Total AV's refund policy gives you 30 days to request your money back
Total AV, an antivirus and security software company, offers a 30-day money-back may provide on new subscriptions. If you buy a plan and decide it's not right for you within that window, you can contact their support team to start a refund. The refund goes back to your original payment method — the same card or account you used to purchase.
The 30-day period starts from your purchase date, not from when you install the software or first use it. This means you need to request the refund before day 30 ends, even if you haven't opened the program yet. Total AV does not automatically refund you after 30 days; you have to ask.
Key Takeaways
- Total AV allows refunds within 30 days of purchase through their support team, not through an automated system.
- Refunds return to your original payment method, whether that's a credit card, debit card, or digital wallet.
- You must contact Total AV directly to request the refund; the company does not process refunds on its own after the 30-day window closes.
- Processing time for the refund to appear in your account varies by your bank or payment provider, typically taking 5 to 10 business days after Total AV approves it.
How to contact Total AV for a refund
Total AV's primary support channel is their website contact form. Go to their support or contact page, fill in your account information and the reason you want a refund, and submit. You should receive a response within one to two business days. Keep your order number or receipt handy — it speeds up the process.
You can also reach Total AV through live chat if that option is available on their website at the time you visit. Chat support may give you an answer faster than email, though availability depends on the time of day and your location. If you purchased through a reseller or third-party platform, contact that seller first, as they may handle refunds instead of Total AV directly.
What happens after you request a refund
Once you submit a refund request, Total AV reviews it to confirm you are within the 30-day window and that your account is may be able to access. may be able to access can be affected if you have already used a refund on that account or if there are signs of misuse. Most straightforward requests are approved within a few business days.
After Total AV approves the refund, the money does not appear instantly. Your bank or payment provider needs time to process it — typically 5 to 10 business days, though some banks take longer. Check your bank's transaction history or contact your bank if more than two weeks pass without the refund showing up. Total AV's approval is not the same as the money landing in your account.
Refunds for subscriptions purchased through third-party platforms
If you bought Total AV through Amazon, the Apple App Store, Google Play, or another third-party marketplace, the refund process is different. These platforms have their own refund policies, and you need to request the refund through them, not through Total AV. Amazon typically allows returns within 30 days; the App Store and Google Play have shorter windows, often 15 minutes to a few hours for app purchases.
Check the receipt or confirmation email from your purchase to see which platform charged you. Go to that platform's account settings or order history, find the Total AV purchase, and look for a "return" or "refund" option. If the option is not visible, contact that platform's customer service directly.
What to do if your refund request is denied
Total AV may deny a refund if you are outside the 30-day window, if you have already received a refund on that account, or if the account shows signs of abuse. If your request is denied, ask Total AV support for the specific reason. Sometimes the reason is a misunderstanding about dates or account history that can be cleared up with a follow-up message.
If you believe the denial is wrong, reply to the refund decision email with additional information — for example, proof of your purchase date if there is a discrepancy, or an explanation of your situation. Total AV support may reconsider. If they still refuse and you paid by credit card, you can also contact your card issuer to dispute the charge, though this should be a last resort after you have exhausted Total AV's own process.
Tracking your refund status
After Total AV approves your refund, ask them for a confirmation email or reference number. This gives you proof of the approval and a way to follow up if the money does not arrive. Save this email.
Check your bank account or payment method's transaction history to see when the refund posts. If you do not see it after 10 business days, contact your bank first — they can tell you whether Total AV sent it and where it is in their system. If your bank says they never received it, go back to Total AV with that information and ask for a status update or a resend.
Frequently Asked Questions
Can I get a refund if I used the software for the full 30 days?
Yes. Total AV's 30-day may provide does not require you to use the software sparingly or not at all. You can install it, run it, and use it for the entire 30 days and still request a refund. The only requirement is that you ask within 30 days of purchase.
What if I bought a multi-year subscription — do I get the whole amount back?
Total AV refunds the full amount you paid, regardless of whether you bought a one-year, two-year, or three-year plan. The 30-day window applies to the entire subscription cost, not just the first year.
How long does it take to see the refund in my bank account?
Total AV typically processes the refund within a few business days of approval. Your bank then needs 5 to 10 business days to post it to your account. In total, expect 1 to 2 weeks from the time you request it, though some banks are slower.
Can I cancel my subscription without getting a refund?
Yes. You can cancel Total AV at any time through your account settings. If you cancel after 30 days, you lose the refund option and your subscription simply ends on its renewal date. You will not be charged again, but you will not get money back for unused time.
What if Total AV is still running on my computer after I get a refund?
The refund only returns your money; it does not automatically uninstall the software. You need to uninstall Total AV yourself through your computer's control panel or settings. Uninstalling does not affect the refund — it just removes the program from your device.