Where to request a Pass Royale refund

Pass Royale refunds go through Supercell, the company that makes Clash Royale, not through your app store. You contact Supercell directly using the in-game support system or their website. Open Clash Royale, tap your profile icon, select Settings, then tap Support. From there you can describe your purchase and request a refund.

If you bought Pass Royale through Google Play, the App Store, or another payment method, Supercell still handles the refund decision — but they will coordinate with your payment provider to return the money. You do not need to contact Google or Apple first; Supercell manages that part.

You can also reach Supercell's support team through their website at supercell.com/en/support. Use the contact form and select Clash Royale as your game. Describe what you purchased, when, and why you want the refund. Include your player ID (found in your profile settings) so they can look up your account.

Key Takeaways

  • Contact Supercell through the in-game support menu or their website — they handle Pass Royale refunds, not your app store.
  • Have your player ID ready when you contact support, as Supercell uses it to find your purchase history.
  • Refunds typically take 5 to 10 business days to appear in your original payment method after Supercell approves them.
  • Supercell usually refunds Pass Royale if you request it within 48 hours of purchase or if you did not use the pass.
  • If you bought through an app store, Supercell coordinates the refund with Google Play or Apple — you do not handle that step.

Timeline for receiving your refund

After Supercell approves your refund request, the money takes 5 to 10 business days to reach your original payment method. If you paid with a credit card, the refund appears as a credit on your next statement. If you used a debit card or bank account, the funds return to that account. If you bought through Google Play or the App Store, the refund goes back to your app store balance first, then you can spend it on other games or withdraw it depending on your account settings.

Supercell typically responds to refund requests within 24 to 48 hours. If you do not hear back within two business days, check your email for a response — support tickets sometimes land in spam folders. You can also follow up through the in-game support menu to see the status of your request.

When Supercell will and will not refund Pass Royale

Supercell refunds Pass Royale most often if you request it within 48 hours of purchase and have not used the pass to unlock rewards. If you have already opened chests, earned cards, or collected the pass rewards, a refund becomes less likely but is not impossible — it depends on how much of the pass you consumed.

Supercell will not refund Pass Royale if you bought it, used all the rewards, and then changed your mind weeks later. They also decline refunds if you purchased the pass during a promotion and are now asking for money back because the promotion ended. If you bought the pass by mistake — wrong account, accidental tap, or someone else made the purchase — mention that in your request, as Supercell treats accidental purchases differently from buyer's remorse.

If your request is denied, you can ask Supercell to reconsider, but a second denial is usually final. Do not open multiple support tickets for the same purchase, as that can slow down your case or result in all of them being closed.

What information to include in your refund request

When you contact Supercell, provide your player ID, the date you purchased Pass Royale, and the amount you paid. If you remember the exact time of purchase, include that too — it helps Supercell find the transaction in their system faster. Explain why you want the refund: accidental purchase, did not use the pass, technical issue, or another reason.

Keep your explanation brief and factual. Supercell reviews hundreds of requests daily, and a clear, short message gets a faster response than a long one. If you have a screenshot of the purchase confirmation or your payment receipt, attach it — that speeds up verification. Do not threaten to dispute the charge with your bank or payment provider; that can result in your account being flagged or closed.

Refunds for Pass Royale bought with gems

If you purchased Pass Royale using gems (Clash Royale's in-game currency), the refund process is the same, but the money returns differently. Supercell refunds the gems to your account, not to your original payment method. You then have those gems to spend on other passes, chests, or cosmetics in Clash Royale.

If you originally bought the gems with real money and then used those gems for Pass Royale, you cannot get a refund of the original gems purchase — only the Pass Royale purchase itself. Supercell treats gem purchases and pass purchases as separate transactions.

What to do if Supercell denies your refund

If Supercell denies your refund request, you have a few options. You can contact them again with additional information — for example, if you initially said it was an accidental purchase but did not provide proof, you can follow up with more detail. You can also contact your payment provider (your bank, credit card company, or app store) and dispute the charge, though this should be your last resort because it can result in your Clash Royale account being suspended or closed.

Before disputing the charge, understand that Supercell may ban your account if you reverse a payment without their permission. If you do decide to dispute it, inform Supercell first through support so they know the dispute is coming and can respond to your payment provider. Some players have had their accounts restored after a dispute was resolved in their favor, but others have not.

Frequently Asked Questions

How long does Supercell take to respond to a refund request?

Supercell usually responds within 24 to 48 hours. Check your email for their reply, including your spam folder. If you do not hear back after two business days, you can follow up through the in-game support menu.

Can I get a refund if I already used the Pass Royale rewards?

It depends on how much you used. If you opened a few chests or earned some cards, Supercell may still refund you. If you completed the entire pass and collected all rewards, a refund is unlikely. Mention in your request how much of the pass you actually used.

What if I bought Pass Royale with someone else's payment method by mistake?

Contact Supercell immediately and explain the situation. Provide the player ID, the purchase date, and the amount. Supercell can refund the purchase, and the money returns to the payment method that was charged. The account holder of that payment method may need to confirm the refund.

Do I lose my Pass Royale progress if I get a refund?

Yes. If Supercell refunds your Pass Royale, any rewards you unlocked through the pass are removed from your account. You keep your cards and gold, but the pass-exclusive cosmetics and chests disappear. This is why Supercell usually denies refunds if you have already used the pass heavily.

Can I refund Pass Royale through Google Play or the App Store instead?

You can try, but Supercell handles Pass Royale refunds, not the app stores. If you request a refund through Google Play or Apple, they will likely direct you back to Supercell. It is faster to contact Supercell directly through the in-game support menu.