Where to request a Brawl Pass refund
Supercell handles Brawl Pass refunds through their in-game support system, not through your app store or payment method. Open the game, tap your profile icon, go to Settings, then select Help and Support. From there, choose Contact Us and describe what you want refunded. Supercell will review your request and respond within a few business days, usually to the email address tied to your account.
If you bought the Brawl Pass through Google Play, Apple App Store, or another platform, you can also request a refund directly from that store. Google Play and Apple both allow refunds within 48 hours of purchase for most in-app items. Amazon Appstore has a similar window. However, Supercell's own support channel is faster if you're within their timeframe, because they can process it immediately without waiting for the store to process the transaction.
Do not request refunds from both Supercell and your app store at the same time. If you get money back from both, you'll be charged back or your account may be flagged. Pick one path and wait for a response before trying the other.
Key Takeaways
- Supercell processes Brawl Pass refunds through in-game support, which typically responds within a few business days.
- Your app store (Google Play, Apple App Store, Amazon) will refund in-app purchases within 48 hours of purchase if you request it directly from them.
- Request a refund from either Supercell or your app store, not both, to avoid being charged back or having your account restricted.
- Supercell is more likely to refund if you haven't used the Brawl Pass rewards yet or if you purchased it by mistake.
- Keep your receipt or order confirmation number when you contact support, as it speeds up the review process.
Timing and what Supercell will and won't refund
Supercell refunds Brawl Passes most often when you bought it by accident, bought it for the wrong account, or discovered a technical problem that prevented you from using it. They are less likely to refund if you've already opened the Brawl Pass and collected several rewards, because at that point you've received the item you paid for.
The sooner you request the refund, the better your chances. Supercell looks at how much of the Brawl Pass you've progressed through. If you're still at the beginning and haven't claimed many rewards, they'll usually approve it. If you're halfway through or further, they may deny it or offer a partial refund. If you've finished the entire pass, a refund is unlikely.
Response time is usually two to five business days. Supercell's support team reviews each request individually, so the exact timeline depends on how busy they are and how clear your reason is. Weekends and holidays may add a day or two.
How to request through Google Play or Apple App Store
If you bought the Brawl Pass through Google Play, go to play.google.com, sign in, click your profile picture, select Payments and Subscriptions, then Order History. Find the Brawl Pass charge, click it, and select Report a Problem. Choose "I'd like a refund" and explain why. Google will process it within 48 hours, though most refunds appear within a few hours.
For Apple App Store purchases, open the App Store app on your iPhone or iPad, tap your profile picture in the top right, select Purchase History, find the Brawl Pass charge, tap it, and select Report a Problem. Choose the reason for your refund request and submit. Apple typically responds within 24 to 48 hours and will either approve the refund or ask you for more information.
Amazon Appstore works similarly: go to Your Account, select Your Apps and Devices, find the game, and look for the purchase in your order history. Tap the order and select Return for Refund. Amazon usually processes these within 48 hours as well.
What happens after your refund is approved
If Supercell approves your refund, the Brawl Pass will be removed from your account and you'll lose access to any rewards you haven't claimed yet. Rewards you've already collected stay in your inventory. The refund itself goes back to your original payment method—the credit card, debit card, or digital wallet you used to buy it. This can take three to five business days to show up, depending on your bank or payment provider.
If your app store approves the refund, the same thing happens: the pass is removed and the money goes back to your payment method. The timeline is usually faster with app stores, often one to three business days.
If your refund is denied, Supercell will explain why in their response. Common reasons include having used too much of the pass, purchasing it more than a few days ago, or having a history of frequent refund requests. If you disagree with the decision, you can reply to their message and ask them to reconsider, but most denials are final.
Refunds for Brawl Pass bought with gems or real money
If you bought the Brawl Pass with gems (the in-game currency), you cannot get a refund directly from Supercell for the gems themselves. However, if you bought those gems with real money and haven't spent them yet, you can request a refund for the gem purchase instead. Supercell will refund the gems and remove the Brawl Pass at the same time.
If you bought the Brawl Pass with real money directly (not through gems), the refund process is the same as described above. The money goes back to your payment method, not as gems or in-game currency.
Common reasons refunds get denied
Supercell denies refunds most often because you've progressed too far through the Brawl Pass. If you've claimed more than a few rewards or reached the middle of the pass, they see it as you having received most of what you paid for. They also deny refunds if you're requesting one weeks after purchase, because they assume you've had time to decide whether you wanted it.
Another common reason is a pattern of frequent refund requests. If your account has a history of asking for refunds on multiple purchases, Supercell may flag it as abuse and deny future requests. They also deny refunds if you've already received a refund for the same item before.
Technical problems—like the Brawl Pass not appearing in your account, or rewards not unlocking—are usually approved for refund. If you hit a bug, describe it clearly in your support message and include the date and time it happened. Supercell can check their server logs to confirm the issue.
Frequently Asked Questions
Can I get a refund if I already spent the gems I earned from the Brawl Pass?
No. Once you've claimed rewards and spent them, Supercell won't refund the pass. They consider the rewards yours once you've opened them. If you want to avoid this, request a refund before you claim any rewards from the pass.
How long do I have to request a refund?
Supercell doesn't publish a hard deadline, but refunds are most likely within the first week of purchase. After two weeks, approval becomes unlikely unless there's a technical problem. App stores like Google Play and Apple have a 48-hour window, so use that if you're close to the deadline.
What if Supercell denies my refund but my app store approves it?
If your app store approves the refund, you'll get your money back. However, your account may still have the Brawl Pass removed by Supercell's system, or you may be flagged for disputing a charge. Avoid requesting from both at the same time to prevent this.
Do I lose my account if I request a refund?
No. Requesting a refund will not get your account banned or suspended. Supercell only takes action if you repeatedly request refunds for items you've already used, or if you dispute charges with your bank without contacting them first.
Can I get a refund for the Brawl Pass if I bought it as a gift for someone else?
No. Supercell ties the Brawl Pass to the account that purchased it. If you bought it for another account by mistake, contact Supercell support and explain the situation. They may be able to transfer it to the correct account instead of refunding it, but this is not may provide.