Order checks online through Chase's website or mobile app
The fastest way to order checks from Chase is through your online banking account. Log in to Chase.com or the Chase mobile app, go to the Checks section (usually under Account Services or Manage Account), and select the checking account you want checks for. You'll see options for check style, quantity, and delivery speed. Chase typically offers standard delivery (7 to 10 business days) at no charge, and expedited delivery (3 to 5 business days) for a fee.
When you order, you'll confirm your address, choose how many checks you want (usually sold in packs of 25, 50, or 100), and pick a design if options are available. Chase will show you the cost before you submit. Payment comes from your checking account automatically. The entire process takes about five minutes.
If you can't find the Checks section in your app or website, call Chase customer service at the number on the back of your debit card. They can walk you through the steps or place an order over the phone, though this may take longer than ordering yourself online.
Key Takeaways
- Order checks through Chase.com or the Chase mobile app by logging into your account and selecting the Checks section under Account Services.
- Standard delivery is free and takes 7 to 10 business days; expedited delivery costs extra and arrives in 3 to 5 business days.
- You choose the quantity (usually 25, 50, or 100 checks per pack) and confirm your mailing address before submitting your order.
- If you cannot find the Checks section online, call the customer service number on your debit card to order by phone.
What happens after you place your order
Once you submit your order, Chase sends a confirmation to your email address on file. You can track the status of your checks in your online account or by calling customer service. Standard checks arrive at the address you provided during checkout, usually within the timeframe Chase quoted.
If you ordered expedited delivery, your checks will arrive sooner but you'll pay a fee (the amount varies depending on how fast you need them). Some Chase branches also allow you to pick up checks in person if you need them urgently, though this is not always available at every location. Call your local branch to ask.
Reordering checks when you run low
You don't have to wait until you're completely out of checks to order more. Many people reorder when they have one or two packs left, so new checks arrive before they run out. Chase will not let you order checks for an account that is closed or frozen, so if you've had account issues, contact customer service first.
If you've moved since your last order, update your address in your Chase account before ordering. Checks will be mailed to whatever address is on file, so if you don't update it, they'll go to your old location.
Costs and what affects the price
Standard check orders from Chase are free. You pay only if you choose expedited delivery, which typically costs between $10 and $20 depending on how fast you need them. Some premium Chase accounts include free expedited delivery as a benefit, so check your account details or call customer service to see if that applies to you.
The number of checks you order does not change the base price—ordering 25 checks costs the same as ordering 100. However, if you order multiple packs in one order, you may see a slight per-pack discount. The cost is deducted from your checking account when your order ships, not when you place it.
If your checks don't arrive or arrive damaged
Contact Chase customer service if your checks don't arrive within the timeframe they quoted, or if they arrive damaged or with errors (wrong name, wrong account number, misspelled address). Chase will reorder them at no charge and usually expedite the replacement at no extra cost. Keep the damaged checks or the original shipping box as proof if customer service asks.
If you need checks urgently while waiting for a replacement, ask Chase if they can issue you a temporary check or direct you to a branch where you can pick up a counter check (a temporary check the bank provides). This is not a permanent solution, but it can help you make a payment while your regular checks are in transit.
Ordering checks for a joint account or business account
If you have a joint checking account, either account holder can order checks through their own online login. The checks will be printed with both names (or however the account is registered) and will work for either person. If you're unsure whose name should appear on the checks, log into your account and look at how the account is registered, or call customer service to confirm.
Business checking accounts follow the same process: log in, find the Checks section, and order. Business checks may have additional options, such as printing your business logo or adding a business address. The cost and delivery timeline are usually the same as personal checks, though some business accounts have different pricing.
Frequently Asked Questions
Can I order checks from a Chase ATM or in person at a branch?
You cannot order checks at an ATM. Some branches may accept check orders in person, but online ordering is faster and available 24/7. Call your local branch to ask if they take in-person orders, or use the website or app instead.
How long do checks take to arrive if I pay for expedited delivery?
Expedited delivery typically takes 3 to 5 business days from the time you place your order. The exact timeframe depends on your location and which expedited option you choose. Chase will show you the estimated arrival date before you confirm your order.
What if I ordered checks but then closed the account?
If you close your account after ordering but before the checks arrive, contact Chase immediately. They may be able to cancel the order and refund the cost, or redirect the checks to a different account. The sooner you call, the better your chances of stopping the order.
Can I reorder the same check design I had before?
Chase keeps a record of your previous check orders in your account history. When you go to order new checks, you can usually select a previous design from a list of options. This saves time if you want the same style again.
Do I need to order checks in person if I'm a new Chase customer?
No. New customers can order checks online or through the app as soon as their account is open and they can log in. You do not need to visit a branch or call customer service unless you have trouble accessing the Checks section.