You can close a Chase savings account online, by phone, or in person at a branch

The fastest way is online through your Chase account if you have access to Chase.com or the mobile app. You can also call Chase customer service at 1-800-935-9935 and ask to close the account, or walk into any Chase branch with your ID. Chase does not charge a fee to close a savings account, and you do not need a reason to do it. The main thing to know before you start: make sure your account balance is zero or move any remaining money to another account first, because Chase will not close an account with a balance.

The process itself takes minutes to request, but the actual closure may take a few business days to complete. If you have automatic transfers, bill payments, or direct deposits linked to this account, those will stop working once the account closes, so plan ahead if any of those matter to you.

Key Takeaways

  • You must have a zero balance before Chase will close your savings account; transfer or withdraw any remaining money first.
  • Online closure through Chase.com or the mobile app is the fastest method if you have login access.
  • Phone closure at 1-800-935-9935 takes about 10 minutes and works if you cannot access your account online.
  • Any automatic transfers, bill payments, or direct deposits tied to this account will stop once it closes.
  • There is no fee to close a Chase savings account, and closure typically completes within a few business days.

Closing your account online through Chase.com or the app

Log into your Chase account on Chase.com or open the Chase mobile app. Navigate to your savings account and look for a settings or account options menu—this is usually represented by a gear icon or three dots. Select the option to close the account. Chase will ask you to confirm that your balance is zero and that you want to proceed. Once you confirm, the request is submitted and the account will close within a few business days.

If you cannot find the close account option in the menu, it may mean your account has a balance or there is a hold on it. Go back and check your balance. If it shows zero and you still cannot find the option, move to the phone method instead.

Closing your account by phone

Call Chase customer service at 1-800-935-9935. Tell the representative you want to close your savings account. They will verify your identity by asking for your account number, Social Security number, and possibly other information. Confirm that your account balance is zero. If it is not, the representative will tell you how to transfer or withdraw the remaining balance before closing.

Once the representative confirms your balance is zero, they will process the closure request. The call usually takes 10 to 15 minutes. Ask the representative for a confirmation number and write it down. The account will close within a few business days, and you should see it removed from your account list online.

Closing your account in person at a Chase branch

Bring your ID and go to any Chase branch during business hours. Tell a teller you want to close your savings account. They will pull up your account, verify your balance is zero, and process the closure. This method is useful if you have questions or if you need to withdraw cash from your account before closing it.

The teller will give you a receipt or confirmation. The account will close within a few business days. If you do not have a Chase branch near you, use the phone or online method instead.

What to do with money still in the account

If your account has a balance, you must move or withdraw that money before Chase will close it. You have two options: transfer the money to another bank account (yours or someone else's), or withdraw it as cash at a Chase branch or ATM.

To transfer online, log into Chase and use the transfer tool to send money to another account you own at Chase or at a different bank. This usually takes one to three business days depending on the receiving bank. To withdraw cash, go to a Chase branch or ATM and take out the full balance. Once the balance is zero, you can proceed with closing the account using any of the three methods above.

What happens to automatic payments and direct deposits

Before you close the account, check whether any automatic bill payments, transfers, or direct deposits are connected to it. You can see this in your Chase account under the settings or transfers section. If you have automatic payments set up, those will fail once the account closes, which could result in late fees from the company you owe money to.

Update any automatic payments to a different bank account at least one week before you close the savings account. If you receive direct deposits to this account, contact your employer or the organization sending the deposit and give them your new account number. Once everything is switched over, you can safely close the account.

Timeline and what to expect after closure

The closure request is processed immediately when you submit it online, call, or visit a branch. However, the account itself may take two to five business days to fully close. During this time, the account will still appear in your Chase account list, but you will not be able to use it. After the closure is complete, the account will disappear from your account list entirely.

You will not receive a confirmation letter in the mail unless you ask for one. If you want written proof that the account is closed, call Chase customer service and request a closure confirmation letter. Keep any confirmation numbers you received during the process in case you need to reference them later.

Frequently Asked Questions

Do I lose my debit card if I close my savings account?

No. Your debit card is tied to your checking account, not your savings account. Closing a savings account does not affect your debit card or checking account. If you close your checking account, that is when your debit card stops working.

What if I have a negative balance or owe Chase money?

Chase will not close the account until the balance is zero. If you have a negative balance, you owe Chase that amount. Contact Chase to find out how much you owe and pay it before requesting closure. Once paid, the balance will be zero and you can proceed.

Can I reopen a closed Chase savings account?

Yes, you can open a new Chase savings account at any time. However, once an account is closed, that specific account cannot be reopened. You would need to open a new account with a new account number. There is no fee to open a new savings account.

Will closing my savings account hurt my credit score?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts like credit cards, loans, and lines of credit appear on your credit report.

What if my account is frozen or has a hold on it?

If Chase has placed a hold or freeze on your account, you will not be able to close it until the hold is removed. Call Chase at 1-800-935-9935 and ask why the hold is there. Once it is lifted, you can proceed with closure.