You can close most Chase accounts online through your account settings, but the method depends on which type of account you have
Chase lets you close checking and savings accounts through their website or mobile app without calling or visiting a branch. The process takes a few minutes: you log in, navigate to account settings, and request closure. Chase will then walk you through what happens to any remaining balance, pending transactions, and direct deposits.
Not every account type can be closed online. Investment accounts, credit cards, and business accounts require a phone call to Chase customer service or a visit to a branch. If you have a mortgage or auto loan with Chase, closing a linked deposit account may affect your loan servicing, so Chase may ask you to verify this before proceeding.
Before you close, make sure any outstanding checks have cleared, automatic payments are redirected, and your balance is zero or you know where the remaining money will go. Chase will not close an account with a negative balance until you pay what you owe.
Key Takeaways
- Chase personal checking and savings accounts can be closed online through the website or mobile app in a few minutes.
- You must have a zero balance or arrange for Chase to send your remaining funds before closure is complete.
- Any pending transactions, automatic payments, and direct deposits linked to the account need to be handled before or after closure.
- Credit cards, investment accounts, and business accounts cannot be closed online and require a phone call or branch visit.
- If you have a mortgage or loan with Chase, closing a linked deposit account may trigger a review of your loan terms.
Steps to close a Chase checking or savings account online
Log into Chase.com or open the Chase mobile app and go to your account settings. Look for an option labeled "Close Account" or "Account Services"—the exact wording varies by app version. Select the account you want to close from your list of accounts.
Chase will show you your current balance and ask you to confirm that all pending transactions have cleared. If your balance is above zero, you can choose to have Chase mail you a check, transfer the funds to another Chase account, or transfer to an external bank account you have on file. If you do not have an external account linked, you will need to add one before proceeding, or request a check by mail.
Review the closure summary, which will tell you the date the account closes and what happens to any recurring payments or direct deposits. Confirm the closure. Chase will send you a confirmation email and a final statement showing the account is closed.
What to do before closing your account
Stop or redirect any automatic bill payments, subscription charges, or paycheck direct deposits that are tied to the account. Log into each service (utilities, insurance, subscriptions, your employer's payroll system) and update the account number or payment method. This usually takes a few days to process, so do this at least one week before you close the account.
Wait for any checks you have written to clear. If you close the account while checks are still pending, Chase will honor them, but the funds will come from your closed account and may trigger overdraft fees or rejection. Contact anyone you have written a check to and ask when they plan to deposit it, or stop payment on checks you no longer need.
Review your account for any recurring transactions you may have forgotten about—gym memberships, streaming services, insurance premiums, loan payments. These will fail after closure if not redirected first. Check your last three months of statements for anything that repeats monthly or quarterly.
What happens to your money and account history
If you have a balance remaining in the account, Chase will not close it until the money goes somewhere. You can transfer it to another bank account, another Chase account, or request a check by mail. Transfers to external accounts usually take one to three business days. Checks by mail take five to ten business days.
Your account history and statements remain available through Chase for a limited time after closure—typically seven years for tax and legal purposes. You can download statements before closure or request them from Chase after the account is closed. If you need records for a loan application, tax return, or legal matter, save them before you close.
Closing an account does not affect your credit score directly, but it may lower your available credit if the account was a credit card or line of credit. Closing a deposit account (checking or savings) has no impact on credit.
Accounts that cannot be closed online
Chase credit cards must be closed by phone. Call the number on the back of your card or contact Chase customer service. They will ask whether you want to keep the account open for rewards or history purposes, or close it permanently. Closing a credit card account reduces your available credit and may affect your credit utilization ratio.
Business accounts, investment accounts, and brokerage accounts require a phone call or branch visit. If you have a Chase business checking account, you will need to call the business banking line or visit a branch with authorization documents. Investment and brokerage accounts must be closed through the investment services team.
If you have a mortgage, auto loan, or personal loan with Chase, closing a linked deposit account may trigger a review. Chase may require you to maintain a deposit account as a condition of the loan. Call the loan servicing number before closing to confirm whether this applies to your loan.
What to do if you cannot close the account online
Call Chase customer service at the number on your statement or debit card. Have your account number and Social Security number ready. Explain that you want to close the account and answer any questions about why. Chase may ask if you want to keep the account open or if there is a problem they can fix.
If you prefer not to call, visit a Chase branch in person with a photo ID and your debit card or account number. A banker can close the account on the spot and handle any remaining balance. Bring any checks or documents related to the account if there is a dispute or complication.
If you have a negative balance (you owe Chase money), you must pay it before the account can close. Chase will not process closure until the debt is settled. You can pay online, by phone, or at a branch.
After your account is closed
You will receive a final statement showing the closure date and any remaining activity. Keep this statement for your records. If you set up automatic payments or direct deposits with the closed account number, those transactions will fail. Contact the relevant companies again to confirm the new payment method is active.
If you closed the account because of fraud or unauthorized activity, report it to Chase immediately and request a fraud investigation. Chase will issue a new debit card for any remaining active accounts and may place a temporary hold on your profile while they review the activity.
If you plan to reopen a Chase account later, you can do so at any time. There is no waiting period. However, if you closed the account due to overdrafts or unpaid fees, Chase may review your banking history before approving a new account.
Frequently Asked Questions
Can I close my Chase account if I have a pending direct deposit?
You can close the account, but the direct deposit will fail and bounce back to your employer's payroll system. Redirect your direct deposit to a new account at least one week before closing. If the deposit hits after closure, contact your employer's payroll department to resubmit it to the correct account.
What if I close my account and then need to access old statements?
Chase keeps statements available online for seven years after closure. Log into your account with the same username and password you used before closing, and your statement history will still be there. You can also call Chase and request copies by mail if you no longer have online access.
Will closing my Chase account hurt my credit?
Closing a checking or savings account does not affect your credit score. Closing a credit card or line of credit may lower your available credit, which could raise your credit utilization ratio and have a small impact on your score. The effect is usually temporary.
Can I close my account if I have a negative balance?
No. You must pay the negative balance first. You can pay online, by phone, or at a branch. Once the balance is zero or positive, you can proceed with closure online or by calling customer service.
How long does it take for a Chase account to fully close?
The online closure request is processed immediately, and you will receive a confirmation email within a few minutes. The account is typically closed within one to three business days. Any remaining balance transfer or check by mail takes an additional five to ten business days.