You can close a Chase savings account online, by phone, or in person at a branch
The fastest way is online through Chase's website or mobile app if your account is in good standing and has a zero balance. If you have money left in the account, you'll need to transfer or withdraw it first — Chase won't close an account with funds still in it. If you prefer to speak to someone, you can call Chase customer service at the number on the back of your debit card, or walk into any Chase branch with your ID.
The entire process takes minutes if done online, or about 10 to 15 minutes if you go to a branch or call. There's no fee to close a savings account, and you won't lose access to other Chase accounts you may have — closing savings doesn't affect checking or credit cards.
Key Takeaways
- Empty your account completely before closing — transfer remaining money to another bank account or withdraw it in cash.
- Online closure through the Chase app or website is the quickest method and requires no phone call or branch visit.
- If you close your account and later realize you need it, you can reopen a Chase savings account, though a new account number will be assigned.
- Closing a savings account does not affect your credit score or other Chase accounts you hold.
How to close your account online
Log into your Chase account on the website or mobile app and navigate to the account settings or account management section. Look for an option labeled "Close Account" or "Account Services." Chase will ask you to confirm the account has a zero balance — if it doesn't, you'll need to go back and transfer or withdraw the remaining funds first.
Once you confirm the balance is zero, Chase will walk you through a final confirmation screen. You'll see the account number and the date the closure will take effect. After you submit, you'll receive a confirmation number and an email receipt. The account closes immediately, though it may take a few business days for the closure to fully process on Chase's end.
Closing your account by phone or in person
Call the customer service number on the back of your debit card or on your Chase statement. Tell the representative you want to close your savings account and provide your account number. They'll confirm your balance is zero and ask a few security questions to verify your identity. Once confirmed, they'll process the closure over the phone and give you a confirmation number.
If you prefer to close in person, bring your ID and debit card to any Chase branch. A teller can close the account on the spot, provided the balance is zero. This is the best option if you have questions or want to discuss moving your money to another account before closing.
What to do with your money before closing
You must remove all funds from the account before Chase will close it. You have two options: transfer the money to another bank account, or withdraw it as cash. To transfer, use Chase's online transfer tool to move funds to a checking account at Chase or another bank — this typically takes one to three business days depending on the receiving bank. To withdraw, visit a Chase branch or use an ATM to take out the full balance in cash.
If you're moving to a different bank entirely, transferring electronically is safer than carrying large amounts of cash. If you're keeping money at Chase but moving it from savings to checking, you can do this transfer instantly through the app or website before closing.
What happens after you close the account
Once closed, you can no longer deposit or withdraw from that account. Any automatic transfers or bill payments linked to the account will fail, so check for any recurring payments before you close. If you set up direct deposit to this account, you'll need to update your employer or the organization sending the deposit with your new account number.
Your account history remains available for a period of time — you can still view past statements and transactions through your Chase account for tax or record-keeping purposes. Chase will not reopen a closed account, but you can open a new savings account at any time if you change your mind.
Reasons to close and alternatives to consider
People close savings accounts for several reasons: moving to a different bank, consolidating multiple accounts, or simply not using the account anymore. Before you close, consider whether you might want to keep it. A savings account costs nothing to maintain if you're not using it, and keeping one open preserves your banking history with Chase.
If you're closing because of low interest rates, you might explore Chase's other savings products — some accounts offer higher rates depending on your balance. If you're closing because of fees, check whether you're meeting the minimum balance requirement; many Chase savings accounts have no monthly fee if you maintain a certain balance. If you're closing to move to another bank, that's a straightforward reason to proceed.
If you need to reopen an account later
You can open a new Chase savings account at any time through the website, app, or a branch. The process is the same as opening any new account — you'll provide personal information, choose an account type, and fund it. Your new account will have a different account number than the one you closed, so it will be treated as a separate account in Chase's system.
Closing and reopening does not affect your credit score. Chase may review your banking history with them when you open the new account, but there's no penalty for having closed a previous account.
Frequently Asked Questions
Will closing my savings account hurt my credit?
No. Closing a savings account has no effect on your credit score. Credit bureaus track credit accounts like loans and credit cards, not deposit accounts. You can close a savings account without any impact to your credit history or future borrowing ability.
What if I have pending transactions when I try to close?
Chase won't close the account until the balance is zero and all pending transactions have cleared. If you see a pending charge, wait for it to post, then withdraw or transfer the remaining balance. Once everything has cleared, you can proceed with closure.
Can I close the account if I have a negative balance?
No. If your account is overdrawn, you'll need to deposit money to bring it to zero before closing. Chase will not close an account with a negative balance. Once you've covered the overdraft, the closure process can proceed.
Do I need to close other Chase accounts if I close my savings?
No. Closing a savings account is independent of any other accounts you hold. Your checking account, credit cards, or other Chase products remain open and unaffected. You can close just the savings account and keep everything else active.
How long does it take for the account to fully close?
The closure is immediate when you submit it online or over the phone, but it may take a few business days for Chase's system to fully process the closure. You'll lose access to the account right away, but you may see it listed as "closed" in your account history for several days afterward.