How to request a ClassPass refund

ClassPass refunds depend on when you request them and what type of membership you have. If you cancel within the first 14 days of your membership start date, you can receive a full refund of what you paid. After that window closes, ClassPass does not refund unused credits or membership fees—you lose access to your account when your membership ends, but you do not get money back.

To start a refund request, log into your ClassPass account on the app or website, go to your account settings, and select "Manage Membership." From there, you can cancel your membership. If you are within the 14-day window, the cancellation page will show whether you are refund-may be able to access. If you are may be able to access, the refund processes to your original payment method within 5 to 10 business days.

If you paid with a credit or debit card, the refund appears as a credit on that card's statement. If you used a digital wallet like Apple Pay or Google Pay, the refund goes back to the payment method linked to that wallet. PayPal refunds return to your PayPal account.

Key Takeaways

  • ClassPass offers full refunds only within 14 days of your membership start date; after that, cancellations do not include refunds.
  • You must cancel through your account settings in the ClassPass app or website to start a refund request.
  • Refunds return to your original payment method and take 5 to 10 business days to appear.
  • If your refund does not arrive within 10 business days, contact ClassPass support with your order confirmation number and payment method details.

What happens to your credits when you cancel

ClassPass credits are not refundable once the 14-day window closes. When you cancel your membership after that period, any unused credits disappear—you cannot transfer them to another account, roll them over to a future membership, or convert them to cash. The credits are tied to your active membership only.

If you have already booked classes or sessions with your credits before cancelling, those bookings remain valid through their scheduled dates. You can still attend those classes even after your membership ends, as long as you do not cancel the individual bookings. However, any credits you have not yet used to book are lost when your membership terminates.

Refunds for declined or failed payments

If ClassPass charged your payment method and the charge failed or was declined, you may see a temporary hold on your account. ClassPass typically removes failed charges within 3 to 5 business days. If the hold remains after that time, or if you were charged multiple times for a single membership, contact ClassPass support directly.

When you contact support, have your order confirmation number ready—you can find this in your account under "Billing History" or in your confirmation email. Describe what happened with your payment, and include the date the charge appeared. Support can investigate duplicate charges and process refunds for erroneous transactions outside the standard 14-day window.

How to contact ClassPass if your refund is delayed

If 10 business days have passed since you cancelled and your refund has not appeared, log into your ClassPass account and use the in-app support chat. This is the fastest way to reach someone who can look up your specific cancellation and refund status. Have your order confirmation number and the date you cancelled ready.

You can also email ClassPass support through their website contact form if you prefer not to use the chat. Include your full name, email address associated with your account, order confirmation number, and a description of the issue. Email responses typically take 2 to 3 business days.

If you cancelled more than 14 days ago and were told you are not refund-may be able to access, ClassPass support cannot override that policy. However, if you believe you were charged in error or your cancellation did not process correctly, support can review your account history and may be able to help.

Refunds for annual memberships and promotional pricing

ClassPass annual memberships follow the same 14-day refund window as monthly memberships. If you purchased an annual plan and cancel within 14 days, you receive a refund of the full annual amount you paid. After 14 days, annual memberships are not refundable, even if you have months remaining on your plan.

Promotional pricing—such as discounted first-month rates or special offers—does not change the refund policy. If you signed up for a discounted rate and cancel within 14 days, your refund is based on what you actually paid, not the regular price. If you cancel after 14 days, you still receive no refund regardless of the discount you received.

Refunds when switching between ClassPass plans

If you downgrade from one ClassPass plan to another (for example, from unlimited to a limited-credit plan), ClassPass does not refund the difference in price. You simply lose access to your current plan and start the new plan on your next billing date. Any unused credits from your previous plan do not transfer to the new plan.

If you want to switch plans and think you should receive a partial refund for the remainder of your current billing cycle, contact ClassPass support. They cannot refund the difference, but they can explain how your billing date will change and what credits you will have under the new plan. In rare cases, support may adjust your next billing date if there is a significant price difference.

Frequently Asked Questions

Can I get a refund if I cancel after using some classes?

No. The 14-day refund window is based on when your membership started, not on how many classes you have taken. If you cancel within 14 days, you are refund-may be able to access regardless of usage. After 14 days, you are not refund-may be able to access no matter what, even if you have never booked a single class.

What if I was charged after I cancelled my membership?

Log into your account and check your billing history to confirm the charge date and amount. If you were charged after your cancellation took effect, contact ClassPass support with your order confirmation number and the date you cancelled. They can investigate whether the charge was an error and process a refund if it was.

Do I lose my refund if I do not cancel through the app?

Yes. You must cancel through your ClassPass account settings to start an official refund request. If you only contact support or stop using the app without cancelling in your account, your membership continues to renew and you will not receive a refund. Always cancel through the app or website first.

How long does a refund take if I paid with a credit card?

Refunds to credit or debit cards take 5 to 10 business days to appear on your statement. Your bank may take an additional 1 to 3 business days to post the credit. If 10 business days have passed since you cancelled and you still do not see the refund, contact ClassPass support with your card details and cancellation date.

Can I get a refund for a gift membership?

Gift memberships follow the same 14-day refund policy as regular memberships. The person who received the gift must cancel within 14 days of when their membership started to be refund-may be able to access. The refund goes back to the original payment method used to purchase the gift, not to the person who received it.