You can close a Chase savings account online, by phone, or in person at a branch

Chase lets you close a savings account through three channels: their mobile app or website, a phone call to customer service, or a visit to a Chase branch. The fastest route is usually online if you have no pending transactions and a zero or near-zero balance. If you have money in the account, you'll transfer it out first—to another Chase account, an external bank account, or as a check. Chase does not charge a fee to close a savings account.

The process takes a few minutes if you do it online, or about 10 to 15 minutes on the phone. In-branch closures are also quick, but you'll need to visit during business hours. Once closed, you lose access to that account immediately, so make sure any automatic deposits or bill payments tied to it have been moved elsewhere first.

Key Takeaways

  • Move your money out of the account before closing it—transfer to another bank account, keep it in a different Chase account, or request a check.
  • Cancel or redirect any automatic deposits, bill payments, or transfers linked to the savings account before you close it.
  • Online closure through the Chase app or website is the fastest method if your balance is zero or very low.
  • If you close the account and later realize you need it, you can reopen a Chase savings account, but it will have a new account number.

How to close your account online

Log into your Chase account on the website or mobile app and navigate to the account settings or account details page for the savings account you want to close. Look for an option labeled "Close Account," "Manage Account," or "Account Services." Chase's interface changes occasionally, so if you don't see it immediately, search within the app or website for "close account" or check the help section.

Before you can proceed, Chase will confirm that your balance is zero or ask you to transfer any remaining funds. If there's money in the account, you'll choose where it goes: to another Chase account (instant), to an external bank account (takes 1 to 3 business days), or as a mailed check (takes 7 to 10 business days). Once the balance is cleared and any pending transactions have posted, you can complete the closure. Chase will send you a confirmation email with the closure date.

Closing your account by phone

Call Chase customer service at the number on the back of your debit card or on your account statement. Tell the representative you want to close your savings account and have your account number ready. They'll ask you to verify your identity using your Social Security number, date of birth, or other security questions.

The representative will check your balance and ask where you want the money sent. You can transfer it to another Chase account immediately, provide an external bank account for an ACH transfer (1 to 3 business days), or request a check by mail (7 to 10 business days). If there are pending transactions, the representative may ask you to wait until they clear before finalizing the closure. Once complete, you'll receive a confirmation number and a follow-up email.

Closing your account in person at a Chase branch

Visit any Chase branch during business hours with a valid photo ID. Tell a banker you want to close your savings account. They'll pull up your account, confirm your identity, and review your balance with you. If you have money in the account, they can transfer it to another Chase account on the spot, set up an ACH transfer to an external bank, or print a check for you immediately.

In-branch closures are useful if you want to withdraw cash or get a check the same day, or if you prefer to handle it face-to-face. The banker will give you a receipt showing the account is closed and the disposition of your funds.

What to do before you close the account

Check whether any automatic deposits go into this savings account—paychecks, government benefits, tax refunds, or transfers from another account. If they do, update the deposit instructions with your employer, the benefit provider, or the sending bank so the money goes to your new account instead. Doing this before you close prevents deposits from bouncing or being delayed.

Similarly, review any automatic bill payments, transfers, or recurring charges tied to the account. If you have autopay set up for a credit card, loan, or utility bill, change the payment method to a different account or payment source. If you don't catch these before closure, payments may fail, which can trigger late fees or damage your credit.

If you have a Chase debit card linked only to this savings account, that card will stop working once the account closes. If you want to keep the card active, link it to a different Chase account first, or request a new card tied to another account.

What happens after you close the account

Once closed, you cannot access the account or view its history through your Chase login. Chase keeps records of the account for your tax and legal protection, but you won't see it in your online banking. If you need a statement or transaction history from the closed account, contact Chase customer service and request it—they can usually email or mail it to you.

If you realize later that you need a savings account with Chase again, you can open a new one. It will have a different account number and will be treated as a new account, so any old checks or transfer instructions tied to the old account number won't work. There's no penalty for closing and reopening; Chase doesn't restrict you from doing so.

Frequently Asked Questions

Can I close my Chase savings account if I have a negative balance?

No. You must bring the account to zero or positive before closing. If you're overdrawn, deposit money to cover the negative balance first. Once it's at zero, you can proceed with closure.

What if I have a pending deposit or check that hasn't cleared yet?

Wait until pending transactions post before closing. Chase won't let you close an account with uncleared transactions because the funds might still arrive. Once everything has posted and your balance is settled, you can close.

Do I lose my transaction history if I close the account?

You lose online access to it, but Chase retains the records. If you need statements or transaction details later, contact Chase customer service and request a copy. They can provide statements for the time the account was open.

Will closing my savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and does not affect your credit score. Only credit accounts—credit cards, loans, lines of credit—show up on your credit history.

What if I close the account but then need to dispute a transaction?

You can still dispute a transaction after the account is closed, as long as you do so within the time limit (usually 60 days from when you first see the unauthorized charge). Contact Chase customer service with the transaction details and your old account number.