Where to find the refund request option in EA App

Open the EA App on your phone or computer and go to your Account section. Look for Purchase History or Order History — the exact name depends on whether you're on mobile or desktop, but both lead to the same place. Find the purchase you want to refund and tap or click on it to open the order details.

Once the order details open, you should see a button or link that says Request a Refund or Return Item. This button only appears if the purchase is still within EA's refund window — usually 24 hours from the time you bought it, though some items have different rules. If you don't see the button, the refund period has closed and you'll need to contact EA support directly instead.

Key Takeaways

  • The refund request button appears in your Purchase History only within 24 hours of buying most items, so act quickly if you need to return something.
  • Some purchases — like battle pass items, season passes, or items you've already used in-game — cannot be refunded through the app, even within the window.
  • If the refund button doesn't appear, you've passed the refund window and must contact EA support by email or through their website to request an exception.
  • Refunds typically return to your original payment method within 3 to 5 business days, though some payment types take longer.
  • The EA App refund process only works for purchases made through the app itself — purchases from other stores or platforms use that store's refund system instead.

What types of purchases can be refunded through the app

Most in-game currency purchases, cosmetic items, and game passes can be refunded if you request it within 24 hours. This includes Apex Coins, FIFA Points, Sims FreePlay currency, and cosmetic skins or battle passes you haven't used yet. The key word is "haven't used" — if you've equipped an item in-game, opened a loot box, or consumed the purchase in any way, the refund button disappears.

Some items are non-refundable no matter when you request it. These include battle pass rewards you've already claimed, items you've gifted to another player, and purchases made more than 24 hours ago. Seasonal cosmetics and limited-time items follow the same 24-hour rule as everything else, so the limited-time label doesn't extend your refund window.

If you bought a game itself through the EA App — not just in-game currency or cosmetics — that purchase may have a different refund window. Check the specific game's store page or contact EA support to confirm, because full game refunds sometimes follow different rules than cosmetic purchases.

Step-by-step process for submitting a refund request

After you tap Request a Refund, the app will ask you to select a reason for the return. Choose the option that matches your situation — common reasons include "I didn't mean to purchase this," "I purchased this by mistake," or "I'm not satisfied with this purchase." Be honest about the reason, because EA reviews refund requests and may deny ones that seem inconsistent with the purchase history.

Next, the app will show you a summary of what you're returning and how much will be refunded. Review this carefully to make sure the amount is correct. Once you confirm, the refund request goes to EA's system. You'll see a confirmation message in the app, and EA will send you an email confirming that your request was received.

Do not close the app or navigate away until you see the confirmation message. If the app crashes or you accidentally close it before the confirmation appears, the refund may not process. If that happens, check your email — if you didn't receive a confirmation email within a few minutes, go to your Purchase History again and try submitting the request once more.

How long refunds take to appear in your account

After EA approves your refund request, the money returns to your original payment method. The timeline depends on what you paid with. Credit and debit card refunds typically show up within 3 to 5 business days. PayPal refunds usually arrive within 24 hours. Gift card refunds go back to your EA account balance immediately and appear in the app right away.

If you paid through a third-party platform like Apple's App Store or Google Play, the refund goes back to that platform first, and then that platform returns it to your payment method. This can add 1 to 2 extra business days. Check your payment method's transaction history rather than your bank account balance, because pending refunds sometimes don't show up as "posted" for several days even though they've been processed.

Weekends and holidays can slow things down. A refund submitted on Friday afternoon may not appear until the following Wednesday. If more than 7 business days have passed and you still don't see the money, contact EA support with your order number and refund confirmation email.

What to do if the refund button doesn't appear

If you're past the 24-hour window, the refund button won't show in the app. This is the most common reason people can't see it. You can still request a refund, but you'll need to go through EA support instead of the app. Visit help.ea.com, click Contact Us, and choose the option for billing or purchases. Explain that you want to return a purchase and provide your order number, which you can find in your Purchase History.

Sometimes the button doesn't appear even within 24 hours if the purchase is flagged as non-refundable or if there's a technical issue. Try logging out of the EA App completely, waiting a few minutes, and logging back in. If the button still doesn't appear, contact support — they can sometimes process refunds manually even when the app won't let you do it yourself.

If you bought the item through a different platform — like the PlayStation Store, Xbox Store, or Steam — the EA App won't have a refund button for it at all. Instead, you need to request the refund through that platform's own system. Each store has its own refund window and process, so check that store's help section for instructions.

Refund status and tracking after you submit

After you submit a refund request, check your email for a confirmation message from EA. This email will include your refund request number and the expected timeline. Keep this email — you'll need the request number if you have to follow up with support later.

The EA App doesn't show a real-time status tracker for refunds the way some other services do. Your best way to track the refund is to check your payment method directly. Log into your bank, credit card, or PayPal account and look for a pending refund or a recent transaction labeled "EA" or "Electronic Arts." Once it shows as posted, the refund has gone through.

If your refund request was denied, EA will send you an email explaining why. Common reasons for denial include the purchase being outside the refund window, the item having been used or consumed, or the request being submitted too many times. If you believe the denial was a mistake, you can reply to that email or contact support again with additional information.

Frequently Asked Questions

Can I refund a cosmetic item I already equipped in-game?

No. Once you've used an item — equipped it, opened it, or consumed it in any way — it becomes non-refundable. The refund button disappears from the app as soon as you use it. If you equipped something by accident, contact EA support immediately and explain what happened; they may make an exception, but there's no may provide.

What if I bought something through the PlayStation Store instead of the EA App?

You need to request the refund through PlayStation's system, not through EA. Go to your PlayStation account, find the purchase in your transaction history, and select "Request a Refund." PlayStation has its own 14-day refund window for digital purchases, which is longer than EA's 24-hour window. Follow PlayStation's process, not EA's.

Do I lose my refund if I don't use it within a certain time?

No. Once the refund is approved and sent to your payment method, it's yours to keep. There's no expiration date on refunded money. If it takes a few days to show up in your account, that's normal — the money isn't going anywhere.

Can I refund a battle pass if I've only completed part of it?

It depends on how much you've progressed. If you've claimed rewards from the battle pass, those rewards are considered "used" and the refund button will disappear. If you bought the pass but haven't claimed any rewards yet, you may still be able to refund it within 24 hours. Check your Purchase History to see if the button is still there.

What happens if EA denies my refund request?

You can contact EA support to ask them to reconsider, but they're not required to overturn the decision. Provide as much detail as possible about why you think the refund should be approved — for example, if you were charged twice by accident, include both transaction numbers. Support will review your case, but the outcome depends on the specific situation.