You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions

Chase does not offer a full account closure option in their online banking portal. Instead, you must withdraw all funds first, then contact Chase by phone, mail, or in person to formally close the account. The online tools let you transfer money out, but the final closure step requires speaking to a representative or submitting a written request.

If your account is already empty and you want to close it, call Chase customer service at 1-800-935-9935 (the number on the back of your debit card or statements). Have your account number ready. The representative will confirm your identity and process the closure. This typically takes effect within 5 to 10 business days, though Chase may keep records for longer for regulatory reasons.

Key Takeaways

  • Chase savings accounts cannot be closed entirely through their website or app—you must call customer service or visit a branch in person.
  • Your account balance must be zero before Chase will close the account, so transfer or withdraw all money first.
  • Call 1-800-935-9935 to request closure; have your account number and a form of ID verification ready.
  • Account closure typically completes within 5 to 10 business days after you contact Chase.
  • If you have a linked checking account or automatic payments tied to the savings account, update those before closing to avoid failed transactions.

How to empty your account before closing

Log into your Chase account online or through the mobile app. Go to the savings account you want to close and select the option to transfer funds. You can move money to another Chase account you own (checking, money market, or another savings account) or to an external bank account you have already linked to your Chase profile.

If you have not linked an external account yet, you can add one during the transfer process. Chase will ask for the receiving bank's routing number and your account number at that bank. The transfer typically takes 1 to 3 business days for external accounts, though transfers between your own Chase accounts are usually instant.

For any remaining balance that is too small to transfer (sometimes a few cents), withdraw it at a Chase ATM or branch. Once the balance reads zero, you are ready to contact Chase for closure.

Calling Chase to close your account

Call 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number ready—you can find it on your debit card, statements, or in the app under account details. The representative will verify your identity by asking for your Social Security number, date of birth, or other personal information.

Confirm the account balance is zero before you call. If it is not, the representative will ask you to empty it first. Once confirmed, they will process the closure request. Ask for a confirmation number and note the date you called. Chase will send a final statement to your mailing address on file, usually within 30 days.

Closing your account by mail or in person

If you prefer not to call, you can close your account by visiting a Chase branch in person. Bring a government-issued ID and your account number. Tell a banker you want to close the savings account. They will verify the balance is zero and process the closure on the spot. This is often the fastest way to get immediate confirmation.

You can also send a written request by mail. Write a letter to Chase stating your name, account number, and request to close the account. Sign and date it, then mail it to the address on your statement or to your local Chase branch. Include a copy of your ID. Chase will respond by mail to confirm the closure, which can take 2 to 4 weeks.

What happens to automatic payments and linked accounts

Before you close the account, check whether any automatic payments, direct deposits, or transfers are tied to this savings account. Log into your Chase account and look at the recent transaction history and scheduled transfers. If you have set up automatic bill payments or transfers from this account, they will fail once the account closes.

Update any automatic payments to use a different account at least one week before you request closure. If you have direct deposit set to this account, change it to your checking account or another savings account. If you have a linked external account that receives transfers from Chase, those transfers will stop working once the savings account closes.

Timeframe for closure and what to expect after

After you contact Chase, the closure usually takes effect within 5 to 10 business days. During this time, the account may still appear in your online banking, but you will not be able to use it. Do not attempt to make deposits or transfers to the account during this period.

Chase will send a final statement to your mailing address on file. This statement will show the account closure date and confirm the final balance was zero. Keep this statement for your records. If you need proof of closure for tax or legal reasons, you can request a written confirmation letter from Chase by calling customer service.

Reasons Chase might refuse to close your account

Chase will not close an account if the balance is not zero. They will also refuse if there are pending transactions, holds, or disputes on the account. If you have a negative balance (you owe Chase money), you must pay that amount before closure.

If the account is linked to a line of credit or has an overdraft protection feature tied to it, Chase may require you to remove that link first. Ask the representative on the phone what needs to happen before closure can proceed. They will tell you the specific steps to take.

Frequently Asked Questions

Will closing my Chase savings account hurt my credit score?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit impact your credit. You can close a savings account without any credit consequences.

What if I have a pending deposit or transfer when I try to close?

Wait for the pending transaction to complete before requesting closure. Pending transactions can take 1 to 3 business days to post. Once the transaction is complete and your balance is zero, then contact Chase to close the account.

Can I reopen a Chase savings account after I close it?

Yes, you can open a new Chase savings account at any time. However, if you closed the account due to a problem with Chase or a dispute, opening a new account will be a fresh start with a new account number. Your old account history will remain in Chase's records.

Do I need to close the account in person, or can I do it entirely by phone?

You can close it by phone. Call 1-800-935-9935 with your account number and ID information ready. The representative will process the closure over the phone. You do not have to visit a branch unless you prefer to or want immediate confirmation in writing.

What if I forgot my online banking password and can't access my account to transfer the money?

Call Chase customer service or visit a branch in person. A representative can help you transfer the funds without logging in online. Bring your ID and account number. They can move the money to another account or issue a check for the balance.