Nitrado's refund window and what it covers
Nitrado offers refunds within 14 days of purchase if you cancel your server rental before the billing period ends. The refund covers the full amount you paid, minus any time you have already used on the server. If you purchased a server on Monday and cancel on Wednesday, Nitrado calculates the daily rate and deducts those three days from your refund.
The refund does not cover add-ons or services purchased separately from the base server rental — those follow their own refund rules. Nitrado processes refunds to the original payment method, whether that was a credit card, PayPal, or another option you used at checkout.
If your server rental period has already ended and you were not charged for renewal, you cannot get a refund. The 14-day window applies only to active or upcoming billing periods.
Key Takeaways
- Nitrado refunds must be requested within 14 days of your purchase, and the amount is reduced by the daily cost of days you already used the server.
- You must cancel the server through your Nitrado account dashboard before the next billing date to stop future charges and trigger the refund.
- Refunds go back to your original payment method and typically arrive within 5 to 10 business days, though your bank may take longer to post it.
- Add-ons and optional services have separate refund policies and may not be refundable at all depending on what you purchased.
- If your refund does not arrive after two weeks, contact Nitrado support with your order number and payment method details.
How to request a refund through your Nitrado account
Log into your Nitrado account at nitrado.net and go to your account dashboard. Look for the "Services" or "My Services" section, which lists all active server rentals. Find the server you want to cancel and look for a "Cancel" or "Delete" button next to it.
Click the cancel option. Nitrado will ask you to confirm the cancellation and may show you the refund amount it will process. Review this amount to make sure it matches what you expect — it should show the original price minus the prorated cost of the days you used. Confirm the cancellation.
Once you confirm, Nitrado stops the server immediately and initiates the refund. You will receive a confirmation email with your order number and the refund amount. Keep this email for your records.
When the refund arrives and how to track it
Nitrado typically processes refunds within 5 to 10 business days after you cancel. The refund is sent to the payment method you used at purchase — if you paid with a credit card, it appears as a credit on that card's statement; if you used PayPal, it goes back to your PayPal account.
Your bank or credit card company may take an additional 3 to 5 business days to post the credit to your account, even after Nitrado has sent it. This delay is normal and depends on your financial institution, not on Nitrado.
To track your refund, check your Nitrado account email for the cancellation confirmation, which includes the refund status. You can also log back into your account and look for the cancelled server in your service history — it should show a refund status or amount.
What to do if you do not see the refund after two weeks
If 14 calendar days have passed since you cancelled and you have not received the refund, contact Nitrado support. Go to support.nitrado.net or use the support link in your account dashboard to open a ticket.
In your support message, include your order number (from the cancellation email), the server name, the date you cancelled, the original payment amount, and the payment method you used. This information helps Nitrado locate your refund quickly.
Nitrado support typically responds within 24 to 48 hours on business days. If the refund was processed on their end but has not reached your account, they may ask your bank for a trace or reissue the refund to a different payment method if you provide one.
Refunds for add-ons and optional services
If you purchased extras like additional player slots, backup storage, or mod packs alongside your server rental, those may have different refund terms. Some add-ons are non-refundable once activated, while others follow the same 14-day window as the base server.
Check your order confirmation email or your Nitrado account to see which items are refundable. If you are unsure, ask Nitrado support before you cancel — they can tell you exactly what will and will not be refunded.
If you cancel the server but want to keep an add-on, you can usually remove the add-on separately without cancelling the server. Log into your account, find the add-on in your services list, and look for a removal or cancellation option specific to that item.
Refunds if your server was suspended or terminated
If Nitrado suspended or terminated your server for violating the terms of service — such as hosting prohibited content or using the server for illegal activity — you will not receive a refund. Nitrado's terms state that servers terminated for policy violations forfeit any remaining balance.
If you believe your server was suspended in error, contact Nitrado support immediately with details about what happened. They can review the suspension and may reinstate the server or discuss a partial refund if they determine the suspension was a mistake.
If your server was simply inactive and Nitrado deleted it after a long period of non-use, contact support to ask whether a refund is possible. Policies vary, and support may be able to help depending on how long the server had been inactive.
Frequently Asked Questions
Can I get a refund if I cancel after the 14-day window?
No, Nitrado's refund policy is limited to 14 days from purchase. After that, cancelling the server stops future charges but does not refund what you already paid. You can still cancel to avoid being billed again on the next renewal date.
Do I lose my refund if I do not cancel before the next billing date?
Yes. If your billing date arrives and Nitrado charges you for the next period before you cancel, that new charge is outside the refund window. Cancel as soon as you decide you want a refund to avoid an additional charge.
What if I paid with a gift card or store credit?
If you used a gift card or Nitrado store credit to pay, the refund goes back to that same account as credit you can use for future purchases. It does not convert back to cash or a refund to your original payment method.
How do I know if my refund was actually sent?
Check your Nitrado account email for a cancellation confirmation that includes refund status. You can also contact Nitrado support with your order number and ask them to confirm whether the refund was processed and when it was sent.
Can I cancel my server and keep my world or game data?
Cancelling the server deletes it and all associated data by default. Before you cancel, download any world files or backups you want to keep. Nitrado usually allows you to download backups from your account dashboard before the server is fully removed.