Where to find your account number on a Chase statement or card
Your Chase checking account number appears on the bottom left of every paper statement you receive, printed after the routing number and before the check number. If you have a Chase debit card, the account number is also on the card itself — it's the longer string of digits printed below your name. The routing number (which identifies Chase as your bank) is 021000021 for most Chase accounts, but your account number is unique to you.
The easiest place to look first is your most recent paper statement or your debit card. Both show the full account number without any steps required. If you've thrown away your statements or don't have your card handy, you have several other options that take just a few minutes.
Key Takeaways
- Your account number appears on paper statements (bottom left), debit cards, and inside your Chase online account under account details.
- Chase online banking and the mobile app both display your full account number in the account information section.
- You can call Chase customer service at the number on the back of your debit card to request your account number over the phone.
- Chase will not email your account number to you for security reasons, so you must retrieve it through the app, website, or phone.
Log into Chase online banking to see your account number
Go to chase.com and sign in with your username and password. Once you're logged in, look for your checking account in the account list on the left side of the screen or in the main dashboard. Click on the account name to open the account details page.
On that page, you'll see an option labeled "Account Details" or "Account Information" — the exact wording varies slightly depending on which version of Chase's website you're using. Click it, and your full account number will display on screen. You can write it down, take a screenshot, or copy it to use right away. This method works on any device with internet access and takes about two minutes.
Use the Chase mobile app to find your account number
Open the Chase mobile app and sign in. Tap on your checking account from the list of accounts shown on the home screen. At the top or bottom of the account screen, you'll see a menu option — usually three dots or a gear icon — that opens more details about the account.
Tap "Account Details" or "Account Information" from that menu. Your account number will appear on the screen. The mobile app is often faster than the website if you're already on your phone, and the account number displays the same way whether you're using an iPhone or Android device.
Call Chase customer service to get your account number by phone
Look at the back of your Chase debit card — the customer service number is printed there. Call that number and follow the prompts to speak with a representative. You'll need to verify your identity by providing your Social Security number, date of birth, or other information Chase asks for.
Once verified, tell the representative you need your checking account number. They will read it to you over the phone. This method works if you can't access the internet or prefer to speak with someone directly. Wait times vary depending on how busy Chase is, but you should reach someone within 10 to 20 minutes during business hours.
What to do if you can't access your online account
If you've forgotten your Chase online password or can't log in for another reason, you can reset it directly on the login page. Click "Forgot username or password?" and follow the steps to verify your identity. Chase will send a reset link to your email address or text a code to your phone number on file.
If you don't have access to the email or phone number associated with your account, call Chase customer service using the number on your debit card. They can help you regain access to your account or provide your account number directly over the phone after you verify your identity.
Why Chase won't email your account number to you
Chase does not send account numbers through email, even if you request it. This is a security measure — email is not encrypted, and account numbers in email can be intercepted or accessed by someone else who gains access to your email account. The same applies to text messages: Chase will not text your full account number to you.
If someone claiming to be from Chase offers to email or text your account number, that is not a legitimate Chase communication. Retrieve your account number only through the methods above: paper statements, your debit card, the online banking website, the mobile app, or a phone call to the customer service number on your card.
Frequently Asked Questions
Is my account number the same as my routing number?
No. Your routing number (021000021 for most Chase accounts) identifies Chase Bank itself. Your account number identifies your specific checking account within Chase. Both numbers appear together on the bottom of your checks and statements, but they are different numbers that serve different purposes.
Can I find my account number on a check?
Yes. On the bottom of any check, you'll see three sets of numbers separated by colons. The first set is the routing number, the middle set is your account number, and the last set is the check number. This is the fastest way to find your account number if you have checks available.
What if I see my account number but it looks incomplete or cut off?
Chase account numbers are typically 10 digits long. If what you're seeing appears shorter or longer, make sure you're looking at the account number and not the routing number or check number. If you're still unsure, call Chase customer service to confirm you have the correct number.
Do I need my account number to use my debit card?
No. You only need your card number (the 16 digits on the front of the card), expiration date, and CVV to make purchases or payments. Your account number is needed for things like setting up direct deposit, wire transfers, or ACH payments — situations where money moves directly between bank accounts rather than through the card itself.
Can someone use my account number to steal money from my account?
An account number alone is not enough to transfer money out of your account. A person would also need your routing number and usually additional verification like your password or answers to security questions. However, keep your account number private anyway — share it only with people or organizations you trust, like your employer for direct deposit or a biller for automatic payments.