balance to another bank account or Chase account, or withdraw it at an ATM or branch. Wait for the transfer or withdrawal to post — this usually happens within one business day — then return to account settings and try closing again.
Closing your account by phone
Call the customer service number on the back of your debit card. A representative will verify your identity by asking for your Social Security number, date of birth, or other security information. Tell them you want to close your savings account.
If your account has a balance, the representative will walk you through your options: transfer the money to another account, request a check, or arrange a wire transfer. Once your balance is zero, they will submit the closure request. Ask for a confirmation number and note the date and time of the call in case you need to reference it later.
Some Chase representatives may offer you incentives to keep the account open, such as a promotional interest rate or bonus. You are not required to accept. Simply repeat that you want to close the account, and they will process the request.
Closing your account in person at a Chase branch
Visit any Chase branch with a valid photo ID — a driver's license, passport, or state ID card will work. Tell a teller or banker that you want to close your savings account. They will pull up your account and confirm your balance.
If you have money in the account, the teller can withdraw it for you in cash, transfer it to another account you own, or issue a cashier's check. Once the balance is zero, they will process the closure. You will receive a receipt confirming the account is closed.
Closing in person is useful if you have questions about where your money is going or if you want to open a different type of account at the same time. It also creates a paper trail — you leave with a receipt that documents the closure date.
What happens to pending transactions and automatic transfers
If you have automatic transfers set up — for example, a monthly transfer from checking to savings — those will stop once the account closes. Chase will not process transfers to or from a closed account. If you have automatic bill payments or direct deposits linked to this savings account, those will fail or bounce after closure.
Before you close the account, review your automatic transfers and update any that you want to keep. Move them to a different account or cancel them entirely. Pending transactions that have not yet posted will still post to the account for a few days after closure, but once they clear, the account will be fully closed and you will not be able to access it.
If a transaction posts after the account closes and causes an overdraft, contact Chase customer service immediately. They can often reverse the charge or move the money to cover it from another account you own.
Reasons Chase might not let you close the account immediately
Chase will not close an account that has a negative balance or an outstanding hold. A hold is a temporary freeze on your money, usually placed when you deposit a check that the bank is still verifying or when there is a dispute on a transaction. If a hold is in place, ask the representative how long it will last. You may need to wait for the hold to clear before you can close the account.
If your account is overdrawn, you must pay the negative balance first. You can do this by transferring money from another account, depositing cash at a branch or ATM, or having the representative deduct it from another account you own. Once the balance is zero or positive, the account can close.
In rare cases, Chase may flag an account for fraud investigation or regulatory review. If this happens, you will be told that the account cannot close at this time and given a reason. Contact Chase to find out when the review will be complete.
What to do after your account closes
Keep your closure confirmation number and email for your records. If Chase sends you a final statement, save that too. You may need these documents if you have questions about transactions that posted near the closure date or if you need to prove the account was closed for tax or legal reasons.
If you closed the account because you were unhappy with Chase's interest rates or fees, consider opening an account at a different bank. If you want to stay with Chase, you can open a new savings account immediately — there is no waiting period. If you had a promotional rate or bonus on the closed account, you may not be able to claim the same bonus again for a set period, usually 12 months.
Check your credit report a few weeks after closure to make sure the account appears as closed. You can view your credit report for free at annualcreditreport.com. A closed savings account should not hurt your credit score, since savings accounts do not appear on your credit report — only credit accounts like credit cards and loans do.
Frequently Asked Questions
Will closing my Chase savings account hurt my credit score?
No. Savings accounts do not appear on your credit report, so closing one will not affect your credit score. Only credit accounts — credit cards, loans, and lines of credit — show up on your credit report and can impact your score.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account because you received a promotional bonus or interest rate, Chase may not let you claim the same bonus again for 12 months or longer. Check Chase's current terms before opening a new account.
What if I close my account but a transaction posts after closure?
Transactions can post for a few days after an account closes. If a transaction posts and causes an overdraft, contact Chase immediately. They can often reverse the charge or cover it from another account you own. Do not ignore it — overdraft fees will accrue if the negative balance is not resolved.
Do I need to close my account in the same branch where I opened it?
No. You can close your account at any Chase branch, by phone, or online. You do not need to return to the branch where you opened it. Online closure is usually the fastest if your balance is already zero.
What if I have a joint savings account with someone else?
Both account holders must agree to close a joint account. Contact Chase and ask whether both of you need to be present or if one person can authorize closure on behalf of both. You will also need to decide how to split any remaining balance before the account closes.