You can close a Chase savings account by phone, in person at a branch, or through the mail — the fastest route is usually a phone call to Chase customer service
Chase does not charge a fee to close a savings account, and you can do it without visiting a branch if you prefer. Before you close, make sure your account balance is zero or transfer any remaining money to another bank account. Chase will not automatically move your funds, so if you leave money in the account after closing, it may be returned to you by check or held according to Chase's unclaimed property procedures.
The account closes immediately when you complete the process, though it may take a few business days for the closure to show in your online banking. If you have pending transactions or automatic transfers set up, cancel those first to avoid problems after the account is closed.
Key Takeaways
- You can close your Chase savings account by calling 1-800-935-9935, visiting a Chase branch in person, or mailing a written request to Chase.
- Your account balance must be zero before closing — transfer or withdraw any remaining funds to another account first.
- Cancel any automatic transfers, bill pay, or direct deposits linked to the account before you close it.
- The account closes immediately, but it may take a few business days for the closure to appear in your online banking records.
- Chase does not charge a fee to close a savings account at any time.
Closing by phone is the fastest method
Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number ready — you can find it on your debit card, a recent statement, or in the Chase mobile app. The representative will verify your identity by asking security questions, then confirm your account balance and process the closure.
If your account has a balance, the representative will ask where you want the money sent. You can have it transferred to another Chase account you own, transferred to an external bank account, or mailed to you as a check. The phone call usually takes 5 to 10 minutes. Chase customer service is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.
Closing in person at a Chase branch
Visit any Chase branch with a valid government-issued ID and ask to close your savings account. Bring your debit card or account number. The branch representative will verify your identity, confirm your balance, and process the closure on the spot. If you have money in the account, you can withdraw it in cash, transfer it to another account, or ask for a check.
Branch hours vary by location, so check the Chase branch locator on their website or call ahead to confirm hours before you go. Closing in person takes about 10 to 15 minutes. This method works well if you prefer to handle it face-to-face or if you want to withdraw cash immediately.
Closing by mail if you cannot call or visit
Write a letter to Chase requesting account closure and include your full name, account number, and the date. Mail it to Chase at the address listed on your most recent statement or on the Chase website. In your letter, specify what you want done with any remaining balance — transfer to another account, mail a check, or another option.
Closing by mail takes longer than phone or in-person closure because Chase must receive the letter, process it, and send you confirmation. This usually takes two to three weeks. Keep a copy of your letter for your records. If you do not receive confirmation within three weeks, call Chase to confirm the account is closed.
What to do before closing your account
Check your account for any pending transactions or scheduled transfers. If you have automatic bill pay, direct deposits, or recurring transfers set up, cancel them before closing the account. You can do this through Chase online banking or by calling customer service. Canceling these prevents failed transactions or returned payments after the account closes.
Withdraw or transfer your entire balance to zero. Chase will not close an account with a balance remaining, and if you leave money behind, it may be returned to you by check or held as unclaimed property. If you have overdraft protection linked to this account, ask the representative to remove it before closing.
What happens after you close the account
The account closes immediately when you complete the process, but it may take one to three business days for the closure to show in your online banking or mobile app. You will not be able to make deposits or withdrawals after closure. If you receive a check from Chase for any remaining balance, deposit it at another bank within the timeframe printed on the check.
Keep your account closure confirmation for your records. If you ever need proof that the account was closed on a specific date, you can contact Chase and request documentation. Chase keeps records of closed accounts for several years.
Reasons to close a savings account and alternatives
You might close a Chase savings account if you are moving to another bank, consolidating accounts, or no longer need the account. Before closing, consider whether you want to keep it open for emergency savings or as a backup account. If the account has a monthly maintenance fee, you can sometimes waive it by maintaining a minimum balance or setting up direct deposit instead of closing.
If you are closing because of low interest rates, compare Chase savings rates to other banks — rates change frequently and may improve. If you are closing because of fees, call Chase and ask whether the fee can be waived or removed. Some customers have had fees reversed by speaking with a representative.
Frequently Asked Questions
Can I close my Chase savings account if I have a negative balance?
No. You must bring your account to zero or positive before closing. If your account is negative, you owe Chase that amount. Pay the negative balance first, then request closure. If you do not pay it, Chase may send the debt to collections.
Will closing my savings account affect my credit score?
No. Closing a savings account does not appear on your credit report and does not affect your credit score. Only credit accounts like credit cards and loans appear on your credit report. Savings accounts are deposit accounts, not credit accounts.
What if I close my account and then want to reopen it?
You can open a new Chase savings account at any time by visiting a branch, calling customer service, or applying online. You will need to meet current account opening requirements and may need to make an initial deposit. Your old account number cannot be reused.
How long does Chase keep records of a closed account?
Chase keeps records of closed accounts for at least seven years. If you need a statement or proof of closure after closing the account, you can contact Chase and request documentation. There is no charge for this request.
Can I close my account if I have pending direct deposits or transfers?
You should cancel pending direct deposits and transfers before closing. If you close with pending transactions, they may fail or be returned. Contact Chase or your employer to redirect direct deposits to your new account before closing.