How Battle.net refunds work

Battle.net refunds are handled by Blizzard Entertainment through their support portal. You request a refund directly from Blizzard, not through your payment method or platform. The process depends on what you bought — a game, in-game currency, a subscription, or an item — and how long ago you made the purchase.

Blizzard typically refunds to your original payment method. If you paid with a credit card, the refund goes back to that card. If you used a gift card or Battle.net balance, the refund returns as Battle.net credit. The time it takes to see the money depends on your bank or payment processor, not Blizzard.

Key Takeaways

  • You have up to 30 days from purchase to request a refund through the Battle.net support portal, though some purchases have shorter windows.
  • Refunds go back to your original payment method, and your bank typically takes 3 to 5 business days to process the credit.
  • If you have already used or downloaded the game or item, Blizzard may deny the refund, especially for in-game currency or cosmetics.
  • You can check your refund status in the Battle.net support portal under your account history or contact Blizzard support directly if the refund does not appear.

The 30-day refund window and what it covers

Blizzard allows refunds within 30 days of purchase for most items, but the clock starts the moment you complete the transaction. This means you have 30 calendar days, not 30 business days. The 30-day window applies to full games, expansions, battle passes, and some cosmetic items.

In-game currency — Blizzard Points, gold, or other virtual money — can be refunded if you have not spent it. Once you use the currency to buy something else, a refund becomes much harder to obtain. Cosmetic items like skins or emotes can sometimes be refunded if unused, but Blizzard reviews these on a case-by-case basis.

Subscriptions like World of Warcraft or Overwatch 2 Premium have different rules. If you cancel within 30 days of purchase, you can usually get a refund. However, if you have already used the subscription benefits or played significantly, Blizzard may deny it.

How to request a refund through Battle.net support

Go to the Battle.net support portal at support.blizzard.com and sign in with your account. Click on "Submit a Request" or look for the option to report a purchase issue. You will need to select the game or product you want to refund and provide a reason.

Common reasons Blizzard accepts are: purchased by mistake, bought the wrong item, changed your mind, or technical issue preventing use. Be specific about what you bought and when. If you bought a game and have not downloaded it, mention that. If you bought currency and have not spent it, say so. The more detail you give, the faster Blizzard can process your request.

After you submit, you will receive a ticket number. Blizzard typically responds within 24 to 48 hours, though it can take longer during high-volume periods. Check your email for updates on your request. Do not submit multiple requests for the same purchase — this slows down the process.

When Blizzard denies refunds

Blizzard will likely deny your refund if you are outside the 30-day window. Once that period closes, refunds become very difficult to obtain unless there is a technical problem or fraud involved. If you are even one day past 30 days, explain the situation in your request, but expect a denial.

If you have already downloaded, installed, or used the game, Blizzard may refuse the refund. This is especially true for cosmetics, battle passes, and in-game currency. If you spent the currency, a refund is almost never granted. If you played the game for more than a few hours, Blizzard treats it as used and will not refund it.

Refunds tied to account bans or suspensions are almost never granted. If your account was banned for violating Blizzard's terms of service, you will not get your money back, even if you purchased items before the ban.

Tracking your refund status and timeline

After Blizzard approves your refund, the money does not appear instantly. Blizzard processes the refund to your original payment method, but your bank controls how long it takes to show up in your account. Most banks take 3 to 5 business days. Some take up to 10 business days, depending on the bank and the type of account.

You can check your refund status in the Battle.net support portal by looking at your ticket history. If your ticket shows "Resolved" or "Refund Approved," the money is on its way to your bank. If it shows "Pending," Blizzard is still processing it.

If 10 business days have passed and you still do not see the refund, contact your bank first. Ask them to check for a pending credit from Blizzard. If your bank has no record of it, go back to the Battle.net support portal and open a new ticket asking about the missing refund. Include your original ticket number.

Refunds for different types of Battle.net purchases

Full games: You have 30 days to refund a game you purchased but have not downloaded or played significantly. Once you download and play, the refund becomes harder to obtain. Blizzard may still grant it if you played for only a short time, but there is no may provide.

Expansions and DLC: Expansions like World of Warcraft: The War Within or Diablo IV: Vessel of Hatred follow the same 30-day rule. If you have not accessed the expansion content, you have a better chance of a refund.

Battle passes and seasonal content: These can be refunded within 30 days if unused. Once you start earning rewards or progress through the pass, a refund is unlikely.

Cosmetics and skins: Refunds for cosmetics are case-by-case. If you bought a skin and have not used it in a match, you may get a refund. If you have equipped it or played with it, Blizzard will probably deny it.

In-game currency: Blizzard Points and other currency can be refunded only if unspent. Once you buy something with the currency, the refund window closes for that transaction.

What to do if your refund request is denied

If Blizzard denies your refund, you can appeal. Go back to your support ticket and click "Reply" to explain your situation further. Provide any additional details — for example, if you bought the item by accident and realized it immediately, or if there was a technical issue preventing you from using it.

Appeals are reviewed by a different team member, so there is a chance of approval even after an initial denial. However, if you are well outside the 30-day window or have clearly used the product, a second denial is likely.

If Blizzard continues to refuse and you believe the charge was fraudulent or unauthorized, you can dispute the charge with your credit card company or bank. This is a last resort and may result in account restrictions or closure, so use it only if you believe Blizzard acted unfairly.

Frequently Asked Questions

Can I refund a game if I have already played it for 20 hours?

Blizzard does not have a strict playtime limit like some platforms, but extensive play makes a refund unlikely. If you played for 20 hours, expect a denial. Refunds are more common for purchases made by mistake or within the first few hours of play.

How long does it take to see a refund in my bank account?

Blizzard processes refunds within 1 to 2 business days, but your bank controls the final timeline. Most banks show the credit within 3 to 5 business days. Some take up to 10 business days depending on your bank and account type.

What if I bought something with Battle.net balance instead of a credit card?

The refund returns as Battle.net credit, not cash. You can use it to buy other items on Battle.net, but you cannot withdraw it as money. If you need actual cash, you will have to dispute the original charge with your payment method.

Can I refund a game I bought as a gift for someone else?

No. Blizzard refunds go back to the original purchaser's payment method, not the recipient. If the gift was unwanted, the recipient would need to contact support themselves, though Blizzard may deny the refund since the gift was already claimed.

What happens if I refund a game but keep playing it?

Once a refund is processed, Blizzard may revoke your access to the game. You could lose progress, achievements, and items. Do not play the game after requesting a refund if you want to avoid this.