You can close a Chase savings account online, by phone, or in person at a branch
Chase lets you close a savings account through three channels: their mobile app or website, a phone call to customer service, or a visit to a Chase branch. The fastest route is usually online if you have no pending transactions or holds. If you have a balance, you'll need to decide whether to transfer it to another account or request a check. Chase will not close the account until the balance is zero.
Before you start, gather your account number (visible on statements or in the app) and make sure you know where your money is going. If you're moving funds to another bank, have that account's routing and account number ready. The actual closure takes a few minutes once the balance clears, but if you're waiting for a check or transfer, the full process can take 5 to 10 business days.
Key Takeaways
- Your Chase savings account balance must be zero before Chase will close it; you can transfer funds online, request a check, or move money to another Chase account.
- Online closure through the Chase app or website is the fastest method if you have no pending transactions or account holds.
- If you call or visit a branch, a representative can walk you through the balance transfer and close the account on the same day.
- After closure, you'll lose access to that account's debit card (if one was issued) and any automatic deposits or payments tied to it.
- Chase does not charge a fee to close a savings account, but check whether you have an active promotional rate before you close.
Closing your account online through the Chase app or website
Log into your Chase account on your phone or computer. Navigate to the savings account you want to close. Look for a menu option labeled "Account Services," "Manage Account," or a three-dot menu icon. Select the option to close or deactivate the account.
Chase will show you the current balance and ask you to confirm how you want to handle it. If the balance is $0, you can proceed to closure. If there is money in the account, you'll see options to transfer it to another Chase account (instant) or to an external bank account (takes 1 to 3 business days). Complete the transfer, then return to close the account once the balance shows zero.
After you confirm closure, Chase will send you a confirmation email. The account will be closed within one business day. You will no longer see it in your account list, and any debit card tied to that account will stop working.
Closing your account by phone
Call the number on the back of your Chase debit card or savings account statement. Tell the representative you want to close your savings account and provide your account number. They will pull up your balance and ask how you want to handle any remaining funds.
If you have a balance, the representative can transfer it to another Chase account immediately, or initiate a transfer to an external bank account (which takes 1 to 3 business days). You can also request a check, which Chase will mail to your address on file; this typically arrives within 7 to 10 business days.
Once the balance is zero, the representative will close the account on the call. You'll receive a confirmation number. Ask for it and keep it for your records. The account closure is effective immediately, though it may take one business day to disappear from your online account list.
Closing your account in person at a Chase branch
Visit any Chase branch with your ID and the account number you want to close. Tell a teller or banker that you want to close your savings account. They will look up your balance and discuss your options for the remaining funds.
The teller can transfer money to another Chase account on the spot, or start a transfer to an external bank account (which takes 1 to 3 business days). If you prefer a check, they can request one, which will be mailed to you within 7 to 10 business days. Once the balance is zero, they will close the account immediately and give you a receipt.
Closing in person is useful if you have questions about your account or if you're moving money to a new bank and want to confirm the details before the transfer goes through.
What happens to your debit card and automatic transactions
If your Chase savings account had a debit card attached, that card will stop working once the account closes. If you also have a checking account with Chase, your checking debit card will continue to work—only the card linked to the savings account is affected.
Before you close the account, check whether any automatic deposits (like direct deposit of a paycheck) or automatic payments (like transfers to pay bills) are tied to this savings account. If they are, you'll need to update those instructions to point to a different account, or they will fail. Log into your employer's payroll system or your bill-pay service and change the account number before closure.
If you have pending transactions—a transfer that hasn't cleared yet, a check you wrote against the account, or a hold from a merchant—Chase may not let you close the account until those clear. Ask the representative how long to wait, or check back in a few days.
Fees and promotional rates to consider before closing
Chase does not charge a fee to close a savings account. However, if you opened the account recently as part of a promotional offer (for example, a bonus for opening a new account), closing it may disqualify you from the bonus or require you to repay it. Check your account terms or ask a representative before you close.
If your savings account is earning a promotional interest rate that is higher than the standard rate, closing it means you lose that rate. If you're closing because the rate is too low, compare it to rates at other banks before you go through with closure—you may be able to move the money to a higher-yield account elsewhere.
What to do if you can't close the account online
If the online closure option doesn't appear or you get an error message, the most common reasons are: the account has a pending hold, there is a balance you haven't transferred yet, or the account is flagged for review. Call Chase customer service or visit a branch to find out why.
If Chase has placed a hold on the account (for example, because of a dispute or suspected fraud), you'll need to resolve that before closure. A representative can tell you what the hold is for and how long it will last. If the account is flagged for review, ask how long the review takes and whether you can close it once the review is complete.
Frequently Asked Questions
Can I reopen a Chase savings account after I close it?
Yes. You can open a new Chase savings account at any time, either online or at a branch. However, if you closed the account because of a promotional offer, you may not be able to claim that bonus again right away—Chase typically has a waiting period (often 90 days to one year) before you can open another account and receive the same bonus.
What if I have a negative balance or owe Chase money?
If your account is overdrawn, you cannot close it until the balance is paid. Call Chase or visit a branch to pay the negative balance, then proceed with closure. If you owe money on a separate debt (like a credit card or loan), that won't prevent you from closing the savings account, but Chase may apply any remaining balance to that debt.
How long does it take for a check to arrive after I request one?
Chase typically mails a check within 7 to 10 business days. The check is sent to the address on file for your account. If you don't receive it within two weeks, call Chase with your confirmation number and they can issue a replacement or transfer the funds electronically instead.
Will closing my savings account affect my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products (credit cards, loans, lines of credit) appear on your credit report.
Can I close the account if I have a pending direct deposit?
You can close the account, but the direct deposit will fail if it arrives after closure. Before you close, update your employer's payroll system or your benefits provider with a new account number. If a deposit arrives after the account is closed, contact Chase—they can sometimes redirect it to another account you own, or you'll need to contact your employer to reissue the deposit.