Remove a payment method through your Roku account settings
To remove a payment method from Roku, sign into your account on the Roku website or mobile app, go to Settings, then Payment Methods, and select the card or account you want to delete. Click or tap Remove or Delete, then confirm. The payment method is removed immediately and won't be charged for future purchases.
If you're removing a card because it's expired, compromised, or you simply don't want to use it anymore, deletion stops Roku from attempting to charge it. If you have an active subscription (like The Roku Channel), you'll need to add a replacement payment method before the next billing date, or your subscription will pause.
The steps are slightly different depending on whether you're using a computer, phone, or Roku device itself. All three routes lead to the same account settings page, but the navigation path changes.
Key Takeaways
- You can remove a payment method from any device by signing into your Roku account and navigating to Settings, then Payment Methods, then selecting Delete or Remove.
- Removing a payment method takes effect immediately and prevents Roku from charging that card or account in the future.
- If you have an active subscription, add a new payment method before the next billing date or your subscription will pause.
- You must keep at least one valid payment method on file if you want to purchase or renew subscriptions through Roku.
Steps to remove a payment method on a computer
Go to my.roku.com and sign in with your Roku account email and password. Once logged in, click your account name or profile icon in the top right corner and select Account.
From the Account page, click Payment Methods in the left sidebar. You'll see a list of all cards and payment accounts linked to your Roku account. Find the one you want to remove, click the three-dot menu next to it (or click the card itself), and select Remove or Delete. Confirm the removal when prompted. The payment method is deleted from your account immediately.
Steps to remove a payment method on a phone or tablet
Open the Roku mobile app and sign in if you're not already logged in. Tap the Profile icon (usually in the bottom right corner), then tap Settings.
Scroll down and tap Payment Methods. You'll see all linked cards and accounts. Tap the payment method you want to remove, then tap Remove or Delete. Confirm when the app asks you to verify. The payment method is removed from your account right away.
Steps to remove a payment method directly from a Roku device
On your Roku TV or streaming device, go to Settings (usually found in the home menu). Navigate to Account, then Payment Methods.
Select the payment method you want to remove and press the Remove or Delete button on your remote. Confirm the deletion. The payment method is removed from that device and from your entire Roku account across all devices.
What happens after you remove a payment method
Once deleted, Roku cannot charge that card or account for any purchases, rentals, or subscriptions. If you were using that payment method as your default, Roku will prompt you to choose a new default the next time you try to buy something.
If you have an active subscription (such as The Roku Channel, a premium channel, or a rental in progress) and you remove your only payment method, your subscription will pause on the next billing date. You'll receive an email notification before that happens. To keep your subscription active, add a new payment method before the billing date arrives.
Removing a payment method does not cancel subscriptions or refund past charges. It only prevents future charges to that specific card or account.
If you need to remove a payment method because of fraud or a compromised card
Delete the compromised payment method from your Roku account right away using the steps above. Then contact your bank or credit card company to report the fraud and request a new card if necessary.
Check your Roku account for any unauthorized purchases. Go to Settings > Account > Billing History to see all charges. If you see charges you didn't make, contact Roku Support at support.roku.com with the transaction details and explain that the card was compromised. Roku can review the charges and may issue a refund depending on their fraud policy.
After removing the compromised card, add a new payment method to your account if you want to continue purchasing or subscribing through Roku.
Keeping at least one payment method on file
Roku requires at least one valid payment method on your account if you want to purchase content, rent movies, or maintain active subscriptions. You cannot remove your last payment method while subscriptions are active.
If you want to remove all payment methods, you'll need to cancel any active subscriptions first. Once all subscriptions are canceled, you can remove the final payment method. You can add a new one later whenever you're ready to make a purchase.
Frequently Asked Questions
Will removing a payment method cancel my subscriptions?
No, removing a payment method does not cancel subscriptions. However, if it's your only payment method, your subscription will pause on the next billing date because Roku won't be able to charge you. Add a new payment method before that date to keep your subscription active.
Can I remove a payment method if I have a pending charge?
Yes, you can remove a payment method even if a charge is pending. However, if the charge hasn't processed yet, it may still go through to that card. Contact your bank if you want to dispute a pending charge, or contact Roku Support if you believe the charge was unauthorized.
What if I remove a payment method by mistake?
You can add the same card or account back to your Roku account at any time by going to Settings > Payment Methods and selecting Add Payment Method. Enter the card details again and it will be linked to your account.
Do I need to remove a payment method before I close my Roku account?
No, removing payment methods is not required to close your Roku account. However, if you're closing your account because of fraud or security concerns, removing all payment methods first is a good precaution before you delete the account entirely.
Can I remove a payment method if I'm in the middle of renting a movie?
Yes, you can remove a payment method at any time. If you remove it while a rental is active, the rental will continue to play, but Roku won't be able to charge that card for future rentals or purchases. Make sure you have another payment method on file if you want to rent more content.